Experience

AgroScout

• United States
• Software Development
• 1 - 100 Employee

• Brazil's CS Manager

  • Oct 2022 - Present

  Gestão de vendas e apresentação do produto Apresentação em feiras e congressos Realização de Onboarding Acompanhamento de jornada do cliente e pipeline de vendas Aplicação de conceitos de agricultura de precisão Tradução do produto EN-PT Gestão de vendas e apresentação do produto Apresentação em feiras e congressos Realização de Onboarding Acompanhamento de jornada do cliente e pipeline de vendas Aplicação de conceitos de agricultura de precisão Tradução do produto EN-PT



Agrointeli

• Brazil
• Farming
• 1 - 100 Employee

• Customer Success Analyst

  • Nov 2021 - Sep 2022

  Customer lifecylce creation and management, including KPI's (NPS, Csat, access management) Experiments with georeferencing (Geojson, Arqgis, Google Earth) Onboarding and customer follow-up Approval of new features and products Customer lifecylce creation and management, including KPI's (NPS, Csat, access management) Experiments with georeferencing (Geojson, Arqgis, Google Earth) Onboarding and customer follow-up Approval of new features and products



Agroflora Jardins

• Brazil
• Farming
• 1 - 100 Employee

• Agronomist

  • Sep 2020 - Dec 2021

  Garden center focused on landscaping and selling ornamental plants Technical visits, product sales, as well as residential and commercial landscaping projects Care for organization, maintenance of plant nurseries Creation of the e-commerce. Garden center focused on landscaping and selling ornamental plants Technical visits, product sales, as well as residential and commercial landscaping projects Care for organization, maintenance of plant nurseries Creation of the e-commerce.



HF Multiferramentas

• Brazil
• Retail
• 1 - 100 Employee

• Ecommerce Manager

  • Jun 2020 - Sep 2020

  Sales management activities by Mercado Livre, Amazon, OLX and Facebook Marketplace. Carrying out administrative activities issuing notes and managing all product outputs through the SAP Sisplan system. Knowledge of Plugg.to systems integration for maintenance of bulk ad imports. Prospecting and active sales by phone. Sales management activities by Mercado Livre, Amazon, OLX and Facebook Marketplace. Carrying out administrative activities issuing notes and managing all product outputs through the SAP Sisplan system. Knowledge of Plugg.to systems integration for maintenance of bulk ad imports. Prospecting and active sales by phone.



ASAAS

• Brazil
• Financial Services
• 400 - 500 Employee

• Costumer Success

  • Nov 2018 - Nov 2019

  Routines of customer service and satisfaction activities. Conducting customer funnels and managing the portfolio of active customers, engaging you in the use of financial services, in addition demonstrating tool's features, with expertise in issuing invoices. Periodic contact with former customers to reduce churn. Routines of customer service and satisfaction activities. Conducting customer funnels and managing the portfolio of active customers, engaging you in the use of financial services, in addition demonstrating tool's features, with expertise in issuing invoices. Periodic contact with former customers to reduce churn.



Appen

• IT Services and IT Consulting
• 700 & Above Employee

• Google Ads Quality Rater

  • Apr 2018 - Nov 2018

  Google's outsourced company. Provides services developing and sharpening algorithms from a human perspective. Fully experienced in English, the job was developed on various platforms (Web Search, Youtube, Play Store) in order to develop and verify quality and exact timing of ads targeting each target audience. Google's outsourced company. Provides services developing and sharpening algorithms from a human perspective. Fully experienced in English, the job was developed on various platforms (Web Search, Youtube, Play Store) in order to develop and verify quality and exact timing of ads targeting each target audience.



Kuhlmann Tecnologia & Monitoramento Agrícola

• Brazil
• Farming
• 300 - 400 Employee

• Agronomist Assistant

  • Mar 2018 - Apr 2018

  Agricultural monitoring company, outsourced to Monsanto, 2018 soybean harvest in Rio Grande do Sul. Providing audits guaranteeing and inspecting the origin of the grains received at the soybean processing units in the regions of Ijuí. Agricultural monitoring company, outsourced to Monsanto, 2018 soybean harvest in Rio Grande do Sul. Providing audits guaranteeing and inspecting the origin of the grains received at the soybean processing units in the regions of Ijuí.



University of Minnesota

• United States
• Higher Education
• 700 & Above Employee

• Lab Assistant

  • Sep 2015 - Jun 2016

  Soybean laboratory managed and commanded by Prof. Aaron Lorenz, at the University of Minnesota - Saint Paul campus. Participation in all stages of research in soybean culture, working both in the laboratory and in the field, carrying out planting, laboratory analysis, also updating the entire seed bank and automating it. Soybean laboratory managed and commanded by Prof. Aaron Lorenz, at the University of Minnesota - Saint Paul campus. Participation in all stages of research in soybean culture, working both in the laboratory and in the field, carrying out planting, laboratory analysis, also updating the entire seed bank and automating it.



Greenbarn Garden Center

• Isanti, Minnesota

• Trainee

  • Mar 2015 - Sep 2015

  Estágio realizado em uma fazenda no interior de Minnesota, com contato direto no cultivo de flores e vegetais, realizando todas as etapas de cultivo, do plantio à colheita, além de operacionalizar e dar manutenção em maquinário agrícola, as rotinas também envolviam processos de classificação e triagem de produtos, estocagem, venda direta e reaproveitamento para adubação orgânica. Trabalho todo conduzido e realizado em inglês juntamente com gestores da fazenda. Estágio realizado em uma fazenda no interior de Minnesota, com contato direto no cultivo de flores e vegetais, realizando todas as etapas de cultivo, do plantio à colheita, além de operacionalizar e dar manutenção em maquinário agrícola, as rotinas também envolviam processos de classificação e triagem de produtos, estocagem, venda direta e reaproveitamento para adubação orgânica. Trabalho todo conduzido e realizado em inglês juntamente com gestores da fazenda.