Experience

Lama Fulfilment

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2022 - Present

  Lama Fulfilment's services are tailored to meet the specific needs of each client. I ensure that each client receive the highest level of support possible. I continuously ensure that fulfilling orders for one of our Shopify clients runs smooth on a daily basis - Furthermore, our service portfolio also includes not only Direct 2 Consumer fulfilment, but Business to Business storage and fulfilment as well as Amazon FBA preparation and Amazon Seller Fulfilled Prime fulfilment… Show more Lama Fulfilment's services are tailored to meet the specific needs of each client. I ensure that each client receive the highest level of support possible. I continuously ensure that fulfilling orders for one of our Shopify clients runs smooth on a daily basis - Furthermore, our service portfolio also includes not only Direct 2 Consumer fulfilment, but Business to Business storage and fulfilment as well as Amazon FBA preparation and Amazon Seller Fulfilled Prime fulfilment. Using my personal communication skills and experience, I speak directly with our clients on a daily basis, helping any type of request. Whether that is integrating into a new marketplace, booking in incoming containers or arranging Amazon FBA shipments. I very much enjoy talking with all of our clients every day, whether that is via email, over the phone or in person. Whatever works for our clients, works for me. Show less Lama Fulfilment's services are tailored to meet the specific needs of each client. I ensure that each client receive the highest level of support possible. I continuously ensure that fulfilling orders for one of our Shopify clients runs smooth on a daily basis - Furthermore, our service portfolio also includes not only Direct 2 Consumer fulfilment, but Business to Business storage and fulfilment as well as Amazon FBA preparation and Amazon Seller Fulfilled Prime fulfilment… Show more Lama Fulfilment's services are tailored to meet the specific needs of each client. I ensure that each client receive the highest level of support possible. I continuously ensure that fulfilling orders for one of our Shopify clients runs smooth on a daily basis - Furthermore, our service portfolio also includes not only Direct 2 Consumer fulfilment, but Business to Business storage and fulfilment as well as Amazon FBA preparation and Amazon Seller Fulfilled Prime fulfilment. Using my personal communication skills and experience, I speak directly with our clients on a daily basis, helping any type of request. Whether that is integrating into a new marketplace, booking in incoming containers or arranging Amazon FBA shipments. I very much enjoy talking with all of our clients every day, whether that is via email, over the phone or in person. Whatever works for our clients, works for me. Show less



Virtual Logistics

• United Kingdom
• Warehousing and Storage
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2018 - Mar 2022

  At Virtual Logistics, I ensure that all of our clients are happy. Ensuring that all elements of their fulfilment runs smooth and efficiently. Mainly working closely with clients, supplier and couriers. Focusing on data management, stock manageent, courier liasing & order management, Every brand and business has their own story which can be effectively portrayed by their fulfilment and stock management. Utilising my personal and professional tools available to ensure that all aspects of… Show more At Virtual Logistics, I ensure that all of our clients are happy. Ensuring that all elements of their fulfilment runs smooth and efficiently. Mainly working closely with clients, supplier and couriers. Focusing on data management, stock manageent, courier liasing & order management, Every brand and business has their own story which can be effectively portrayed by their fulfilment and stock management. Utilising my personal and professional tools available to ensure that all aspects of fulfiment is spot on. Working on various platforms such as Freshdesk, Storefeeder and our own in house, bespoke system, Virtual Operations. I also answer incoming calls for all clients, handle any customer service issue that may arise, take orders over the phone and handle any other queries clients may have Handled, maintained and enriched multiple client across varied sectors - Ensured client product data an management was consistant - Product data Enrichment - Provided detailed competitor analysis - Provided first class customer service support across multiple avenues, such as live chat, email, phone and teams - Ensure healthy working relationships with suppliers Show less At Virtual Logistics, I ensure that all of our clients are happy. Ensuring that all elements of their fulfilment runs smooth and efficiently. Mainly working closely with clients, supplier and couriers. Focusing on data management, stock manageent, courier liasing & order management, Every brand and business has their own story which can be effectively portrayed by their fulfilment and stock management. Utilising my personal and professional tools available to ensure that all aspects of… Show more At Virtual Logistics, I ensure that all of our clients are happy. Ensuring that all elements of their fulfilment runs smooth and efficiently. Mainly working closely with clients, supplier and couriers. Focusing on data management, stock manageent, courier liasing & order management, Every brand and business has their own story which can be effectively portrayed by their fulfilment and stock management. Utilising my personal and professional tools available to ensure that all aspects of fulfiment is spot on. Working on various platforms such as Freshdesk, Storefeeder and our own in house, bespoke system, Virtual Operations. I also answer incoming calls for all clients, handle any customer service issue that may arise, take orders over the phone and handle any other queries clients may have Handled, maintained and enriched multiple client across varied sectors - Ensured client product data an management was consistant - Product data Enrichment - Provided detailed competitor analysis - Provided first class customer service support across multiple avenues, such as live chat, email, phone and teams - Ensure healthy working relationships with suppliers Show less



