Rishabh Pathak
Software Engineer at MetroGuild, Inc.- Claim this Profile
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English Professional working proficiency
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Hindi Native or bilingual proficiency
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Gujarati Professional working proficiency
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Punjabi Limited working proficiency
Topline Score
Bio
Hanish Soni
I highly recommend Rishabh Pathak as an expert in VOIP and would love to work together again. He is amazing at his job! He knows his way around people, he is good with the clients, does whatever it takes to help colleagues and gets things done. He makes sure that everyone is on the same page and focused on the main goal.
Hanish Soni
I highly recommend Rishabh Pathak as an expert in VOIP and would love to work together again. He is amazing at his job! He knows his way around people, he is good with the clients, does whatever it takes to help colleagues and gets things done. He makes sure that everyone is on the same page and focused on the main goal.
Hanish Soni
I highly recommend Rishabh Pathak as an expert in VOIP and would love to work together again. He is amazing at his job! He knows his way around people, he is good with the clients, does whatever it takes to help colleagues and gets things done. He makes sure that everyone is on the same page and focused on the main goal.
Hanish Soni
I highly recommend Rishabh Pathak as an expert in VOIP and would love to work together again. He is amazing at his job! He knows his way around people, he is good with the clients, does whatever it takes to help colleagues and gets things done. He makes sure that everyone is on the same page and focused on the main goal.
Credentials
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Learning Splunk
LinkedInOct, 2022- Oct, 2024 -
Learning Ansible
LinkedInJul, 2022- Oct, 2024 -
Quickstart to FreeSwitch Training
UdemyJul, 2022- Oct, 2024 -
OpenSIPS Bootcamp Training
OpenSIPS ProjectJun, 2022- Oct, 2024 -
Cultivating a Growth Mindset
LinkedInMay, 2021- Oct, 2024 -
A-Frame
UdemyAug, 2020- Oct, 2024 -
Learning Cloud Computing: Core Concepts
LinkedInJun, 2020- Oct, 2024 -
AWS Certified Solutions Architect - Associate: 1 Cloud Services Overview
LinkedInApr, 2020- Oct, 2024 -
Neural Networks and Convolutional Neural Networks Essential Training
LinkedInApr, 2020- Oct, 2024 -
SSCA® 'Elite' SIP training
The SIP SchoolNov, 2021- Oct, 2024 -
CCNA Routing & Switching
CiscoJan, 2018- Oct, 2024 -
Understanding of Cisco Network Devices
Cisco
Experience
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MetroGuild, Inc.
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United States
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Software Development
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1 - 100 Employee
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Software Engineer
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Feb 2023 - Present
Software Engineer – Research & Development Building distributed voice applications in the cloud. Writing technical documentation related to telephony services while working in an agile development environment. Build application, test it, document it, and deploying it at scale. Working closely with and incorporating feedback from product, designers, and other key stakeholders in the company. Developing a project through its entire lifecycle. Providing technical direction and guidance, as well as draft specifications, architect solutions, define timelines, advise on industry best practice and problems to be solved Show less
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IP Telecom
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Ireland
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Telecommunications
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1 - 100 Employee
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Voip Engineer
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Jan 2022 - Dec 2022
VoIP Engineer – Network Operations Centre System monitoring, checking, corrective actions, system updates and upgrades, software and hardware upgrades. Stress testing SIP servers using open-source SIP/RADIUS traffic generation tools such as SIPexer and Radclient. Working with vendors; running trials and testing new software and features before being released. Delivering projects on time in budget and to specifications. Managing and maintaining the core voice infrastructure. Providing excellence in technical know-how to provide support to colleagues in technical support Working closely with large customers to roll out developments and enhancements and assist troubleshooting issues. Working as an MS teams admin for multiple tenants and using direct routing to MS teams using in house SBCs containing opensips and freeswitch instances. Managing and mentoring the support team in dealing with support tickets related to VoIP network issues, CRM integration Show less
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Blueface, a Comcast Business Company
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Ireland
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Telecommunications
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1 - 100 Employee
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Level 3 Network Engineer
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Sep 2020 - Jan 2022
Level 3 Network and Product Support for UCaaS portal Interacted with network services, software systems engineering and/or applications development to restore service and/or identify core problems. Identified bugs / issues by simulating or recreating customer problems. Helped with third tier technical support. Writing technical documentation or specifications for softphone related projects. Analysed SIP traces to troubleshoot Fax over IP and VoIP issues. Show less
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Microland Limited
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India
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IT Services and IT Consulting
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700 & Above Employee
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Network Administrator
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Dec 2018 - Aug 2019
Level 2 Network Administrator for Indigo’s airport operations and implementation Implemented, monitored and administered daily network operations at various offices of Indigo at more than 70 airport locations and DCs all over India. Maintained LAN connectivity for over 1500 users & support for various end devices including but not limited to - firewalls, switches in a multi-vendor design such as Ruckus, Cisco, Brocade & Fortigate. Collaborated with local IT engineers across all sites & contributed to the networking team to required SLA standard for customer helpdesk tickets. Utilized knowledge gained from working on issues to document troubleshooting steps for future issues. Show less
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Senior Analyst
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Oct 2016 - Dec 2018
Level 1 VoiP Support Engineer for Bank of America Enterprise Voice Worked with users globally to troubleshoot & fix issues related to client-side network voice infrastructure. Primarily worked on the administration of Cisco Contact Center configuration and administration. Troubleshooting issues related to ISDN, PRI, E1/T1 circuits in EMEA/AMERS/APAC regions. Ensured maintenance of KPI, SLA’s & optimum network availability of voice network elements and various end user IP phones. Worked with field technicians & telecom vendors daily to resolve single user issues related to voice packet drops, one-way audio, jitters, bandwidth related problems or any physical configuration issues with IP phones and sitewide network outage Show less
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Education
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2019 - 2020
Dublin City University
Master of Engineering - MEng, Electronics and Computer Engineering -
2012 - 2016
Gujarat Technological University, Ahmedbabd
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
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