Experience

Agnes & Dora

• Retail Apparel and Fashion
• 1 - 100 Employee

• Independent Sales Representative

  • Nov 2017 - Present



BB&T

• United States
• Financial Services
• 700 & Above Employee

• Branch Banker I

  • May 2015 - May 2018

  • Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling official checks • Answering questions in person or on telephone • Complete special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures. • Reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency. Show less



Value City Furniture

• United States
• Retail
• 700 & Above Employee

• Administrative Assistant/Finance

  • Apr 2014 - Oct 2015

  • Process second source loans • Accept all cash and check payments • Prepare daily bank deposits • Schedule service appointments, deliveries and pickups • Order parts • Answer phone and route to correct party • Ensure all end of day reports and reconciliations are complete • Process second source loans • Accept all cash and check payments • Prepare daily bank deposits • Schedule service appointments, deliveries and pickups • Order parts • Answer phone and route to correct party • Ensure all end of day reports and reconciliations are complete



Martins Food Stores

• Hagerstown, MD

• Assistant Store Accountant/Front End Manager

  • Jul 2012 - Oct 2014

  • Reconcile previous day cash drawers. • Prepare bank deposits for courier. • Responsible for inventory of postage stamps and instant lottery tickets. • Maintain cash accountability for over $25,000 cash on hand and follow appropriate procedures per Martin’s Food audit policies. • Process utility payments, money orders and Western Union money transfer transactions. • Manage front end employees and ensure timely breaks are given to associates. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Item Fraud Analyst

  • Jul 2010 - Jul 2012

  Review checks referred by branch banks to determine validity.• Contact clients to confirm checks in question.• Collaborate with financial center managers and tellers to resolve client fraudissues.• Ability to multitask in a blended telephone environment while line balancingto other departments based upon need.• Required utilization of multiple systems simultaneously

• Fraud Specialist

  • Aug 2008 - Jul 2010

  • Servicing Smith Barney Debit and high value base business clients.• Partner with brokers, financial advisors and various other banking partners toresolve/address client fraud issues.• Line balance to transaction and identity fraud departments as needed.• Cultural awareness team lead.