Human Resources Manager

• Nov 2022 - Present

Human Resources System Specialist

• Jul 2021 - Nov 2022

Human Resources Coordinator

• Feb 2021 - Jul 2021

Property Solutions Implementation Specialist- Americas

• Dec 2017 - Mar 2020

• Direct all corporate activities for new hotel openings including development and training of standard operating procedures in conjunction with hotel Leadership Teams• Manage the implementation and training of Opera PMS, Reserve and other Property Systems • Facilitated the opening of thirteen hotels and the brand transition of five hotels, ensuring compliance to Hyatt Corporation’s best practices and standards• Assessed compliance with brand adherence and financial standards at nine hotel revisits• Complete 20-25 days of training for over 20 colleagues at each hotel opening and transition; complete 5 days of training for 10 colleagues at each hotel audit Show less

Rooms Division Manager - Executive Housekeeper

• Jul 2016 - Dec 2017

• Managed a yearly budget of $500,000 for the Rooms Division and maintained inventory for the 897 rooms• Utilized Oracle and collaborated with the Finance team to build and review reports that ensured successful month-end closings and was able to speak to variances• Maintained high productivity and efficiency of the 100+ person housekeeping team to maintain a CPOR of $13 and an HPOR of .722• Conducted training for Assistant Managers, Corporate Management Trainees and Hospitality Staff• Established contracts and created relationships with contract service companies Show less

Rooms Division Manager - Opening Executive Housekeeper

• Jan 2015 - Jul 2016

• Managed operational components and directed construction project management activities to ensure on time completion of the 300 room hotel• Coordinated development and training for over 35 employees• Created and implemented housekeeping standards and procedures for the entire hotel, including inventing dual job descriptions to maximize efficiency and productivity within the department• Prepared budgets and managed inventory for the room division• Established contracts and created relationships with outside labor and overnight cleaning companies Show less

Assistant Rooms Division Manager - Housekeeping

• Dec 2012 - Jan 2015

• Oversaw the completion of guest room renovations by creating a detailed schedule and management plan to ensure all renovated rooms were back in inventory in a timely manner• Managed payroll, scheduling, compensation and professional development for a 100 person staff• Instituted a room inspection program and a deep cleaning program, boosting the guest cleanliness evaluations by 13% from the previous year’s performance

Assistant Rooms Division Manager - Front Office

• Jan 2012 - Dec 2012

• Achieved a top ranking check in score, resulting in the hotel’s ranking within the 90th percentile of all corporate hotels• Consistently met deadlines while demonstrating strong analytical and problem solving skills and maintaining accuracy and compliance objectives• Managed recruitment, hiring and training of front desk, rooms control and supervisory staff

Assistant Rooms Division Manager - Guest Services

• May 2011 - Jan 2012

Corporate Management Trainee

• Jan 2011 - May 2011

Intern

• Jun 2010 - Aug 2010

Worked on audit team for firms largest audit client. Involved with regular audit, profit sharing plan audit and project cost audit; duties included preparation of work papers, test of controls, confirmations and analytical review Assisted in preparing corporate tax returns in ProSeries tax software including inputting fixed assets and security transactions Helped with client internal accounting using QuickBooks software. Entered transactions and journal entries Worked on audit team for firms largest audit client. Involved with regular audit, profit sharing plan audit and project cost audit; duties included preparation of work papers, test of controls, confirmations and analytical review Assisted in preparing corporate tax returns in ProSeries tax software including inputting fixed assets and security transactions Helped with client internal accounting using QuickBooks software. Entered transactions and journal entries

Guest Services Runner

• Jun 2010 - Aug 2010

Greeted guests as they arrived at the hotel and assisted them to their room Assigned rooms and checked guests in and out of the hotel using the Opera computer system Assisted in restaurant activities such as hosting and clearing tables when needed Served as the lobby liaison to answer any questions the guest may have Greeted guests as they arrived at the hotel and assisted them to their room Assigned rooms and checked guests in and out of the hotel using the Opera computer system Assisted in restaurant activities such as hosting and clearing tables when needed Served as the lobby liaison to answer any questions the guest may have

Intern

• May 2009 - Aug 2009

Assigned rooms and checked guests in and out of the hotel using OnQ Property Management system Entered new reservations, modified existing reservations, and maintained a wait list Trained two new employees on how to handle customers in a professional way Served as the concierge assisting guests with any needs they may have Assigned rooms and checked guests in and out of the hotel using OnQ Property Management system Entered new reservations, modified existing reservations, and maintained a wait list Trained two new employees on how to handle customers in a professional way Served as the concierge assisting guests with any needs they may have