Astrid Rosas Arellano

Recruitment Associate at KaB Executive Search International
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency
  • French Limited working proficiency
  • Japanese Elementary proficiency

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5.0

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Sissi - Simone Perez

I had the pleasure of being contacted by Astrid for a job opportunity for the high season in the Caribbean at a considerable company. Throughout the recruitment process, Astrid was attentive and she gave all the support for I understand how it will be working and feel comfortable for have all the answers that I needed it. I would love to work again on future opportunities with Astrid and the company she represents. Cheers

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Credentials

  • TEFL
    ITTT - International TEFL & TESOL training

Experience

  • KaB Executive Search International
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Recruitment Associate
      • Jun 2022 - Present

  • TTEC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Booking.com Customer Service Specialist - Partner Support
      • Nov 2021 - May 2022

      - Answer incoming phone calls and messages in English and Spanish - Assist Partners with any questions/inquiries regarding the Extranet platform - Problem solve log in issues and rate discrepancies - Provide Partners with the tools to problem solve future issues - Transfer calls to other departments if necessary - Provide assistance to co-workers when needed - Answer incoming phone calls and messages in English and Spanish - Assist Partners with any questions/inquiries regarding the Extranet platform - Problem solve log in issues and rate discrepancies - Provide Partners with the tools to problem solve future issues - Transfer calls to other departments if necessary - Provide assistance to co-workers when needed

  • JET Programme Canada
    • Canada
    • Government Administration
    • 1 - 100 Employee
    • Assistant Language Teacher
      • Aug 2019 - Sep 2021

      - Team teach with Japanese Teacher of English and conduct 12 classes a week - Collaborate with co-teachers to discuss lesson topics, materials and activities to be used in class - Edit, proofread, and grade student’s projects and assignments - Assist teachers in editing class material used in the classroom - Enhance cultural and linguistic knowledge of students and staff - Improve student’s conversational skills by hosting a conversational circle during lunch period - Team teach with Japanese Teacher of English and conduct 12 classes a week - Collaborate with co-teachers to discuss lesson topics, materials and activities to be used in class - Edit, proofread, and grade student’s projects and assignments - Assist teachers in editing class material used in the classroom - Enhance cultural and linguistic knowledge of students and staff - Improve student’s conversational skills by hosting a conversational circle during lunch period

  • The Grand Hotel & Suites
    • Canada
    • Hospitality
    • 1 - 100 Employee
    • Reservations Agent
      • Aug 2018 - Jul 2019

      - Processed telephone reservations - Responded to incoming email correspondences in a timely manner - Answered guest inquiries regarding rates, packages, and hotel amenities - Accurately entered all reservations and rooming lists into the property management system - Ensured all extranet sites were accurately updated with the updated inventory in a timely manner - Processed cancellations, revisions and information updates on reservations - Assisted Reservations Manager with daily tasks - General office work (photocopying, filing, faxing, etc)

  • CN Tower / Tour CN
    • Canada
    • Hospitality
    • 200 - 300 Employee
    • Reservations Agent
      • Apr 2012 - Jul 2018

      - Processed 100-150 calls per day - Responded to guest inquiries regarding our dining options, reservations and local attractions - Increased guest count by promoting restaurant to CN Tower guests - Increased revenue by up-selling cakes to guests and completing all necessary paperwork - Established guest relationships by creating a guest profile on OpenTable listing allergies, food preferences, etc - Processed 100-150 calls per day - Responded to guest inquiries regarding our dining options, reservations and local attractions - Increased guest count by promoting restaurant to CN Tower guests - Increased revenue by up-selling cakes to guests and completing all necessary paperwork - Established guest relationships by creating a guest profile on OpenTable listing allergies, food preferences, etc

Education

  • McGill University School of Continuing Studies
    Human Resources Management
    2023 -
  • ALAC (Alliance pour l'accueil & l'intégration des immigrants)
    Francisation
    2022 -
  • Ryerson University
    Bachelor of Commerce (B.Com.), Hospitality and Tourism Management

Community

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