Cleverboxes Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technology Product Manager

  • Apr 2017 - Aug 2018

  My desire to have the latest and greatest piece of tech has driven me towards becoming the technology Product Manager at Cleverboxes.com. Finding the latest tech products that the consumer is going to love is a genuine passion of mine and I strive to find the best deal around so I can pass this onto Cleverboxes very large customer base over a multitude of marketplaces. I find products to sell, arrange the best way to sell them, whether that is drop shipping straight from a supplier, or,… Show more My desire to have the latest and greatest piece of tech has driven me towards becoming the technology Product Manager at Cleverboxes.com. Finding the latest tech products that the consumer is going to love is a genuine passion of mine and I strive to find the best deal around so I can pass this onto Cleverboxes very large customer base over a multitude of marketplaces. I find products to sell, arrange the best way to sell them, whether that is drop shipping straight from a supplier, or, bringing the kit into my warehouse and shipping on our own term. Once all the admin work is done, I then ensure that the marketing of each product is amazing, by working very close with our in-house marketing team to ensure each product gets the exposure it deserves. Refurbished IT I have found that more often than not refurbished IT can be the best bet for some customers. If looks are not everything but performance and results are, then refurbished IT can be the way forward. I am always on the hunt for the very best refurbished products around, mainly focusing on Apple and Samsung. Show less My desire to have the latest and greatest piece of tech has driven me towards becoming the technology Product Manager at Cleverboxes.com. Finding the latest tech products that the consumer is going to love is a genuine passion of mine and I strive to find the best deal around so I can pass this onto Cleverboxes very large customer base over a multitude of marketplaces. I find products to sell, arrange the best way to sell them, whether that is drop shipping straight from a supplier, or,… Show more My desire to have the latest and greatest piece of tech has driven me towards becoming the technology Product Manager at Cleverboxes.com. Finding the latest tech products that the consumer is going to love is a genuine passion of mine and I strive to find the best deal around so I can pass this onto Cleverboxes very large customer base over a multitude of marketplaces. I find products to sell, arrange the best way to sell them, whether that is drop shipping straight from a supplier, or, bringing the kit into my warehouse and shipping on our own term. Once all the admin work is done, I then ensure that the marketing of each product is amazing, by working very close with our in-house marketing team to ensure each product gets the exposure it deserves. Refurbished IT I have found that more often than not refurbished IT can be the best bet for some customers. If looks are not everything but performance and results are, then refurbished IT can be the way forward. I am always on the hunt for the very best refurbished products around, mainly focusing on Apple and Samsung. Show less



Virtual Distribution Ltd

• Computer Hardware Manufacturing

• IT Trader

  • Jan 2017 - Jun 2017

  Employed as an IT Hardware Trader for Virtual Distribution, a pan-European independent distributor of IT products, Mainly focusing on high run rate Enterprise items from leading vendors such as HP, Cisco, Dell, Microsoft, Intel etc. However with a large number of suppliers at our expense, both National and International, we have a stock inventory of 150,000+ and constantly looking to grow our supplier base, which makes us unique to other UK based IT re-sellers. Employed as an IT Hardware Trader for Virtual Distribution, a pan-European independent distributor of IT products, Mainly focusing on high run rate Enterprise items from leading vendors such as HP, Cisco, Dell, Microsoft, Intel etc. However with a large number of suppliers at our expense, both National and International, we have a stock inventory of 150,000+ and constantly looking to grow our supplier base, which makes us unique to other UK based IT re-sellers.



Cleverboxes Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Services

  • Oct 2016 - Dec 2016

  Cleverboxes has various different avenues in which customers can come from which makes being part of the customer service both challenging and rewarding. Continuously communicating with customers via the phone and also via email, ensuring that any questions regarding an order are resolved effectively as possible. Cleverboxes has various different avenues in which customers can come from which makes being part of the customer service both challenging and rewarding. Continuously communicating with customers via the phone and also via email, ensuring that any questions regarding an order are resolved effectively as possible.



