Experience

Sekolah Citra Kasih

• Education
• 1 - 100 Employee

• Human Capital Management Staff

  • Feb 2023 - Present

  - Managed the end-to-end recruitment process and hired 15 new employees in two months including teachers and back-office role - Assisted in the manpower planning process of 2 schools - Perform the onboarding process and training for the 165 new employees - Handled administrative or consultative duties related to the HR department for 3 schools, such as creating and reviewing employee agreements, reimbursement, health insurance, absence, employees' schedules, honorary staff's salary, and any other related tasks - Provided advice and solutions for the problem or challenge of 3 schools related to HR, company policy, and others - Creating 2 Standard Operating Procedures (SOP) for the human resources department - Maintained approximately 700 employees' data in the company's database (CIS) Show less



PT Bank Central Asia Tbk (BCA)

• Indonesia
• Banking
• 700 & Above Employee

• Customer Service Intern

  • Jun 2021 - Jan 2023

  - Handling customer including customer engagement, providing solutions to customers’ problems, increasing branch’s target related to priority customer such as soldex, and others - Worked directly with the branch executives in creating a strategy for getting 2000 new users - Sold life insurances vehicle loans to potential customers and also solved around 50 customer problems in a week with a customer-focus approach - Supported branch's executive by creating a strategy to increased and maintained digital machines' utilization to 98% - 23rd Finalist of Smart Solution Reward Program (SSRP) in IV Regional Branch out of around 500 participants and performed kaizen (continues improvement) about efficiency in managing loan referral data on the presentation step Show less



Universitas Surabaya (UBAYA)

• Indonesia
• Higher Education
• 300 - 400 Employee

• Facilitator

  • Aug 2021 - Nov 2021

  - Facilitator for the LKMM-TD & Rakor Ormawa program of the new student activity unit for the new academic year - Facilitated and mentored 2 students activity units in developing work programs, character development, also in delivering work program development materials - Evaluated and delivered constructive feedbacks to all of the teams and each member's assignments and behaviors - Facilitator for the LKMM-TD & Rakor Ormawa program of the new student activity unit for the new academic year - Facilitated and mentored 2 students activity units in developing work programs, character development, also in delivering work program development materials - Evaluated and delivered constructive feedbacks to all of the teams and each member's assignments and behaviors



Universitas Surabaya (UBAYA)

• Indonesia
• Higher Education
• 300 - 400 Employee

• Assistant Lecturer

  • Aug 2020 - Jan 2021

  - Got an outstanding score (3.934/4.000) as a performance evaluation by 148 students and 6 lecturers- Designed and facilitated additional classes about psychological tests (administering, scoring, interpretating) and talent management subjects (performance management, compensation & benefit, others) for 148 students and increased 80% of the students' comprehension of the subjects- Analyzed 74 students' scores and grades using Microsoft Excel also give constructive feedbacks- Coordinated with the lecturer and assisted the preparation also administrative needs for the class Show less

• Facilitator

  • Oct 2020 - Nov 2020

  - Facilitator for the LKMM-TD & Rakor Ormawa program of the new student activity unit for the new academic year- Facilitated and mentored 3 students activity units in developing work programs, character development, also in delivering work program development materials- Evaluated and delivered constructive feedbacks to all of the teams and each member's assignments and behaviors



Universitas Surabaya (UBAYA)

• Indonesia
• Higher Education
• 300 - 400 Employee

• Assistant Lecturer

  • Aug 2019 - Jan 2020

  - Assistant lecturer for "Perkembangan Remaja & Dewasa" subject - Got an outstanding score (3.813/4.000) as a performance evaluation by 72 students and 2 lecturers - Coordinated with the lecturers and assisted the preparation also administrative needs for the class - Designed and facilitated additional classes about human development in cognitive, behavioral, emotional for 72 students - Graded, evaluated, and give constructive feedback to 72 student's assignment - Assistant lecturer for "Perkembangan Remaja & Dewasa" subject - Got an outstanding score (3.813/4.000) as a performance evaluation by 72 students and 2 lecturers - Coordinated with the lecturers and assisted the preparation also administrative needs for the class - Designed and facilitated additional classes about human development in cognitive, behavioral, emotional for 72 students - Graded, evaluated, and give constructive feedback to 72 student's assignment