Rich Lajoie
Software Product Manager & Product Owner at MiTek USA- Claim this Profile
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Bio
Credentials
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Certified Scrum Product Owner
Mountain Goat SoftwareMar, 2013- Oct, 2024 -
Revit Architecture Fundamentals
Cad-1May, 2012- Oct, 2024 -
Certified SAFe® 4 Agilist
Scaled Agile, Inc.Feb, 2019- Oct, 2024
Experience
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MiTek USA
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United States
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Construction
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200 - 300 Employee
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Software Product Manager & Product Owner
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Feb 2015 - Present
Product Manager / Product Owner of Engineering Systems Product Manager / Product Owner of Mobile Applications I am currently handling Product Managment & Product Ownership responsibilites for two very different sets of products. The Engineering Systems set of products involve customer submission through receipt of services rendered. For customers, a variety of tools, for submittal and receipt of services rendered, are available through both web and desktop platforms. The Engineering services are performed using a number of products and tool sets supported through virtual desktop applications. Due to the complexity of the system and the volumes pushed through, this remains a challenging yet rewarding product with which to move forward. The Mobile Products involve three specific Applications, each supporting different areas of the business, and each in different development stages. We provide a CAD Viewing Application, a Product Catalog Application, and an Application that interacts directly with a Job Management System individually hosted by each customer. Each provides unique challenges, various stakeholder groups & needs, and very different guidance & vision required based on the maturity of each product. Show less
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Simpson Strong-Tie
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United States
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Wholesale Building Materials
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700 & Above Employee
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Project Manager
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2013 - 2014
Managed a complex development team structure involving 20 team members, both on and off-shore, to develop 2 separate products shared by 3 different Product Managers.o Created initial development projections and release schedules and successfully met those projections to within a 5% range for each release.o Negotiated shared resource time ensuring the best chances of success both within and across teams.o Implemented Agile development methods within the company leading to more efficient development cycles.o Provided weekly status updates to management group ensuring company-wide visibility and accountability. Show less
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Product Manager
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2012 - 2014
Managed the end of life cycle for an enterprise type management system.o Executed a strategy to stabilize the software and continue support of existing client base while reducing applied resources by 50% during the product end of life cycle.o Assured no clients were lost throughout the product end of life cycle by providing frequent client communication, targeted development, and exceptional support.o Continually evaluated client priorities, known issues, support requests, and company objectives to direct the limited development resources to the most beneficial areas. Show less
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Product Manager
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2012 - 2013
Drove the creation of an industry specific management system, incorporating design, manufacturing, and delivery operations, from its inception through preliminary release.o Implemented a development strategy offering new concepts to inspire market enthusiasm while maintaining confidence in existing clientele by providing specifically requested features.o Actively engaged industry leaders to identify market trends and vulnerabilities.o Effectively communicated with off-site contractor guaranteeing alignment with internal development efforts.o Established product compatibility across new and legacy applications assuring simple transitioning of existing client base. Show less
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BuildEdge
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Software Development
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Product Manager
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2011 - 2012
Inherited and terminated a newly released product following careful consideration of the product offering, industry needs, and profitability projections. o Pursued industry specific education, training, and affiliations to gain a more complete picture of the needs, trends, and personnel involved. o Engaged in a marketing and research campaign involving conferences, demo’s, and targeted surveys to determine product viability. o Defined a product strategy by which new concepts would be assessed by field personnel prior to investing resources in any major development effort. Show less
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Keymark Enterprises, LLC
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United States
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Software Development
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1 - 100 Employee
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Product Manager
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2011 - 2012
Managed the implementation of a new report engine enabling faster and simpler report creation in support of a growing customer base. Responsible for navigating new technology options, maintaining compatibility with current software, and reducing applied resources.o Resulting report creation times dropped from days to hours and became manageable by Sales & Support staff rather than burdening the development team.o A three month backlog of reports disappeared within weeks and new clients began receiving their custom reports prior to completion of their training period. Show less
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Account Manager & Business Analyst
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2008 - 2011
Managed both incoming and existing customer base, providing varied type and level of services dependent upon client situation and needs. o Developed and executed protocols for assessing potential clients and matching the software and service offerings that most closely met their needs. o Administered detailed reviews of client processes, software, machinery, and design requirements to set realistic expectations and timelines for client implementation.o Ensured each client transition operated smoothly by managing communication, scheduling, installation, training, and support throughout the implementation period.o Maintained client priority backlogs and fairly represented them against other development needs. Show less
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Implementation & Training Specialist
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2006 - 2008
Handled installation, set-up, customization, training, and implementation of a multi-user Job Management system at client locationso Handled installation and set up of software on client computers and servers, and established client procedures for proper use of the multi-user environmento Functioned as first tier support for troubleshooting and diagnosis of software interaction issues allowing for smooth client transition across software platforms.o Developed training protocols and documentation for use in implementation process and as reference for support team Show less
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Product Manager
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2005 - 2006
Managed the development and implementation of a web based Project Management system employed across all facets of the company.o Aligned requirements with departmental, cross-departmental, and company-wide needs while allowing for integration with all custom programs used at the time.o Authored software documentation and created training protocols.o Coordinated software testing and managed the approval of acceptance criteria.o Set-up, customized, and executed the rollout of the new system throughout the company. Show less
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Project Manager (Design Services)
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2004 - 2006
Managed a design team responsible for accurately translating construction documents into 3-D models, identifying and rectifying engineering issues, and matching customer preferences.o Identified and managed client preferences assuring final product met client specificationso Coordinated project schedules, aligning resource availability and required timelines o Routinely provided site visits (assuring plans, designs, and structures fall within specifications)o Tracked team time managed client billing Show less
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Designer / Estimator (Design Services)
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2002 - 2004
Worked as a designer and estimator, translating construction documents into 3-D models, virtually framing the structures, and providing material takeoff and product breakdown. o Specialized in use of management system offering client specific plan organization, material takeoff, and inventory managemento Identified, documented, and assured client preferences for framing styles, product use, and inventory were meto Handled pre-design review of Architectural & Engineering plan sets to enhance design efficiency. Show less
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Education
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1990 - 1994
University of Colorado Boulder
Bachelor of Science (B.S.), Kinesiology
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