Customer First Advisor

• Oct 2020 - Present

Home Oxygen Service Coordinator

• Jul 2016 - Oct 2020

- Booking and managing appointments for a team of specialist nurses. - Introducing new patients to the service and responding to queries from a range of people via email, fax, phone and post. - Solving problems with a focus on providing a high level of customer service. - Prioritising workload in a fast paced environment with adherence to strict key performance indicators. - Customer journey mapping - Booking and managing appointments for a team of specialist nurses. - Introducing new patients to the service and responding to queries from a range of people via email, fax, phone and post. - Solving problems with a focus on providing a high level of customer service. - Prioritising workload in a fast paced environment with adherence to strict key performance indicators. - Customer journey mapping

Nursery Nurse

• Feb 2016 - Jun 2016

- Provided a fun, safe learning experience for children in the two-year-old room - Planned for children’s development with accordance to EYFS framework - Provided a fun, safe learning experience for children in the two-year-old room - Planned for children’s development with accordance to EYFS framework

Early Years Practitioner

• Jun 2014 - Feb 2016

- Alternating between chef and room leader duties for several months - Writing the newsletter for parents and prospective parents, showcasing achievements within the nursery and promoting upcoming events - Showing potential customers around the setting and assisting in welcoming and settling children into the nursery - Working one-to-one with children with special educational needs, carefully documenting sessions and reporting the children’s progress to their parents and speech and language therapists - Attending training and SENCO conferences on behalf of the setting. - Providing an enabling environment with various themed learning spaces with mixed sensory elements- finding inspiration and planning room changes using Pinterest boards. - Health and Safety Officer - Fire marshall Show less

Telesales Agent

• Aug 2013 - Oct 2013

· Arranged collection bookings from incoming and outgoing telephone calls · Doubled as a shop assistant when walk-in customers were present · Demonstrated a calm and confident manner in the face of complaints · Arranged collection bookings from incoming and outgoing telephone calls · Doubled as a shop assistant when walk-in customers were present · Demonstrated a calm and confident manner in the face of complaints

Head of Art

• Nov 2012 - Apr 2013

· Lead a design team in a devised theatre production · Set and met deadlines for creation of props, set pieces, costume and marketing materials · Maintained control over arts budget · Stage manager · Lead a design team in a devised theatre production · Set and met deadlines for creation of props, set pieces, costume and marketing materials · Maintained control over arts budget · Stage manager

Cleaning Operative

• Nov 2007 - Sep 2012

Head of Art

• Dec 2011 - May 2012

· Lead a design team in a devised theatre production · Set and met deadlines for creation of props, set pieces, costume and marketing materials · Also took part in sales, worked as stage hand and acted as an extra · Lead a design team in a devised theatre production · Set and met deadlines for creation of props, set pieces, costume and marketing materials · Also took part in sales, worked as stage hand and acted as an extra

Temporary Cleaning Operative

• Jul 2011 - Oct 2011