Experience

Systems Advisory Services Limited

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• Group Chief Executive Officer

  • Apr 2019 - Present

• GM | Group GM | Group Chief Operating Officer

  • Dec 2006 - Mar 2019

  ◊ Commenced as GM – SAS IT◊ Promoted to GROUP GM – SASIT/SAS Pty (2013)◊ Promoted to GROUP CHIEF OPERATING OFFICER – SAS IT/SAS Pty (2015)Key Responsibilities:◊ Implement strategies, best practice systems/processes, and Go To Market Plans to promote business growth and achieve objectives◊ Manage sales, channels & partners; oversee new product/service development, financial and business planning activities; and work to improve quality and cost targets◊ Build stakeholder & customer engagement, ensuring a high level of customer satisfaction/retention◊ Oversee change leadership, group management and business transformation initiatives◊ Provide technical leadership, building and aligning organisational capability to boost outcomes◊ Manage various commercial operations and handle financial and legal sustainability◊ Oversee the company HR function and lead a diverse team of staff Major Achievements:BUSINESS GROWTH / DEVELOPMENT◊ Compounded annual growth of 17% year on year for 9 years while maintaining a double-digit EBIT◊ Grew the company from 23-65 FTEs & delivered SG&A of less than 20%◊ Increased customer satisfaction by streamlining service offerings, developing new service offerings, & adopting a 24x7 support model◊ Implemented an ITIL & Microsoft Operating Framework & an online customer reporting model◊ Achieved 10% increase in profitability & efficiency by restructuring teamsINTERNATIONAL MARKET GROWTH◊ Set-up an Indonesian & Cambodian presence, established a remote services model & developed an Australian presence with an associated business & service offeringSTRATEGIC PLANNING◊ Developed a strategic 5-year plan & implemented processes to achieve milestones◊ Expanded technology catalogue from a single technology basis to an agnostic outcome based modelSYSTEM LEADERSHIP◊ Managed transition to new Financial Management & Job Management Systems◊ Developed operating policies to support company objectives



Leukaemia & Blood Cancer New Zealand

• New Zealand
• Fundraising
• 1 - 100 Employee

• Board Member

  • Apr 2021 - Present



YMCA North Inc

• New Zealand
• Recreational Facilities
• 1 - 100 Employee

• Vice President | Non-Executive Director

  • 2013 - Present

  ◊ Commenced as a NON-EXECUTIVE DIRECTOR ◊ Promoted to the role of VICE PRESIDENT in October 2016 ◊ Commenced as a NON-EXECUTIVE DIRECTOR ◊ Promoted to the role of VICE PRESIDENT in October 2016



YMCA New Zealand

• Non-Executive Director

  • Sep 2020 - Present



YMCA of New Zealand

• New Zealand

• President / Chair

  • May 2018 - Sep 2020



Massey University

• New Zealand
• Higher Education
• 700 & Above Employee

• Business Incubator Program Mentor

  • 2015 - Feb 2019



Diabetes NZ Auckland Branch

• New Zealand
• Non-profit Organizations
• 1 - 100 Employee

• Branch Chair | Non-Executive Director

  • 2013 - Feb 2019

  ◊ Commenced as NON-EXECUTIVE DIRECTOR ◊ Promoted to the role of BRANCH CHAIR in 2016 ◊ Commenced as NON-EXECUTIVE DIRECTOR ◊ Promoted to the role of BRANCH CHAIR in 2016



YMCA National

• New Zealand

• Vice President | Non-Executive Director

  • 2015 - Apr 2018

  ◊ Commenced as a NON-EXECUTIVE DIRECTOR ◊ Promoted to the role of VICE PRESIDENT in June 2017 ◊ Commenced as a NON-EXECUTIVE DIRECTOR ◊ Promoted to the role of VICE PRESIDENT in June 2017



John Nesfield Trust

• Auckland, New Zealand

• Trustee / Advisor

  • 2015 - Feb 2017



Gen-i / Computerland New Zealand

• New Zealand

• Client Services Manager | Service Delivery Manager

  • 2004 - 2006

  ◊ Commenced as a SERVICE DELIVERY MANAGER ◊ Promoted to the role of CLIENT SERVICES MANAGER (2005) Key Responsibilities: ◊ Provide management, support and administration of Telecom ICT services to ANZ National ◊ Support national services by utilising voice, data and WINTEL hardware to develop and progress various strategic and tactical initiatives ◊ Set, monitor and review objectives and performance criteria for both individuals and teams ◊ Lead the delivery of a range of services / operations and ensure the continuous achievement of contractual requirements and contracted services to the client ◊ Provide project management and technical leadership and P&L management on a regular basis ◊ Plan budgets and regularly implement initiatives to improve services and processes ◊ Manage vendors and build strong ongoing relationships Major Achievements: ◊ Achieved 95% Service Attainment Levels in IT, as well as 99% Service Attainment Levels in Telco, along with a 20% improvement in service levels from internal Telco business units ◊ Awarded Computerland’s Most Valued Team Member of the Year in 2004 ◊ Improved service levels from 3rd party vendors and streamlined the operations of the Computerland Technical Support Desk ◊ Successfully increased customer satisfaction by 15% ◊ Negotiated vendor contracts and initiated performance standards, resulting in a 25% reduction in third party supplier costs



ECONZ Ltd

• Auckland, New Zealand

• Support Manager

  • 2002 - 2004

  Major Achievements: ◊ Project managed the delivery of IT services to the last Louis Vuitton and Americas Cup defence, provided interface project management for a bespoke application into PeopleSoft for Carter Holt Harvey and implemented a Hot BCP for NZAA ◊ Consistently achieved 100% of monthly service targets and P&L targets ◊ Increased support revenue for the company from $1.2m to $3.0m p.a. through strong strategic influence ◊ Successfully implemented and managed a 24/7 international follow the sun support model



QED Ltd

• Auckland, New Zealand

• Support Manager

  • 1999 - 2002

  Major Achievements: ◊ Maintained a high level of staff retention and managed the company in absence of an MD ◊ Project managed the development, testing and support of Y2K, as well as oversaw service delivery for logistic software development ◊ Increased support revenue from $400,000 to $2.4m per annum through strong strategic influence Major Achievements: ◊ Maintained a high level of staff retention and managed the company in absence of an MD ◊ Project managed the development, testing and support of Y2K, as well as oversaw service delivery for logistic software development ◊ Increased support revenue from $400,000 to $2.4m per annum through strong strategic influence



Sky City

• Auckland, New Zealand

• Application Support Specialist | Hotel Food & Beverage Manager

  • 1997 - 1999

  ◊ Commenced as HOTEL FOOD AND BEVERAGE MANAGER ◊ Promoted to APPLICATION SUPPORT SPECIALIST (1998) ◊ Commenced as HOTEL FOOD AND BEVERAGE MANAGER ◊ Promoted to APPLICATION SUPPORT SPECIALIST (1998)



New Zealand Financial Planning

• Auckland, New Zealand

• Financial Planner

  • 1995 - 1997



THE NEW ZEALAND GUARDIAN TRUST COMPANY LIMITED

• Auckland, New Zealand

• Auditor

  • 1994 - 1995