Experience

Carrington College California-San Jose

• Higher Education
• 500 - 600 Employee

• Information Technology Specialist

  • Jun 2019 - Present

  Information Technology Specialist at Carrington College California-San Jose Information Technology Specialist at Carrington College California-San Jose



Lockheed Martin Space System Company (Sunnyvale, CA EBS)

• Computer Sys Analyst Asc

  • Aug 2015 - Jun 2019

  • QA Testing and documentation of AA V3 (asset management tool). • Software licensing and recovery. • Hardware tracking and recovery. • SNOW Software Asset Management tool (SAM). • Mac’s, computers, servers, network equipment and other capital equipment inventory. • IT service management (ITSM) Remedy & ServiceNow problem ticket solutions. • Handled Escalations and Technical Support. • QA Testing and documentation of AA V3 (asset management tool). • Software licensing and recovery. • Hardware tracking and recovery. • SNOW Software Asset Management tool (SAM). • Mac’s, computers, servers, network equipment and other capital equipment inventory. • IT service management (ITSM) Remedy & ServiceNow problem ticket solutions. • Handled Escalations and Technical Support.



Lockheed Martin Space System Company, EBS (Sunnyvale, CA)

• Sunnyvale, CA.

• Computer Sys Analyst Asc

  • Aug 2015 - 2018

  Computer Systems Analyst Associate (Software Asset Management ) • Saved an average of $5000.00 per month by recovering and redistributing software licenses. • I Analyzed, the design, for the SAM and compliance processes (a combination of SNOW and In-house software tools, worked with the software procurement processes team, and license management processes (harvesting, deployment, and retiring of licenses). • Created and maintained document repositories for software license and worked with contract and purchasing departments for best pricing on the initial software purchasing and ongoing software maintenance. • Worked on design and improved the overall process of capturing and identifying new software licensing. • Finding the most cost effective solution I.E. nuisance pdf is far cheaper than Adobe and in most cases, covers the same feature as Adobe saving hundreds per license. • Created regular compliance reports and analyses to present to license owners and management. • Analyze software usage to determine potential efficiencies and cost savings, continuously innovating and improving processes. • Looked at every Laptop / PC’s to (up for a refresh) to see if the hardware could support Windows 10. • Analyze software usage to determine potential efficiencies and cost savings, continuously innovating and improving processes. • Removed any non-approved software and deleted any duplicate entries, removed older versions of software, using currently approved versions only. • Kept track of when Adobe and Microsoft and others licensing where expiring. Took proactive measures to make sure this dates where taken care of well in advance of the actual expiration date. • Worked with the Engineering Team ensuring that there would be no hardware / software problems causing a work stoppage due to incompatibilities with hardware or software. • Software QA for proprietary in-house asset management software. • Monitored and responded to Remedy / ServiceNow tickets in a timely manner. Show less



The Simple Solution

• San Jose

• Senior Network Engineer

  • Mar 2014 - Aug 2015

  The Simple Solution (San Jose, CA) (03/2014 – 2015) Senior Network Engineer • Experienced IT professional with in-depth experience providing help desk support and deployments for desktop and laptop workstations in a Windows environment. Configure, maintain, and repair computer hardware, printers, software, virtual desktop and networks. • Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisition, laptop migration and upgrades. • Maintains passwords, data integrity, and file system security for the desktop environment. • Networking: TCP/IP, DHCP, DNS, hubs, routers, switches, backups, restores connections, security, user / profile creation and maintenance. • Active directory Configuration & Maintenance. Show less



Lockheed Martin

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Senior System Engineer

  • Jan 2005 - Oct 2013

  Senior System Engineer • Reduced departmental overtime by 25% through improved efficiency and automation. • Created, updated, formatted, and edit detailed and accurate user guides, test and installation procedures, release notes, data books, reference guides, help files, data sheets, application notes, knowledge base, FAQs and more; hardcopy and online documentation, maintained interdepartmental library of Windows and MS office help files, macros and “How-To” documentation and videos. • Saved 6 hours per department per week of labor hours by developing an innovative search tool using VBA and Perl Scripting for project management that retrieves thousands of interdepartmental records in only minutes, compared to the previous manual process. My tool is used to pull in and manipulate of multi-terabytes of data directly from the classified servers. • Greatly reduced time needed to analyze cause and effect and identify bottlenecks in support of failure analysis by researching and procuring SmartDraw software with fishbone and other graphic illustration capabilities. • Simplified management decision-making by automating Worst Case Circuit Analysis file retrieval and graphic portrayals of key information using Excel and VBA. • Saved an average of 4 hours per each Major customer review. Streamlined contractual deadlines though automation. The new tool made with Excel and VBA has improved the consistency, uniformity and flow of customer presentations. • Saved $310,000 in one year through improved process efficiency (cost and time) through seamlessly integrated automation for various review boards into one automated MS office tool. • Saved an estimated 16 labor hours per month by integrating the Active Risk Manager (ARM) Tool with Excel software. • Recently coordinated and successfully completed a highly involved systems engineering / customer presentation, receiving high praise from the customer for “the best review ever!” Show less