Adjunct Instructor

• Jul 2023 - Present

Adjunct faculty for graduate nursing studies with focus on nursing leadership, health policy, and quality improvement. Adjunct faculty for graduate nursing studies with focus on nursing leadership, health policy, and quality improvement.

President

• Jul 2023 - Present

Executive Director

• Jul 2022 - Present

Nurse Manager, ACO Transformation and Care Management

• Mar 2021 - Present

Develop and lead process and quality improvement projects to strengthen and standardize new hire orientation and training • Train multiple high-performing care management teams, with up to 10 direct reports, strategically directing them towards a focus on improving health outcomes, reducing admissions, and reducing total medical expense. • Lead clinical and strategic projects to strengthen local site integration and standardize delivery of the care management intervention • Under my… Show more Develop and lead process and quality improvement projects to strengthen and standardize new hire orientation and training • Train multiple high-performing care management teams, with up to 10 direct reports, strategically directing them towards a focus on improving health outcomes, reducing admissions, and reducing total medical expense. • Lead clinical and strategic projects to strengthen local site integration and standardize delivery of the care management intervention • Under my supervision, teams reduced inpatient admissions by 17%, ED visits by 22%, and achieved 71% panel throughput, with an average panel duration of 9 months. • Spearheaded COVID-19 vaccination efforts, guiding teams towards vaccine uptake higher among our CCM patients than the general population, with an 82% uptake

Nursing Supervisor, Complex Care Management

• Aug 2020 - Mar 2021

• Steered CCM teams towards closing quality metric gaps. In CY2020, CCM enrolled members performed better on most ACO quality metrics, namely blood pressure control, follow up of mental illness after ED, and readmission rates • Supported teams through the expansive emotional and operational challenges of shifting to remote work during the COVID-19 pandemic • Leveraged rapid-cycle process improvement to test and evaluate several care planning strategies in efforts to increase efficiency… Show more • Steered CCM teams towards closing quality metric gaps. In CY2020, CCM enrolled members performed better on most ACO quality metrics, namely blood pressure control, follow up of mental illness after ED, and readmission rates • Supported teams through the expansive emotional and operational challenges of shifting to remote work during the COVID-19 pandemic • Leveraged rapid-cycle process improvement to test and evaluate several care planning strategies in efforts to increase efficiency while providing clinical supervision

ACO Complex Care Management Nurse

• Apr 2018 - Aug 2020

• As a pioneer member of the complex care management team during BMC’s ACO transformation, I effectively delivered the complex care management nursing intervention in two community health centers, simultaneously focusing on direct patient care and local site integration and provider buy-in. • Developed and implemented a patient led, multidisciplinary plan of care for a panel of 45 patients with complex medical and social needs • Advocated for safe discharges and coordinated smooth… Show more • As a pioneer member of the complex care management team during BMC’s ACO transformation, I effectively delivered the complex care management nursing intervention in two community health centers, simultaneously focusing on direct patient care and local site integration and provider buy-in. • Developed and implemented a patient led, multidisciplinary plan of care for a panel of 45 patients with complex medical and social needs • Advocated for safe discharges and coordinated smooth transitions of care to prevent readmission • Employed motivational interviewing and used reflective, empathetic language to understand patient’s motivations and evoke change • Organized referral and provision of social services to positively impact social determinants of health • Oriented new nurses and trained and supervised community health workers

Private Duty Nurse

• Mar 2019 - Aug 2020

Provide continuous skilled nursing services to medically complex pediatric patients with multiple health conditions including respiratory failure, cardiac conditions, and communication and mobility impairments. Provide continuous skilled nursing services to medically complex pediatric patients with multiple health conditions including respiratory failure, cardiac conditions, and communication and mobility impairments.

High Risk RN Case Manager

• Sep 2017 - Apr 2018

Licensed Practical Nurse

• Dec 2013 - Aug 2017

Customer Service Representative

• Oct 2011 - Dec 2013

Practice Assistant

• Mar 2010 - Oct 2011

Responsible for patient registration, check in/out, referral management, appointment scheduling, scheduling of outpatient diagnostic exams. Responsible for patient registration, check in/out, referral management, appointment scheduling, scheduling of outpatient diagnostic exams.

Inside Sales Representative

• Feb 2008 - Mar 2010

Sell cord blood banking and manage existing accounts. Sell cord blood banking and manage existing accounts.

Cashier

• 2006 - 2008