CRM & Digital Marketing Manager

• Jan 2023 - Present

CRM Admin Leader & Marketing Operations Specialist

• Mar 2013 - Jun 2023

As an experienced and certified Salesforce.com administrator I'm in charge of Manage users, data, and security; maintain and customize Sales Cloud, Marketing Cloud and Service Cloud applications; Implement, customize and maintain the Customer and Partner Community; design advanced reports, dashboards, and business process automation. I also manage the Marketing Automation tool (Hubspot) having skills on designing, building, and implementing marketing workflows. I'm both Pardot and… Show more As an experienced and certified Salesforce.com administrator I'm in charge of Manage users, data, and security; maintain and customize Sales Cloud, Marketing Cloud and Service Cloud applications; Implement, customize and maintain the Customer and Partner Community; design advanced reports, dashboards, and business process automation. I also manage the Marketing Automation tool (Hubspot) having skills on designing, building, and implementing marketing workflows. I'm both Pardot and Hubspot certified. I've led important projects of CRM migration to Salesforce.com from Act, Akuiteo, Microsoft and merge of different Salesforce orgs. I've recently been leading the new Sales Process implementation for the entire group in order to fulfill the international business management needs. As a long-standing Salesforce customer (since 2005) I've been participating in many events also acting as testimonial. I'm the founder and the Trailblazer Community leader for Apulia region.

Marketing Operations Specialist & Customers Relationship Manager

• Jun 2001 - Mar 2013

As CRM Manager I'm in charge of supervising and maintain the installation, configuration and support of the organization's customer relationship management (CRM) software. I'm also repsonsible for the implementation and usage of the Marketing Automation tool.

Technical Translator, Junior Marketing

• 2001 - 2010

As technical translator I was in charge to translate into Spanish and Italian from English all the technical documentation related to Cezanne's product range. I've been also involved in direct marketing projects both in Madrid and Bari offices.

Spanish teacher

• Jan 2001 - Jun 2001

One to One Spanish Language lessons for the preparation of the University examination. One to One Italian Language lessons to spanish native speakers. One to One Spanish Language lessons for the preparation of the University examination. One to One Italian Language lessons to spanish native speakers.