Senior Delivery Manager | PMO & IT

• Nov 2021 - Present

Delivery Manager | Retail Service Experience - Frontline Care Systems

• Mar 2018 - Nov 2021

As the Delivery Manager and Scrum Master on the Retail Service Experience domain, I oversee the development and delivery of new features and functionality, including the development of new Microapps, to help support and advance the Frontline Care Systems tools and representatives in providing better and improved customer experience in T-Mobile stores and online help portals. I manage multiple teams working on the E2E development of 100% Mobility features, from requirements gathering to prod deployments to maintenance, implementing the Agile/Scrum methodology. I am also responsible for both the onsite and offshore resources, their allocation, and management. Show less

Senior Program/Product Manager, E2E Service Realization| Technology Development & Mobility Delivery

• Jan 2017 - Mar 2018

· Help coordinate and manage cross-functional teams through functional and product requirements definition and gathering, implementation and validation through to initial launch or life cycle of a service. · Own and maintain the product roadmap for the Setup & Transfer mobile app, for both OOBE and App Tray experience and responsible for the creation of new requirements for the S&T app, by working closely and gathering inputs from the Business Stakeholders, Technology Teams, Customer Service, UX and Legal teams. · Consolidation of the business requirements and wireframes and driving the E2E implementation of the same with the dev and test teams, following Agile methodology and owning the Product Backlog. · Managing the budget, resources allocation and external vendor/client teams and ensuring smooth communication flow and cross-team collaboration with internal Business teams, UX teams, Customer Support and Legal teams. · Owning and maintaining the product life cycle strategy and providing regular updates/presentations to senior management. · Formulate and communicate product requirements to IT, Engineering, Supply Chain, Customer Care, Sales communities and Development Teams. · Manage ongoing releases through internal processes as necessary, including documenting the same in the internal tools · Perform project planning, project management, long term tactical road map planning and release management. · Anticipate problems and complications, and formulate solutions so as not to impede the progress of the project · Identify and help/manage in resolving / escalating showstopping issues early in a release. · Help develop standard project management deliverables for the successful launch of new mobile applications and devices, including: implementation plan, project schedule, issues & action items log, meeting minutes, risks assessment and contingencies. Show less

Senior Program Manager, Product Realization

• Mar 2014 - Nov 2016

• Adept handling of the T-Mobile and MetroPCS devices release management process and device certification and played a pivotal role in the release-to-market process of some of the high end Android and iOS and Windows smart phones from T-Mobile. • Owned and managed 10+ T-Mobile and MetroPCS preload apps certification (myMetro, Metro 411, MetroZONE, Metro NameID, etc.,), improvement and maintenance, status tracking and availability, with focus on customer satisfaction and app scalability and dealing with the unique interactions and design patterns of iOS and Android native apps • Managed and provided reports on the overall status of the preload apps on all of the OEMs’ (Samsung, LG, HTC, Kyocera, Coolpad, & ZTE) forthcoming and maintenance release devices. • Developed new procedures and processes for continuous improvement to the device release management process and preload apps certification process. • Managed a team of 7-10 QA resources, created and managed a weekly testing schedule and collaborated with internal and external stakeholders on content and processes. • Published the terminal handset requirements for all OEMs and managed the timely delivery of these requirements for the handsets. • Provided weekly communication and presentations to senior leadership on the status of devices and preload apps activity in progress. • Managed and assisted in the technical/business relationships with 3rd party integration partners (Facebook, Snapfish, Photobucket, Slacker, Real Networks, MobiTV, Nuance, etc.). • Delivered services and applications successfully on over 250+ handsets across various OEMs and platforms with a revenue stream of $150M+/yr. • Stellar cross functional team communications and executive reporting, OEM teams and vendor management. Show less

Project Manager, HTCPro Enterprise and B2B

• Jul 2013 - Feb 2014

• As a Project and Partner Manager in HTCpro - HTC's Global Enterprise Organization, I was primarily responsible for the B2B MDM Partner management program, to help and assist the MDM partners globally, in developing enterprise solutions for HTC devices and making them business ready. • Coordinated the enterprise and B2B solutions of the HTCpro team and the HTCpro MDM Partner Management program that helps HTC gain traction in important B2B segments around the world. • Responsible for managing and coordinating the execution of enterprise specific features on the HTCs device portfolio. Show less

Product Release Manager, Product Realization

• Jan 2011 - Jun 2013

Project Manager

• Jun 2010 - Dec 2010

Project Manager

• Nov 2009 - May 2010

Project Manager

• Oct 2005 - Oct 2009