Experience

HostPapa

• Canada
• IT Services and IT Consulting
• 100 - 200 Employee

• Tier 2 Web Hosting Support

  • Nov 2017 - Present



Neovora

• Advertising Services
• 1 - 100 Employee

• Managing Partner

  • Mar 2015 - Sep 2017

  Translator, SEO Specialist and Digital Marketing Manager - Neovora, LLC. Specialist in search Optimization (SEM / SEO) and member management. Responsible for managing all SEO activities such as content strategy, link building and keyword strategy to increase rankings in all major research networks. Run tests, collect and analyze data, identify trends and insights in order to achieve maximum ROI on paid search campaigns. Research and implement search engine optimization recommendations. Translation from English content to Portuguese and vice versa.



SuitePlus Tecnologia

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Implementation Specialist

  • Jun 2013 - Feb 2015

  Analyze and document functional requirements for ERP, CRM and E-commerce based on NetSuite's deployment tools. Technically lead the implementation of projects. Document functional requirements for software to be implemented and ensure the execution of applications based on the Suiteplus methodological practices. Responsible for projecting, planning, installing and configuring computer networks. Overall Assistance in translating strategies, documentation, and training from English to Portuguese and vice-versa.



Hostgator.com

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Linux Systems Admin

  • Jun 2009 - Feb 2012

  Providing technical support for Level I-III issues via helpdesk and the telephone. Monitoring servers for stability and taking both proactive and reactive measures to correct and prevent issues. Providing fellow system administrators and support representatives with technical support and guidance. Assisting clients in transferring accounts to HostGator servers. Installing, configuring, and maintaining services such as Apache, MySQL, and Exim across thousands of servers. Providing technical support for Level I-III issues via helpdesk and the telephone. Monitoring servers for stability and taking both proactive and reactive measures to correct and prevent issues. Providing fellow system administrators and support representatives with technical support and guidance. Assisting clients in transferring accounts to HostGator servers. Installing, configuring, and maintaining services such as Apache, MySQL, and Exim across thousands of servers.



Alentus Corporation

• Austin, Texas Area

• Technical Support Representative (Linux, Web Hosting)

  • May 2007 - Jun 2009

  Provide support to Web hosting customers. Position includes answer inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions to Parallels H-sphere and Plesk control panel; implementing solutions; escalating unresolved problems. Strong customer service. All servers are Linux based (Red hat, Cent OS). Provide support to Web hosting customers. Position includes answer inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions to Parallels H-sphere and Plesk control panel; implementing solutions; escalating unresolved problems. Strong customer service. All servers are Linux based (Red hat, Cent OS).



teleNetwork

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Support Representative (Part time)

  • Feb 2007 - May 2007

  Job Function includes technical support for Frontiernet ISP, assisting troubleshoot and test connectivity, configure Windows and Macintosh OS for DSL/Broadband connectivity, also configure wireless client devices and Email settings. Job Function includes technical support for Frontiernet ISP, assisting troubleshoot and test connectivity, configure Windows and Macintosh OS for DSL/Broadband connectivity, also configure wireless client devices and Email settings.



The Plus Group (ATContract)

• Austin, Texas Area

• Systems/Technical Support Rep.

  • Nov 2006 - May 2007

  DSL connectivity Level II support for ATT’S business/residential users. Customer service oriented skills, Networking knowledge, Windows and Macintosh dial and PPPoE configuration. Troubleshooting skills through the use of available tools such as router configuration on ATT redback/juniper/Netopia router and modem equipment, line testing, and subnetting for static customers (IP Block allocation). DSL connectivity Level II support for ATT’S business/residential users. Customer service oriented skills, Networking knowledge, Windows and Macintosh dial and PPPoE configuration. Troubleshooting skills through the use of available tools such as router configuration on ATT redback/juniper/Netopia router and modem equipment, line testing, and subnetting for static customers (IP Block allocation).



Harte Hanks

• United States
• Advertising Services
• 700 & Above Employee

• 3Com Networking Pre-sales Technician

  • Nov 2004 - Nov 2006

  Job function includes 3Com networking Technical Pre-sales, including Switches, Routers, Wireless Volume and 3Com NBX Voice over IP for small, medium and enterprise businesses. Job function includes 3Com networking Technical Pre-sales, including Switches, Routers, Wireless Volume and 3Com NBX Voice over IP for small, medium and enterprise businesses.