Account Manager Team Lead

• Aug 2022 - Present

Account Manager

• Sep 2021 - Aug 2022

o Responsible for the post-sale activities of three major east coast territorieso Assist customers with questions regarding digital platforms, purchase orders, content, etc.o Manage the service of existing accounts worth upwards of $12 milliono Provide white glove service to key accountso Train new hires in the sales operations team via digital demos and Vidyard instructional videos

HS Partner Sales Representative

• Feb 2019 - Sep 2021

•Assist a team of East Coast Field representatives with customer requests to drive sales forward•Handle requests from high-interest customers•Work on multiple sales projects at one, ie, quoting, sampling, email projects•Field private school requests and generate opportunities

Sales Administrative Coordinator

• Mar 2017 - Feb 2019

•On-boarding, Off-boarding, and Transfers •Account maintenance and territory assignments•Special projects and reports as assigned by manager, Director of Operations, VP and SVP of Sales•Organize and help create business plans for VP of Sales•Assist with i>Clicker rental program•Assist with new consignment rental program•Creates and manages templates •Salesforce.com dashboard and report creation for Sales team

Customer Support Associate

• Feb 2016 - Mar 2017

•Field customer calls•Handle incoming requests and projects from sales representatives•Utilize Macmillan systems: Salesforce, Servicecloud, and Vista•Help train newly hired sales operations team members

Graduate Writing Assistant

• Sep 2014 - May 2015

•Help students in a one-on-one environment to improve writing skills•Certified to aid both undergraduate and graduate students•Specifically certified to field literature-based appointments•Aid in training newly hired tutors

Graduate Research Assistant

• May 2014 - Aug 2014

•Worked remotely for professor throughout summer semester•Charged with handling and transcribing a delicate manuscript•Located credible and useful sources for professor’s upcoming and ongoing projects

Composition Assistant

• Jan 2014 - May 2014

•Worked under professor to aid in teaching EN101 composition at Monmouth University•Taught about 8 lessons throughout the semester•Responsible for creating multiple lesson plans•Aided in class discussion and helped professor field questions

Innkeeper

• Jun 2013 - Oct 2014

•Field calls from potential customers •In charge of front desk, Face to Face interactions and monetary transactions •Supervising housekeeping staff •Overnight duties •Field calls from potential customers •In charge of front desk, Face to Face interactions and monetary transactions •Supervising housekeeping staff •Overnight duties

Journalism Intern

• May 2011 - Aug 2011

• Research, writing, editing content for agency brochures, website, newsletters • Writing and editing speeches and correspondence • Proofreading and copy editing • Assisted with and performed related administrative duties as required • Created an internal company newsletter and drafted 11 stories • Research, writing, editing content for agency brochures, website, newsletters • Writing and editing speeches and correspondence • Proofreading and copy editing • Assisted with and performed related administrative duties as required • Created an internal company newsletter and drafted 11 stories

Tour Guide

• Jun 2010 - Jan 2011

• Guided tours providing in depth explanations of cavern growth, history, and formations • Customer reception providing brief explanation of what tour entails and clarification to make customer feel at ease before entering cave • Miscellaneous tasks such as stocking of retail area, inventory accounting, cleaning and light maintenance • Guided tours providing in depth explanations of cavern growth, history, and formations • Customer reception providing brief explanation of what tour entails and clarification to make customer feel at ease before entering cave • Miscellaneous tasks such as stocking of retail area, inventory accounting, cleaning and light maintenance