Experience

Essential Network Technologies

• United States
• Information Technology & Services
• 1 - 100 Employee

• Systems Engineer

  • May 2021 - Present

• Junior Systems Engineer

  • May 2020 - May 2021

  • Manage, monitor and troubleshoot all installed systems and infrastructure • Install, configure, test and maintain infrastructure, operating systems, software applications and system management tools• Manage backup servers and storage resource capacity on-premises and in cloud • Provide 2nd and 3rd level escalations support • Create and maintain comprehensive documentation as it relates to server and networktopology, equipment, and configuration(s)

• Level 1 Central Operations Support Technician

  • Jul 2019 - May 2020

  • Serve as the first point of contact for end-users seeking technical assistance over the phone or via email • Conduct first level troubleshooting and issue determination using documented procedures and available resources and tools• Utilize ENT's ticketing and issue tracking system to initiate, respond to, update, and document end-user support requests to issue completion• Update ENT’s centralized documentation repository and create or contribute to knowledgebase entries based on common user issues on a regular basis



JCPenney

• United States
• Retail
• 700 & Above Employee

• Fulfillment Associate

  • Aug 2018 - Jul 2019

  • Fulfill online orders and enter transaction information in point-of-sale system• Package orders accordingly and print shipping labels• Provide excellent customer service face-to-face and on the telephone• Perform supervisory duties and Sales Associate duties when needed

• Sales Associate

  • May 2017 - Aug 2018

  • Assisted customers with their shopping needs and provided a personable experience• Operated cash register and accurately completed monetary transactions• Cross-trained in various departments• Consistently exceeded the goals for credit card applications