IT Technician

• Jul 2021 - