Konstantin Volkov
Business Development Manager / Customer Success Manager at Third Pin- Claim this Profile
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Bio
Kate Barthel
Talented communicator, highly organized and extremely proactive — these are the main three characteristics I would like to share about Konstantin. I had the pleasure of working with him for two years at the I Love Supersport company, where we had an ambitious goal to engage more people in endurance sports. During our time as a team I was constantly amazed by Konstantin's ability to foster and maintain any customer relations no matter the difficulty. Customer retention on his projects was consistently high due to Konstantin's empathetic and problem-solving attitude. Above all, I consider Konstantin the most talented communicator I've ever worked with. His communication skills make him not only the exceptional Customer Success manager, but also a great addition to any team . If you ever have the chance to work with Konstantin, I’d wholeheartedly recommend that you take it.
Kate Barthel
Talented communicator, highly organized and extremely proactive — these are the main three characteristics I would like to share about Konstantin. I had the pleasure of working with him for two years at the I Love Supersport company, where we had an ambitious goal to engage more people in endurance sports. During our time as a team I was constantly amazed by Konstantin's ability to foster and maintain any customer relations no matter the difficulty. Customer retention on his projects was consistently high due to Konstantin's empathetic and problem-solving attitude. Above all, I consider Konstantin the most talented communicator I've ever worked with. His communication skills make him not only the exceptional Customer Success manager, but also a great addition to any team . If you ever have the chance to work with Konstantin, I’d wholeheartedly recommend that you take it.
Kate Barthel
Talented communicator, highly organized and extremely proactive — these are the main three characteristics I would like to share about Konstantin. I had the pleasure of working with him for two years at the I Love Supersport company, where we had an ambitious goal to engage more people in endurance sports. During our time as a team I was constantly amazed by Konstantin's ability to foster and maintain any customer relations no matter the difficulty. Customer retention on his projects was consistently high due to Konstantin's empathetic and problem-solving attitude. Above all, I consider Konstantin the most talented communicator I've ever worked with. His communication skills make him not only the exceptional Customer Success manager, but also a great addition to any team . If you ever have the chance to work with Konstantin, I’d wholeheartedly recommend that you take it.
Kate Barthel
Talented communicator, highly organized and extremely proactive — these are the main three characteristics I would like to share about Konstantin. I had the pleasure of working with him for two years at the I Love Supersport company, where we had an ambitious goal to engage more people in endurance sports. During our time as a team I was constantly amazed by Konstantin's ability to foster and maintain any customer relations no matter the difficulty. Customer retention on his projects was consistently high due to Konstantin's empathetic and problem-solving attitude. Above all, I consider Konstantin the most talented communicator I've ever worked with. His communication skills make him not only the exceptional Customer Success manager, but also a great addition to any team . If you ever have the chance to work with Konstantin, I’d wholeheartedly recommend that you take it.
Experience
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Third Pin
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Russian Federation
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Business Development Manager / Customer Success Manager
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Ene 2019 - - Kasalukuyan
— Responsible for lead generation in the company. Grew four times the number of incoming leads in two years.— Helping customers use our services and products smoothly and efficiently. Responsible for LTV and ARPU.— Develop and implement cross-selling and up-selling strategies. Expanded the company's portfolio of services by selling licenses of in-house products.— Оrganizing events for clients and partners (product demos, conferences, meetups) — Responsible for lead generation in the company. Grew four times the number of incoming leads in two years.— Helping customers use our services and products smoothly and efficiently. Responsible for LTV and ARPU.— Develop and implement cross-selling and up-selling strategies. Expanded the company's portfolio of services by selling licenses of in-house products.— Оrganizing events for clients and partners (product demos, conferences, meetups)
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I Love Supersport
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United Arab Emirates
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Wellness and Fitness Services
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1 - 100 Employee
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Senior Customer Success Manager
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Okt 2016 - Dis 2018
— Increased LTV of clients by 2 times due to loyalty and referral programs— Launched two new products from scratch, which started generating over 20% of annual revenue.— Created a scheduling and revenue forecasting system that reduced the internal cost of launching new projects by 30%— Organized over 60 different events for B2B and B2C clients (presentations, meetups, sporting events) — Increased LTV of clients by 2 times due to loyalty and referral programs— Launched two new products from scratch, which started generating over 20% of annual revenue.— Created a scheduling and revenue forecasting system that reduced the internal cost of launching new projects by 30%— Organized over 60 different events for B2B and B2C clients (presentations, meetups, sporting events)
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Project Manager / Lead GIS Engineer
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Mar 2013 - Okt 2016
— Managed a team of 15 GIS-engineers and mappers and 5 external subcontracting companies— Completed more than 15 engineering projects in the role of project manager. The largest – 4,5 M$ project for the Federal Road Agency of Russia.— Rationalized the use of new technologies of data acquisition (aerial photography, lidar). Reduced the time of obtaining spatial data by 3-4 times.— Optimized the system of spatial and attributive data processing by means of Spatial ETL tools. At that time - the only successful application in Russia.
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Education
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2008 - 2013
Saint Petersburg State University of Architecture and Civil Engineering
Organization and control engineer, Transport organization and control in transport
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