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Consultant

  • Oct 2015 - Jul 2016

  During my time at O2, I very quickly progressed from being the host of the store, booking in every customer for appointments and making sure I was on top of all appointments ensuring the store run as smoothly as possible, to one of the more senior sales advisors in store. After 3 months I was inducted into the 'People Of Excellence' course. Mingling on a regular basis with the senior sales advisors from various O2 stores in and around the area in order to collaborate ideas and implement… Show more During my time at O2, I very quickly progressed from being the host of the store, booking in every customer for appointments and making sure I was on top of all appointments ensuring the store run as smoothly as possible, to one of the more senior sales advisors in store. After 3 months I was inducted into the 'People Of Excellence' course. Mingling on a regular basis with the senior sales advisors from various O2 stores in and around the area in order to collaborate ideas and implement them into our stores. Due to naturally being interested in technology from a very early age I was actually used in store as a temporary 'O2 Guru' alongside being a sales advisor. Juggling my time equally between sales advisor and Guru was a challenge I thrived on. Whilst there I recieved numerous awards, including: Top Of Fan Feedback - December 2015 & January 2016 Overall Contribution in store - January 2016 (Voted by colleagues) Show less During my time at O2, I very quickly progressed from being the host of the store, booking in every customer for appointments and making sure I was on top of all appointments ensuring the store run as smoothly as possible, to one of the more senior sales advisors in store. After 3 months I was inducted into the 'People Of Excellence' course. Mingling on a regular basis with the senior sales advisors from various O2 stores in and around the area in order to collaborate ideas and implement… Show more During my time at O2, I very quickly progressed from being the host of the store, booking in every customer for appointments and making sure I was on top of all appointments ensuring the store run as smoothly as possible, to one of the more senior sales advisors in store. After 3 months I was inducted into the 'People Of Excellence' course. Mingling on a regular basis with the senior sales advisors from various O2 stores in and around the area in order to collaborate ideas and implement them into our stores. Due to naturally being interested in technology from a very early age I was actually used in store as a temporary 'O2 Guru' alongside being a sales advisor. Juggling my time equally between sales advisor and Guru was a challenge I thrived on. Whilst there I recieved numerous awards, including: Top Of Fan Feedback - December 2015 & January 2016 Overall Contribution in store - January 2016 (Voted by colleagues) Show less



Route 101 Ltd.

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• New Business Development

  • Apr 2015 - Jun 2015

  During my time at Unify I was Part of the new business development team. Specialising in Gamma's hosted telephony product Horizon and Akixi. Confidently delivered expert training for 150 employees throughout the day, ensuring a smooth ‘go live’ day for a longstanding client. Promptly gathered new and extensive data, based on specific requirements, from an array of different sources. During my time at Unify I was Part of the new business development team. Specialising in Gamma's hosted telephony product Horizon and Akixi. Confidently delivered expert training for 150 employees throughout the day, ensuring a smooth ‘go live’ day for a longstanding client. Promptly gathered new and extensive data, based on specific requirements, from an array of different sources.



Buckinghamshire New University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student

  • Sep 2011 - Sep 2014

  Completed and passed three years at Buckinghamshire New University, where I studied Business and Digital Media Communications Modules included: -Strategic Management -Human Resources -Enterprise -Innovation Completed and passed three years at Buckinghamshire New University, where I studied Business and Digital Media Communications Modules included: -Strategic Management -Human Resources -Enterprise -Innovation



Square Group

• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Consultant

  • Oct 2011 - Apr 2014

  I worked at Square for over two years and thoroughly enjoyed my time there. The people I worked with directly were brilliant to work with and head office were equally as good to work with. During my time at Square I was a sales consultant, helping all ages with any issue they had with any of their Apple devices and also guiding people in the right direction to find which Apple product was the best to suit their needs. Provided various different demo's for all types of Apple products and… Show more I worked at Square for over two years and thoroughly enjoyed my time there. The people I worked with directly were brilliant to work with and head office were equally as good to work with. During my time at Square I was a sales consultant, helping all ages with any issue they had with any of their Apple devices and also guiding people in the right direction to find which Apple product was the best to suit their needs. Provided various different demo's for all types of Apple products and gave demo's on Wacoms 22" Cintiq product using Photoshop as the tool. Additionally, I provided 1 to 1 tuition on Apple products to certain customers who required said training. I also dealt with any customer issues that arose, face to face and over the phone, improving my customer service ability every day with a new problem to figure out each day. Patience was a virtue whilst dealing with faulty iPhone cables. Show less I worked at Square for over two years and thoroughly enjoyed my time there. The people I worked with directly were brilliant to work with and head office were equally as good to work with. During my time at Square I was a sales consultant, helping all ages with any issue they had with any of their Apple devices and also guiding people in the right direction to find which Apple product was the best to suit their needs. Provided various different demo's for all types of Apple products and… Show more I worked at Square for over two years and thoroughly enjoyed my time there. The people I worked with directly were brilliant to work with and head office were equally as good to work with. During my time at Square I was a sales consultant, helping all ages with any issue they had with any of their Apple devices and also guiding people in the right direction to find which Apple product was the best to suit their needs. Provided various different demo's for all types of Apple products and gave demo's on Wacoms 22" Cintiq product using Photoshop as the tool. Additionally, I provided 1 to 1 tuition on Apple products to certain customers who required said training. I also dealt with any customer issues that arose, face to face and over the phone, improving my customer service ability every day with a new problem to figure out each day. Patience was a virtue whilst dealing with faulty iPhone cables. Show less



Cleverboxes Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Graphics Design Assistant

  • Jun 2011 - Sep 2011

  Graphic Design Assistant • Worked mainly on Photoshop CS4 • Basic Adobe Flash CS4 • Worked on Netsuite • Processed eBay and Amazon transactions • Dealt with any eBay or Amazon transaction issues Graphic Design Assistant • Worked mainly on Photoshop CS4 • Basic Adobe Flash CS4 • Worked on Netsuite • Processed eBay and Amazon transactions • Dealt with any eBay or Amazon transaction issues