Experience

WisEngineering, LLC

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• Director, Technical Communications

  • Apr 2018 - Present



Raritan Valley Community College

• United States
• Higher Education
• 400 - 500 Employee

• Computer Science and JAVA Instructor

  • Sep 2015 - Jun 2019

  Instructor in JAVA programming, Foundations of Computer Science Instructor in JAVA programming, Foundations of Computer Science



United States Golf Association (USGA)

• United States
• Spectator Sports
• 300 - 400 Employee

• IT Business Process Modeling, Business Data Architect

  • Aug 2015 - Apr 2018

  Business Process Modeling and Process Excellence Consultant, helping organizations improve their IT operational efficiency and effectiveness by: • Fully understanding and prioritizing all aspects of customer requirements • Applying data modeling and benchmarking to evaluate the maturity, cost effectiveness and feasibility of potential solutions • Applying industry standards and structured methods, such as ITIL, eTOM and Six Sigma, to capture, document and track the components of the solution development. Current engagement: Developing comprehensive technical vendor, marketing and communications strategy for confidential customer Previous engagements have included telecommunications companies, power companies, and government contracts. Show less



Nokia Bell Labs

• Telecommunications
• 700 & Above Employee

• Business and Data Analyst: Operations Process Excellence

  • 2003 - 2015

  In this era of disruptive innovation and rapid change in IT, businesses are discovering that new techniques for delivering services are crucial to success. I work collaboratively with business, management and technical teams to guide operations maturity and ongoing process improvement through: • Root cause analysis of issues, using interviews, data analysis, document and process analysis. • Evaluation of operations maturity by addressing industry best practices, performance metrics, operations process efficiency and effectiveness, organization and team communications. • Business focus on Operations Management, including ITIL, eTOM, workforce management. Technical focus on SDN / NFV / Cloud and integration of diverse systems and applications. • Strong decision support through development of mathematical models for cost analysis, staff efficiency and effectiveness, service delivery quality, customer experience. Key Projects Delivered: • Root cause analysis of South American telco operations environment; developed recommendations leading to 15% reduction in operations budget, 10% increase in overall operations efficiency, 4% reduction in staff turnover in the first quarter alone. • Major European telecommunications provider was experiencing long delay times and large work backlogs in their field support. I developed new processes leading to reduction of work effort by approximately 20% and a cost savings of over $1M/year. • Developed full scale mathematical model of national communications operations, allowing a government to evaluate mutiple disaster and recovery scenarios; work was published and integrated into larger multi-system model, still in use today. Awards and Recognition: • Multiple marketing and internal publications and whitepapers. • Editor-in-Chief, ITU-T E.861 Study Group. • Bell Labs President’s Gold award. • Distinguished Member of Technical Staff, Bell Laboratories. • Senior Member, Alcatel-Lucent Technical Academy. Show less



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Senior Solutions Architect and Lead Business Analyst

  • 1991 - 2003

  Businesses around the globe are struggling more than ever to balance their technical and performance requirements against their financial constraints, market conditions, and cultural drivers. To help my customers achieve their complex IT and network objectives, I: • Worked directly with customers to gather and document requirements, negotiate project scope and constraints. • Clarified and analyzed costs, advantages and feasibility of alternative solutions. • Collaborated with development teams to build use case scenarios and architecture. Key Projects Delivered: • Gathered requirements and negotiated release content and timeframes for major Alcatel-Lucent software product, accruing $0.5B sales. Achieved record: no release deadlines missed. • Gathered requirements and worked with customers and developers to design a commercial Alcatel-Lucent software product, integrated into several multi-million dollar national and international sales. • Developed a novel solution to a challenging technical problem by reconfiguring existing network components to prototype new undersea cable system, leading to large Alcatel-Lucent equipment sale. Awards and Recognition: • Lucent Spirit of Excellence award for leadership and technical performance. • Distinguished Member of Technical Staff, Bell Laboratories. Show less