Experience

Graphite Apple Premier Partner

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Manager

  • Jun 2019 - Present

• Senior Support Engineer

  • Nov 2015 - Present

  Graphite is Madison’s local alternative for Apple® products and services. Since 1996, Graphite has been an authorized Apple retailer for sales, service, and support. As an independent Apple dealer, Graphite is dedicated to providing the best Apple ownership experience possible. We focus on meeting the special needs of individuals and small to medium-sized organizations.Senior Support Engineers are responsible for planning and deployment of IT and MSP solutions for business clients, and serve as an escalation point for service and support inquiries. SSE's are instrumental in the sale and marketing of Small- and Medium-sized business solutions, and serve a variety of core business functions, including internal IT, marketing, web development, and customer relations. Show less



Shoutlet

• Technology, Information and Internet
• 1 - 100 Employee

• Tech Therapy

  • Feb 2012 - Oct 2015

  Shoutlet is an enterprise-class, cloud-based social relationship platform that empowers brands to build meaningful customer relationships by harnessing the power of social marketing. More than 600 brands and agencies in 70+ countries use Shoutlet to publish, engage, and measure social marketing campaigns that gather consumer data to drive measurable business impact. Headquartered in Madison, WI, Shoutlet has additional offices in New York, San Francisco, Atlanta, and London. Current customers include 3M, Best Buy, Fox Sports, Hot Topic, 24 Hour Fitness, Abbott, Canon, Macy's, and Norwegian Cruise Line. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Mac Genius

  • Apr 2005 - Jan 2012

  Provided customer-facing support of hardware and software products, including hands-on repair of hardware and software. Provided customer-facing support of hardware and software products, including hands-on repair of hardware and software.