Experience

Kingland

• IT Services and IT Consulting
• 200 - 300 Employee

• Client Support Specialist

  • Nov 2019 - Present



Best Buy

• Retail
• 700 & Above Employee

• Assistant Store Manager -Sales

  • Mar 2019 - Nov 2019

• Specialty Sales Manager

  • Aug 2016 - Mar 2019

• Operations Supervisor

  • Feb 2015 - Aug 2016

  • Planning and managing the merchandising, replenishment, product inventory, and loss prevention activities, at the individual store level, to maximize inventory shrink controls• Validate Customer Service Team is consistently delivering an excellent customer experience• Ensures their teams maintain accurate inventory records by reconciling and correcting perpetual inventory records to physical inventory levels• Coaches Merchandising Team members on Foundational Excellence in store atmosphere• Works with sales teams to resolve out of stock issues• Develops efficient and effective procedures and training for securing high shrink items• Ensures paperwork is complete and accurate for send backs and transfers• Researches discrepancies and identifies missing product and audits cycle counts• Trains Multi-Channel Sales Associates to be able to close sales over the phone and research customer escalations • Oversees all preparation and the execution of store annual physical inventory• Managing overall look and feel and maintenance of building• Manages store asset protection and safety functions• Oversees supervisor led employee orientation/on-boarding, training, development, coaching, regular One-on-Ones, work direction, and performance management.• Performance manages employees, ensuring clear understanding of expectations for their role Show less

• Connections Sales Team Leader

  • Jun 2014 - Feb 2015

  • Driving total end to end sales and solutions in the Connections Department by enabling and empowering employees to build profitable customer relationships that serve local market needs and promotes the Best Buy Mobile brand.• Foster employee experience through recruiting, training, coaching, development and performance management of all employees in the Connections Department.• Motivate and train staff to focus on relationship selling, execution of growth strategies, and providing excellent service• Build and sustain sales culture where employees understand skills and behaviors required to deliver business results• Develop employee's business acumen by coaching and inspiring teams to effectively utilize full range of solutions, growth products and strategies to solve customer needs• Communication and consistent execution of field services vision, mission, and guiding principles to create consistency in service levels and customer satisfaction• Monitor sales, labor, and customer service information and adjust behaviors and strategies as needed to hit monthly targets• Manage all merchandising including: downstocking plans, product replenishment of plan-o-grams, pricing, and accurate ad sets Show less

• Mobile Samsung Expert

  • Nov 2013 - Jun 2014

  • Supported department and other team members in accomplishing sales and customer retention goals established by department and store. • Managed and upheld brand standards for all Samsung connected devices (tablets, smartphones, laptops, etc.)• Attended regular trainings on latest Samsung product and taught back to the rest of the sales team• Collaborated in the implementation of targeted customer service, customer retention and high-end sales techniques incorporating the Best Buy Sales Excellence process. • Assisted department supervisor in providing targeted training and product knowledge to new employees. Show less

• Customer Service Specialist

  • Sep 2013 - Nov 2013