Harish Chandra
Salesforce Solution Architect at Canon Medical Systems Europe- Claim this Profile
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Hindi Native or bilingual proficiency
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English Professional working proficiency
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Kumaoni Native or bilingual proficiency
Topline Score
Bio
Máté S.
Harish is a great partner to work with. Over the past 12 months I had the pleasure of working closely with him developing existing and new SF features and enhancements to the Business. Harish in two word: Amazing Professional! He understand all kind of release problems and demonstrates extreme tenacity in everything. Harish is flexible and honest and never forgot me! I would definitely recommend him to every professional company who will create high standard values!
Moloy Biswas
I have worked very closely with Harish. He has extensive knowledge of Salesforce and business process. He is a great mentor, supportive teammate and always love to share knowledge. I wish him All the best.
Máté S.
Harish is a great partner to work with. Over the past 12 months I had the pleasure of working closely with him developing existing and new SF features and enhancements to the Business. Harish in two word: Amazing Professional! He understand all kind of release problems and demonstrates extreme tenacity in everything. Harish is flexible and honest and never forgot me! I would definitely recommend him to every professional company who will create high standard values!
Moloy Biswas
I have worked very closely with Harish. He has extensive knowledge of Salesforce and business process. He is a great mentor, supportive teammate and always love to share knowledge. I wish him All the best.
Máté S.
Harish is a great partner to work with. Over the past 12 months I had the pleasure of working closely with him developing existing and new SF features and enhancements to the Business. Harish in two word: Amazing Professional! He understand all kind of release problems and demonstrates extreme tenacity in everything. Harish is flexible and honest and never forgot me! I would definitely recommend him to every professional company who will create high standard values!
Moloy Biswas
I have worked very closely with Harish. He has extensive knowledge of Salesforce and business process. He is a great mentor, supportive teammate and always love to share knowledge. I wish him All the best.
Máté S.
Harish is a great partner to work with. Over the past 12 months I had the pleasure of working closely with him developing existing and new SF features and enhancements to the Business. Harish in two word: Amazing Professional! He understand all kind of release problems and demonstrates extreme tenacity in everything. Harish is flexible and honest and never forgot me! I would definitely recommend him to every professional company who will create high standard values!
Moloy Biswas
I have worked very closely with Harish. He has extensive knowledge of Salesforce and business process. He is a great mentor, supportive teammate and always love to share knowledge. I wish him All the best.
Credentials
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Salesforce Certified Platform App Builder Certification
SalesforceApr, 2021- Nov, 2024 -
Salesforce Certified Administrator (SCA)
SalesforceMar, 2021- Nov, 2024 -
Flosum Certified Professional
FlosumMay, 2020- Nov, 2024 -
Certified ScrumMaster
Scrum AllianceNov, 2016- Nov, 2024
Experience
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Canon Medical Systems Europe
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Netherlands
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Medical Equipment Manufacturing
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700 & Above Employee
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Salesforce Solution Architect
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Feb 2021 - Present
- Lead business process redesign, roadmap planning, and identifying touch points in project implementations. - Understand and map business processes and challenges into technical implementations, ensuring scalable, secure, comprehensive solution designs. - Work with stakeholders to create prototypes, proof of concepts and sample mockups as a means of eliciting and defining business requirements. - Validates solution components, leads walkthroughs and provides guidance to the project manager for key issues/risks to the project. - Manage discussions with business stakeholders and vendors.
