Experience

Break The Silence Against Domestic Violence

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Domestic Violence Advocate

  • Sep 2022 - Present



Medium

• United States
• Online Audio and Video Media
• 700 & Above Employee

• Writer

  • Jan 2020 - Present

  I am a writer at Medium sharing my world of experiences with others in the form of proses, poetry, stories, articles and sketches. I am a writer at Medium sharing my world of experiences with others in the form of proses, poetry, stories, articles and sketches.



Gurpreet Dhariwal

• Delhi, India

• Book Author

  • Sep 2017 - Present

  I am an author of Two poetry books: 'Kaurageously Yours' and 'My Soul Rants: Poems of a Born Spectator'. Completed three books on prose and quotations. Currently busy in writing my first novel and a fifth book. Looking for full-time job simultaneously. I am an author of Two poetry books: 'Kaurageously Yours' and 'My Soul Rants: Poems of a Born Spectator'. Completed three books on prose and quotations. Currently busy in writing my first novel and a fifth book. Looking for full-time job simultaneously.



DWAO - Digital Web Analytics and Optimization

• Delhi, India

• Freelance Writer

  • Aug 2019 - Dec 2019

  I wrote articles on Google Analytics, Adobe Analytics and Salesforce Analytics. I wrote articles on Google Analytics, Adobe Analytics and Salesforce Analytics.



EXL

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant Manager Migrations

  • Jan 2016 - Sep 2017

  Project Onshore Responsibilities- USA, South Carolina, Columbia • Developed Process Maps for different products on Microsoft Visio.• Created Strategic Operating Procedures for conducting knowledge transfer sessions offshore. • Developed Training Calendar and Workflow of the process.• Appeared for teach-back sessions and assessments for different products. Project Onshore Responsibilities- USA, Oregon, Albany • Attended New Hire Training Sessions for better understanding of front reps support function. • Developed Process Maps for different queues on Microsoft Visio.• Created Strategic Operating Procedures for conducting knowledge transfer sessions offshore. • Developed Training Calendar and Workflow of the process.• Cleared teach-back sessions and live audits and live processing with five star ratings. • Conducted post training client interaction calls with offshore team on daily basis. • Finalized and prepared the Quality Audit Form for the purpose of auditing. • Prepared Scope of Work and Product Knowledge Test documents. • Conducted Time and Motion study on the process. • Received timely approval on SOPs, PKTs, Training Calendar, Workflow, Audit Form etc. • Prepared SIPOC and FMEA on the entire process. Show less

• Assistant Content Manager

  • Sep 2014 - Dec 2015

  • Created creative content for newsletters, case studies, marketing one pagers etc.• Evaluated and recommended new strategies and guidelines for writing high quality content• Conducted research on whitepapers and blogs• Created collaterals and worked on Learning Management System (LMS) portal • Developed video storyboards for different verticals

• Executive Assistant to Business Leader

  • Sep 2014 - Mar 2015

  • Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.• Represented the executive by attending meetings in the executive's absence; speaking for the executive.• Maintained customer confidence and protected operations by keeping information confidential.• Completed projects by assigning work to clerical staff; following up on results.• Prepared reports by collecting and analyzing information.• Secured information by completing data base backups.• Provided historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions. Show less



Search Marketing Group®

• Australia
• Advertising Services
• 1 - 100 Employee

• Content Manager

  • Oct 2013 - Jun 2014

  • Content Developer for International clients (Based in Australia). • Created micro websites, social profiles and business classifieds. • Developed articles and blogs. • Acted as Content Editor to rectify grammar mistakes, spellings and more. • Managed SEO team mainly in off page optimization. • Content Developer for International clients (Based in Australia). • Created micro websites, social profiles and business classifieds. • Developed articles and blogs. • Acted as Content Editor to rectify grammar mistakes, spellings and more. • Managed SEO team mainly in off page optimization.



Soms (V Factor Media Solutions)

• India
• Advertising Services
• 1 - 100 Employee

• Digital Marketing Manager

  • Jul 2013 - Aug 2013

  • Researched information for sales team on how to market digital products. • Created the database and arranged meetings with clients domestically and internationally. • Content Developer for different clients under different niches. • Managed the social media pages assigned mainly LinkedIn, Twitter and Facebook. • Conducted meetings and imparted the knowledge with non-digital colleagues. • Researched information for sales team on how to market digital products. • Created the database and arranged meetings with clients domestically and internationally. • Content Developer for different clients under different niches. • Managed the social media pages assigned mainly LinkedIn, Twitter and Facebook. • Conducted meetings and imparted the knowledge with non-digital colleagues.



MarkAce

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Sr Content Specialist

  • Jul 2012 - May 2013

  • Assisted students as an Internet Marketing Coach. • Developed content for Affiliate Websites. • Acted as the proof reader and detected errors, grammatical mistakes etc. • Engaged in Social Media for handling FB, TW and LinkedIn profiles assigned. • Managed SEO Team for optimization of websites, blogging etc. • Assisted students as an Internet Marketing Coach. • Developed content for Affiliate Websites. • Acted as the proof reader and detected errors, grammatical mistakes etc. • Engaged in Social Media for handling FB, TW and LinkedIn profiles assigned. • Managed SEO Team for optimization of websites, blogging etc.



KLEWARD™

• India
• Software Development
• 1 - 100 Employee

• Business Development Associate

  • May 2011 - Apr 2012

  • Conducted marketing calls to book meetings with potential clients. • Shared follow-up marketing materials and make follow-up monthly emails to establish relationships. • Personally visited potential, new and existing customers to facilitate new business. • Managed product sales growth and individual sales effectiveness by reviewing sales activity schedule. • Conducted marketing calls to book meetings with potential clients. • Shared follow-up marketing materials and make follow-up monthly emails to establish relationships. • Personally visited potential, new and existing customers to facilitate new business. • Managed product sales growth and individual sales effectiveness by reviewing sales activity schedule.



Sopra Steria

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Process Assistant

  • Aug 2009 - May 2011

  • Ensured that the customers receive services of the highest standard. • Co-ordinated with the clients and offered them the best possible services in order to expand their chain of business. • Offered optimum solutions, refunds and discount coupons to customers to strengthen customer relationships. • Applied ‘self-devised strategies’ to converse and offered unique and enhanced customer services. • Acted as back up of the Team Leader and ensured that the operations are carried out without any flaws or errors in absence of the designated authority. Show less



airtel

• India
• Telecommunications
• 700 & Above Employee

• Management Trainee

  • Oct 2008 - Nov 2008

  • Job Responsibility was to conduct surveys from wholesalers and retailers to find out the grey areas in the decline of sales in new post-paid connections. • Job Responsibility was to conduct surveys from wholesalers and retailers to find out the grey areas in the decline of sales in new post-paid connections.



FICCI

• India
• Non-profit Organizations
• 700 & Above Employee

• Management Trainee

  • May 2008 - Jun 2008

  • Completed the project on Research in lieu of “Trade relations between India & Philippines" • Completed the project on Research in lieu of “Trade relations between India & Philippines"