Certification Support

• Jun 2020 - Present

Client Services Advisor

• Nov 2017 - Present

Customer Service Representative

• Nov 2016 - Feb 2017

Customer Service Representative

• Jul 2015 - Nov 2016

• Meet, acknowledge and establish rapport with customers in a friendly and professional manner• Take control of and manage the customer’s situation so that customer needs are determined quickly• Manage the needs of specialized accounts by establishing and maintaining rapport with clients• Use discount’s selling skills techniques to inform customers of the benefits of discounts products• Effectively handle inquires and requests via email and telephone. • Enter and maintain data in the Rental Management System.• Handle all vehicle rental and maintenance procedures• Open and close rental agreements• Obtain credit card and insurance authorizations as needed• Handle maintenance of vehicles with service stations and body shops.• Assist in customer pick up and drop off as and when needed.• Close daily accounts, prepare daily rental and maintenance reports and deposit cash at banks• Coordinate between branches and perform various fleet management activities to ensure vehicles are available sure vehicles are available

Flight Attendant

• Oct 2005 - Jan 2013

Job Responsibilities include;-Familiar with multiple company aircrafts including the proper use of all onboard emergency equipment and readiness to lead in emergencies under direction of the aircraft captain-Enhance the customer experience through inflight service while maintaining cabin safety and security-Anticipate and assess needs; assist passengers with baggage and boarding-Provide personalized services to ensure the safety and comfort of passengers during flight-Assist at the Airport Lounge-Maintain an accurate service schedule-Facilitate corporate customer service to Gulf Air employees -Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets-Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.-Conduct periodic trips through the cabin to ensure passenger comfort, and to distribute reading material, headphones, pillows and blankets-Assist the In-flight Head Chef in managing galley production while ensuring quality and consistency every time, in line with the company guidelines and standards-Exercising company food, safety and health regulations-Monitoring and overseeing all production, stock and operational galley related concerns-Ensuring that the food sent to every customer is of the highest possible quality

Executive Assistant

• Sep 2004 - Oct 2005

JOB Responsibilities include;-Perform general office duties such as ordering supplies, maintaining records management systems and performing basic bookkeeping -Prepare invoices, reports, memos, letters, financial statements and other documents -Provide administrative and clerical support to departments and individuals -Schedule meetings and arrange conference rooms-Making travel arrangements and preparing itineraries for senior management and clients-Prepare confidential and sensitive documents -Coordinates office management activities -Plans event and exhibitions-Screening and prioritizing mail and phone calls -Prepare and send out yearly greeting cards to clients -Greeting guests and providing a good first impression of the business