Experience

ESW

• Ireland
• Internet Publishing
• 200 - 300 Employee

• Senior Client Success Manager

  • Feb 2022 - Present

  Consult on international retail e-commerce client’s sales accounts. Retail Accounts include Nike, Victoria’s Secret, DKNY, and Tarte Cosmetics. Currently Onboarding Bloomingdales/Macy’s as well as BCBG. Work cross functionally with Logistics, IT, Payment Methods, Product Management etc. including team members in Europe, to ensure international orders are completed successfully from checkout to customs and delivery. Expert in consultative selling and negotiating contracts, while simultaneously mentoring my team to quantify and communicate value to retail clients worldwide. Training and educating team in higher echelon client management and forecasting and analysis on account growth and presenting Business Reviews and client workshops for accounts ranging up to 5 million plus dollars in annual revenue. Focus on Global Enterprise clientele and leading a team to provide V.I.P. service while driving revenue and profitability.



A Second Opinion LLC

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Client Relationship Manager

  • May 2021 - Present

  Solution oriented multi-tasker expert in CRM with an array of sales and service tactics. Currently utilizing my data-driven, analytical mindsight to formulate and translate insights into action with measurable results. Responsible for maintaining the relationship between the digital agency and it’s clients. This role requires constant interaction with clients and internal teams to optimize the online marketing programs designed to specifically acquire online traffic that converts into viable leads and business. Consistently tapping into my superior research, statistical,analytical, processing, and mathematical skills coupled with my extensive experience in client management, I am able to set up a best in class VIP treatment for our customers. I am continually trying to improve my skills in the constantly evolving digital and media space. This helps me to satiate my highly creative,curious, determined and analytical mindset,while allowing me to capture customer insights in order to better engage clients along their customer journey.



Arnold Realty Solutions

• Sales and Community Development Director

  • 2015 - Dec 2021

  Directed a sales and marketing team responsible for buying and selling real estate while creating and maintaining industry relationships and partnering with everyone from design teams to contractors and investors. Active New Jersey state Real Estate license (state exam: passed on first attempt)Direct real estate projects ranging from residential to investment properties and rescuing distressed propertiesResponsible for building relationships within the field while setting a standard of excellence in professional partnershipsProactively monitoring property flips from start to finish to maximize profits and to subsequently retain partnering investors Work to educate and consult with partners while encouraging engagement in potential projectsPerform analysis on properties in order to calculate profit potential



TriAd Media Solutions, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Client Services Manager

  • Apr 2011 - 2012

  Utilizing proprietary technology and unparalleled expertise in online marketing, TriAd Media Solutions specializes in designing and implementing uniquely successful lead generation campaigns. Harnessing our experience in search engine marketing, website development, and strategic media placements, we’re able to provide our clients with higher quality leads in a more cost-effective manner. As the Client Services Manager at TriAd Media Solutions, I consult with clients, manage deployment of campaigns and analyze and optimize campaigns post-deployment. In addition, I also play a key role in integrating campaign updates. While assuming relationships with strategic clients to understand their campaign objectives, I simultaneously operate cross-functionally with Sales, Media, Technical Support, and Product Management. In this role, I am able to address major process improvements and internal efficiency tools. As the Client Services Manager, I apply both my academic and work experience to contribute big ideas toward the overall growth of the company.



Tiffany & Co.

• United States
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Business Sales Supervisor

  • 2006 - 2011

  • Lead Sales Service Professional in the department• Ranked #1 in Customer Service in Business Sales and won awards for teamwork, flexibility, and positive attitude• Monitored and supported seasonal office staff as Holiday Supervisor• Handled major accounts like Delta, the NFL, and UBS• Provided follow up and support for upper management• Monitored and responded to customer service issues via CRM• Built business relationships using Salesforce• Provided outstanding customer service while strategically promoting sales• Coordinated high profile account’s orders and monitored them from start to finish• Partnered with various departments to meet the needs of the business• Utilized Picasso, JD Edwards, Outlook, Word, Power Point and Excel• Conveyed knowledge of products and the services offered for clients• Provided support for the retail personnel with sales and client services• Coordinated shipments for large bulk and multi-recipient orders• Independently managed reports• Quality monitored employees to ensure the highest level of service provided• Created new Sales Service manual and training course



Hollywood Tans Group, LLC

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• District Manager / Corporate Trainer

  • 2000 - 2007

  • Responsible for 70 locations in Tri-State area • Performed store evaluations to ensure proper company policies were in place • Monitored equipment, merchandising, payroll and revenue for all locations• Coached and evaluated hundreds of employees including store managers • Instructed new owner seminars on marketing, advertising, and customer service • Hired and trained employees and coordinated quarterly sales service seminars• Monitored struggling locations and provided support to maximize revenue• Collected visual and analytical data and created reports on area competition• Created training tools and manuals for new products and machinery• Designed sales service conference materials• Helped to set up IT systems and aided in technical troubleshooting• Traveled cross country for new store openings• Used Power point, Excel, and Word• Achieved growth and was promoted through three roles in the company