Central Processing Support I

• Aug 2023 - Present

Sr Customer Service Representative

• Nov 2021 - Aug 2023

Assisted clients in opening personal and non-personal checking, savings, and certificate of deposit accounts. Reviewed and verified daily reports assigned by management. Collaborated with various departments to identify and assess potential risks to the bank. Eeffectively communicated with clients over the phone, provided exceptional customer service, and skillfully addressed their inquiries and concerns. Filed and organized sensitive documentation in accordance with bank policies and procedures. Show less

Bank Teller

• Aug 2018 - May 2021

Supported customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers. Interacted with customers and individuals to demonstrate care, build relationships, and complete requested transactions. Completed operational activities while minimizing risks under established policies. Performed routine transactional, operational, and customer-supported tasks efficiently through knowledge of bank procedures and products. Supported customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers. Interacted with customers and individuals to demonstrate care, build relationships, and complete requested transactions. Completed operational activities while minimizing risks under established policies. Performed routine transactional, operational, and customer-supported tasks efficiently through knowledge of bank procedures and products.