Care Manager

• Nov 2022 - Present

SIL Team Leader

• Aug 2022 - Oct 2022

Providing case management a diverse portfolio which include complex mental health patients, physical and intellectual disabilities. Rostering suitable staff to accommodate for the care needs of the participant. Managing/Team Leading support workers to ensure that they are motivated, well informed and understand procedures required. The role is a dynamic fast paced role that requires quick decision making, problem solving skills and team collaboration Providing case management a diverse portfolio which include complex mental health patients, physical and intellectual disabilities. Rostering suitable staff to accommodate for the care needs of the participant. Managing/Team Leading support workers to ensure that they are motivated, well informed and understand procedures required. The role is a dynamic fast paced role that requires quick decision making, problem solving skills and team collaboration

Care Coordinator/Support Coordinator

• Jan 2022 - Aug 2022

Providing NDIS Support Coordination within multiple facets of NDIS Care Coordination within aged and disability care Creation/Implementation of goal directed support plan and monitoring supports Providing NDIS Support Coordination within multiple facets of NDIS Care Coordination within aged and disability care Creation/Implementation of goal directed support plan and monitoring supports

Remedial Massage Therapist

• Apr 2021 - Jan 2022

Working in a large multi-disciplinary clinic providing remedial, sports, and deep tissue massage. In addition, I use clinical reasoning and assessments to determine the treatment most suitable for the client. I treat an array of conditions - From general maintenance to chronic and persistent pain. Working in a large multi-disciplinary clinic providing remedial, sports, and deep tissue massage. In addition, I use clinical reasoning and assessments to determine the treatment most suitable for the client. I treat an array of conditions - From general maintenance to chronic and persistent pain.

Director - Remedial Massage Therapist

• Mar 2018 - Jan 2022

Providing massage and recovery to high performance athletes, sports enthusiasts and the average joe! Providing massage and recovery to high performance athletes, sports enthusiasts and the average joe!

Attendant Care Worker

• Feb 2017 - Jan 2022

Providing in-home and respite care to people with Acquired Brain injuries. I work closely with various allied health professionals in helping plan and execute individualised rehabilitation programs. In addition, I help with clients to live their life to the fullest without any hinderances. Providing in-home and respite care to people with Acquired Brain injuries. I work closely with various allied health professionals in helping plan and execute individualised rehabilitation programs. In addition, I help with clients to live their life to the fullest without any hinderances.

Contact Centre Consultant

• Aug 2021 - Oct 2021

Provide outstanding customer service to AMP customers Develop the skills required for high performance, leading to the delivery of AMP’s strategic objectives. Add value to each customer interaction by understanding the customer needs and adapting to provide the best service approach. Meet quality assurance targets Achieve Key Performance Metrics Contribute to a high performing team providing excellence in service delivery, leading to the delivery of AMP’s strategic objectives. Identify growth and retention opportunities and pass to the Direct team for conversion. Raise issues through correct channels, challenging positively and proactively working to overcome. Ask appropriate questions and interpret the responses to identify customer needs • Analyses the cause of a customer's problem and assesses the appropriate course of action • Ensure interactions with customers achieve predetermined quality standards for listening skills, responsiveness, reliability, tone and accuracy • Ensure correct information relating to product design, legislation, procedures and AMP Australia organisational knowledge is provided to Advisers & Clients • Adhere to relevant KPI’s and service standards.

Student Ambassador

• Nov 2018 - Sep 2020

Diverse role that include but are not limited to: - Student recruitment - School Presentations - Lead generation through career markets, campus experiences etc - Working with various faculty members across the university Diverse role that include but are not limited to: - Student recruitment - School Presentations - Lead generation through career markets, campus experiences etc - Working with various faculty members across the university

Chiropractic Assistant

• Feb 2018 - Jun 2020

Working alongside Chiropractor providing pre-adjustment protocols such as Soft Tissue therapy and assisting with patient examinations. This role has exposed me to various musculoskeletal pathologies, working with a variety of patients. Working alongside Chiropractor providing pre-adjustment protocols such as Soft Tissue therapy and assisting with patient examinations. This role has exposed me to various musculoskeletal pathologies, working with a variety of patients.

Pharmacy Assistant

• May 2016 - Feb 2017

I had a very diverse role in this company. Working primarily as floor staff assisting customers with product queries, my role shifted to being in charge of marking off inbound and outbound deliveries between stores and pharmaceutical companies. In addition, I worked closely with warehousing staff primarily doing stock inventory checks and also in renovations between various branches around metropolitan Sydney. I had a very diverse role in this company. Working primarily as floor staff assisting customers with product queries, my role shifted to being in charge of marking off inbound and outbound deliveries between stores and pharmaceutical companies. In addition, I worked closely with warehousing staff primarily doing stock inventory checks and also in renovations between various branches around metropolitan Sydney.

Sales Co-worker

• Apr 2015 - May 2016

Worked in the Lighting, Home Organization and Cookshop department. Primary responsibilities included working together with various departments to maintain stock levels. Ordering stock and working closely with logistics. Implementing strategies to upsell stock. Worked in the Lighting, Home Organization and Cookshop department. Primary responsibilities included working together with various departments to maintain stock levels. Ordering stock and working closely with logistics. Implementing strategies to upsell stock.