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Iron Mountain
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Lead - CRM (Salesforce)
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Sep 2015 - Feb 2021
- Understand the complete landscape of a business process across sales, marketing & services organizations. Ensure all business requirements are well documented and understood across all stakeholders (business & technical) - Translate high-level business requirements into user stories for development and develop a process designs to support business solutions and clarify business requirements - Keep abreast of new Salesforce features and functionality, and provide recommendations for improvements and keep users informed about system functionality and enhancements, including third-party AppExchange solutions to help enhance our use of the SFDC platform - Manage integration testing with different upstream and downstream application teams - Manage the inbound/outbound change-sets, related documentations and their deployment life cycle (QA, UAT and Production) - Manage Full and Developer sandboxes and plan for scheduled refreshes to ensure they are in sync with production and available to development and testing - Manage more than 3000, sales, marketing and service cloud users across the globe and ensure utmost salesforce adoption
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ArisGlobal
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United States
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Software Development
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700 & Above Employee
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Assistant Manager - CRM (Salesforce)
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Jun 2013 - Aug 2015
- Work with Salesforce team and management personnel to ensure the configuration supports business requirements - Manage ongoing support requests and administrative needs of users - Participates in business process scoping, writing business requirements, developing process improvement rollout plans, and executing said plans - Work with management to identify new and creative opportunities to leverage SFDC to support additional business processes or functions - Work with Salesforce Manager to thoroughly evaluate all quarterly application release enhancements and communicate changes out to end-users - Coordinates configuration changes and refinements based on feedback gathered in user testing sessions. - Participate in end-user workflow training to understand how SFDC will be used by business users in Sales, Marketing and Customer Service - Attend local user group or conference events organized by Salesforce.com
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Cirrologix Pvt Ltd
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Salesforce Adoption Consultant
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Jan 2013 - May 2013
Worked toward to increase salesforce.com CRM adoption by implementing best practices and training to the end users and administrators. Worked onsite/offsite with customers to analyze their CRM requirements, develop the designs, and implement/enhance salesforce.com CRM. - Salesforce.com System Implementation & Adoption - Salesforce.com Service & Support - Salesforce.com Sales Force Automation - Conduct Trainings and Best Practice Sessions Worked toward to increase salesforce.com CRM adoption by implementing best practices and training to the end users and administrators. Worked onsite/offsite with customers to analyze their CRM requirements, develop the designs, and implement/enhance salesforce.com CRM. - Salesforce.com System Implementation & Adoption - Salesforce.com Service & Support - Salesforce.com Sales Force Automation - Conduct Trainings and Best Practice Sessions
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Self Employed
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New Delhi, Delhi, India
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Salesforce Consultant & Trainer
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May 2012 - Dec 2012
Provided training to salesforce.com professionals and helped them to prepare for salesforce.com admin certification. Implemented salesforce.com CRM solution for small size US and UK based companies. - Possess extensive knowledge of course development, instructional design and recourse coordination. - Proficient in delivering effective classroom training sessions. - Highly skilled in creating user guides and troubleshooting technical manuals. - Possess excellent presentation and teaching skills.
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EXL
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Salesforce Administrator
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Oct 2010 - Jul 2012
- Managed over 2,500 SFDC users and their accessibility and permissions by Role Hierarchy, sharing rules and profile permissions. - Configuration Management: Management of security settings, workflow rules, approval processes, page layouts, record types, org-wise defaults, etc. - Develop training materials, SOP, develop/update Salesforce.com process/manual. - Change Management/Process Discovery and Management: Define, communicate, and manage a change management to develop and implement enhancement/defects. - Leading, guiding the day-to-day production support: Support end users with their queries and concerns regarding SFDC uses by Case Management process, email and phone communications. - Liaison with various functions and leadership teams as end users to identify, document, and communicate standard business processes. - Data Import/Export through Apex Data Loader & CRM Fusion Demand Tool. - Provide key strategic analysis to deliver strategic information intelligence and knowledge to the leadership to assist decision making on the Programs.
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Cvent
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United States
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Technology, Information and Internet
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700 & Above Employee
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Associate, Sales Operations
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Apr 2007 - Oct 2010
- Configuration, maintenance and enhancement of Salesforce.com CRM. - Day-to-day production support: Support end users with their queries and concerns with CRM. - Data Import/Export: Bridge between Sales and Marketing team. - CRM Data Management: Alignment of records territory wise. - Territory alignment and Web leads management. - Configuration, maintenance and enhancement of Salesforce.com CRM. - Day-to-day production support: Support end users with their queries and concerns with CRM. - Data Import/Export: Bridge between Sales and Marketing team. - CRM Data Management: Alignment of records territory wise. - Territory alignment and Web leads management.
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NIIT Limited
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India
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Education Administration Programs
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700 & Above Employee
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Trainer - Computer Application Programming
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Aug 2005 - Dec 2006
Worked as a Senior Faculty for Software Application Programming languages and other applications. Programming Languages: C, C++, Core Java, UML, HTML Databases: SQL, MySQL Operating System: Win-98, Win-NT, Linux Worked as a Senior Faculty for Software Application Programming languages and other applications. Programming Languages: C, C++, Core Java, UML, HTML Databases: SQL, MySQL Operating System: Win-98, Win-NT, Linux
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Education
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2000 - 2003
Kumaun University, Nainital
B. Com., Commerce -
2003 - 2005
National Institute of Information Technology
DNIIT, Software Application Programming
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