Staffing Consultant

• Jan 2022 - Present

VIP Experience Lead

• Nov 2013 - Nov 2021

VIP Experience Lead - Assist the VIP Experiences Supervisor with the management of VIP Hosts and coordinating tours. - Train new hosts in both conducting tours in-park and booking tours in the office. - Use Excel to input tips at the end of the pay period and also keep track of revenue from tours. VIP Experience Host - In charge of guests’ park experience during private tours. -Provide top tier guest service at all times. - Well-versed in park attractions and its history. - Maintain excellent communication with all the park’s departments so that the guests have the best experience and do not have to worry about anything. - Anticipate all needs of the guest. - Know height requirements for all the rides. - Manage time so that the guest is able to experience all attractions within the time limit of the tour. - Interacting with children and accompanying them on rides. - Serve as an extra hand for parents, i.e. pushing the stroller, holding the baby, carrying bags. - Build rapport with the guests so they return for future vacations. - Communicate with VIP Duty Manager during all parts of the tour. - Write recaps at the end of each tour. - Work in the office booking new tours (through the Accesso booking system), talking to guests and taking payment over the phone and sending emails. Retail Model Citizen - Operated a POS system taking cash and credit cards. - Understood product knowledge. - Interacted with guests shopping in retail locations. - Upsold featured items. - Handled any store rushes with efficiency and patience. - Maintained cash audits with little to no discrepancies. - Helped stock throughout and at the end of each day. Show less