Brenda E. Alcaraz

Director of Human Resources at 24 Carrots Catering and Events
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Contact Information
us****@****om
(386) 825-5501
Location
Yorba Linda, California, United States, US

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Experience

    • United States
    • Events Services
    • 1 - 100 Employee
    • Director of Human Resources
      • Feb 2023 - Present

    • Human Resources Manager
      • Jan 2022 - Feb 2023

    • Human Resources Manager
      • Sep 2020 - Jan 2022

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Human Resources Specialist
      • Oct 2019 - Sep 2020

      Brighton Management, LLC Supporting over 30 properties with all HR functions, including Employee Relations, Wage and Hour, Workers' Compensation, Leave of Absences, Compensation and Benefits. Updating company's policies and procedures to be in compliance with current law amendments and regulations due to the COVID-19 Pandemic, which includes assisting with Families First Coronavirus Response Act, safety precautions, and new norm training, etc.

    • Brand Performance - Project Manager
      • May 2018 - Oct 2019

      Brighton Management, LLC Leader in the acquisition transition from Starwood Hotels & Resorts Worldwide, Inc. to Marriott International, Inc. for seven Brighton properties; Rollout training for General Managers, Regionals, and Line Managers and ensure successful on-boarding of new programs, metrics, policies and procedures.

    • Operations Coordinator
      • Oct 2016 - May 2018

      Sheraton Pasadena Hotel Advise, coordinate and organize daily operations of hotel, including guest satisfaction, employee development, renovation of guest rooms and public space. Demonstrated leader adept to support and guide various departments at varied tasks and objectives.

    • Human Resources Coordinator
      • Mar 2016 - Oct 2016

      Sheraton Pasadena Hotel Responsible for daily administrative tasks related to employee relations, compensation and benefits, recruiting and payroll processing. Demonstrated leader in creating a welcoming and safe environment for employees and guests. Responsible for monthly safety training, ensuring compliance of brand required training.

    • Operations Assistant
      • Mar 2015 - Mar 2016

      Brighton Management, LLC Key player in hotel acquisitions, reporting, and policy implementation of more than 45 hotels. Be readily available for various needs of executives and properties alike, to assist with various tasks including property training compliance, brand compliance reporting, IIPP implementation and safety training, worker's compensation investigations and analysis.

    • Front Desk Agent
      • Jan 2014 - Mar 2015

      Crowne Plaza Costa Mesa Front Desk Agent: create seamless procedures for arrival and departure of guests, deliver professional guest conflict resolution, go above and beyond to increase loyalty and maximize revenue.

    • Server
      • Jun 2013 - Dec 2013

      Crowne Plaza Costa Mesa Hotel Server: provide outstanding customer service in a fast-paced environment by anticipating and accommodating customer needs.

    • Hospitals and Health Care
    • 700 & Above Employee
    • PBX Operator
      • Aug 2012 - Oct 2013

      Newport Beach, CA

    • United States
    • Entertainment
    • 700 & Above Employee
    • Trainer/Server
      • Mar 2007 - Aug 2012

      Anaheim, CA

Education

  • California State University, Long Beach
    Bachelor of Science - BS, Health/Health Care Administration/Management
    2012 - 2014
  • Fullerton College
    Associate’s Degree, Interdisciplinary Studies with a focus on Social Behavior and Human Development
    2008 - 2011

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