Program Manager - Infrastructure & Cloud

• Jul 2018 - Present

Infrastructure and System Management Lead

• Feb 2014 - Jul 2018

• Manage team activities, conduct regular update meetings, team operations, define tasks, and work with clients to provide solutions to their requirements.• Define processes to improve IT services and support provided to clients and ensures processes are followed by regular tracking and reporting to achieve 100% audit readiness. • Distribute work among the team members as per their skills and capability, and encourage them to gain required skills to balance the workload.• Track and monitor client’s issue and requirements and provide solutions to mitigate it. • Increase team’s eminence by creating monthly & quarterly highlights, arranging educational sessions, regular feedback and interaction with clients which helps the team to grow in various areas and attracts more projects.• Manage IT infrastructure and ensure IT services are up and running, automate repetitive tasks, perform system administration activities on Windows, Linux and Mac OS.• Perform operational tasks on IBM Storage, fiber switches, Intel virtualization (Hyper-V, KVM and Vmware), and Cloud (OpenStack)• Work with project groups to gather their project’s requirements, analyze, validate and plan the budget accordingly. • Ensure systems are compliant with company policies, perform regular check with teams, conduct internal review meetings, identify risks and collaborate with security focal to mitigate them.• Infrastructure and budget planning for video conferencing, audio visual equipment, collaborative tools and applications. • Improve user’s experiences by conducting surveys, collecting regular feedbacks, and work with team to provide and implement solutions on outcomes • Manage data center inventory and space, planned and unplanned activities, identify risks and provide solutions to mitigate them. Show less

IT Specialist

• Jan 2010 - Feb 2014