Vizeta Violani Aldira

Customer Success Associate at SimpliDOTS
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Contact Information
us****@****om
(386) 825-5501
Location
Jakarta Metropolitan Area, ID

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Experience

    • Indonesia
    • Software Development
    • 1 - 100 Employee
    • Customer Success Associate
      • May 2022 - Present

      Responsible for : - Follow up client according to color code (red, green, and purple) - Increase active users - Helping clients to deal with problems or questions during the system implementation process -Maintaining long-term relationships with clients - New Client training for 2 hours as a form of support for the client implementation process in using the system. - Evaluation meetings with clients to determine client satisfaction with the use of the SimpliDOTS system - Kick off meeting with clients aims to ensure that ghe system used is an accordance with the flow of client needs and as a support for the smooth implementation process Show less

    • Indonesia
    • E-Learning Providers
    • 1 - 100 Employee
    • Business development
      • Mar 2022 - May 2022

      Responsible for : - Verify data from research results that have been carried out by the lead generator - Research and brainstorm with the team for business development - Contact potential clients to establish relationships and arrange meetings - Present products to clients and develop the results of the presentation in the form of a proposal - Looking for new opportunities, building relationships, and communicating with clients - Visits and meet with potential clients directly if needed to discuss opportunities in more depth - Collaboration with teams from various departments to develop business and analyze the market or consumer needs Show less

  • PT Global Medik Persada
    • Jakarta, Indonesia
    • Service Commercial Officer
      • Aug 2021 - Feb 2022

      Responsible for : - Visits to customers - Follow up-to building long-term relationships and communication with customers - Presentation of the product and its development in the form of an offer letter - Process existing databases and work areas and develop them into opportunities to develop sales - Promoting and educating customers - Make regular daily reports related to visiting plans, results of visits, and price quotes given to customers Responsible for : - Visits to customers - Follow up-to building long-term relationships and communication with customers - Presentation of the product and its development in the form of an offer letter - Process existing databases and work areas and develop them into opportunities to develop sales - Promoting and educating customers - Make regular daily reports related to visiting plans, results of visits, and price quotes given to customers

    • Indonesia
    • Education Management
    • 1 - 100 Employee
    • Public Relations Internship
      • Feb 2021 - Jan 2022

      Responsible for :- Presentations with media or community to establish cooperative relationships - Market research in accordance with company’s vision and mission to find partners or communities to collaborate - Always building communication and establish long-term relationships with clients - Discuss with the Team to collect data on partners or communities that have agreed to work together and make progress reports.

    • Customer relation
      • Aug 2020 - Feb 2021

      Responsible for : - Become a liaison between the company and customers - Maintain good relationship with customers - Help customers to solve problems experienced by relating to products, services, or companies - Carry out conversations with customers either by telephone or other communication media for information about the company's products

    • Indonesia
    • Advertising Services
    • 1 - 100 Employee
    • Copywriter
      • Sep 2020 - Oct 2020

      Responsible for : - Brainstorming ideas or issues that are developing to be presented in the form of content - Create engaging content for social media - Presenting creative and informative content to attract customer's attention - Check back on the copywriting that has been made to make sure there are no writing or sentence errors Responsible for : - Brainstorming ideas or issues that are developing to be presented in the form of content - Create engaging content for social media - Presenting creative and informative content to attract customer's attention - Check back on the copywriting that has been made to make sure there are no writing or sentence errors

    • Indonesia
    • Personal Care Product Manufacturing
    • 1 - 100 Employee
    • Production
      • Oct 2019 - Feb 2020

      Responsible for : - Checking the product before the packaging stage and making sure there is no damage to the product - Prepare several items needed to be combined and packaged with the product - Carry out the packaging stage on the product Responsible for : - Checking the product before the packaging stage and making sure there is no damage to the product - Prepare several items needed to be combined and packaged with the product - Carry out the packaging stage on the product

    • Indonesia
    • Real Estate
    • 400 - 500 Employee
    • Pramuniaga
      • May 2017 - Jun 2017

      As an Pramuniaga i have the duties and responsibilities to : - Provide service to customers who come - Helping customers to get the desired product - Introduce and provide information about the desired product - Ensure the sales area is always clean, tidy and safe As an Pramuniaga i have the duties and responsibilities to : - Provide service to customers who come - Helping customers to get the desired product - Introduce and provide information about the desired product - Ensure the sales area is always clean, tidy and safe

Education

  • Universitas Pancasila
    Bachelor's degree, Communication and Media Studies
    2017 - 2021

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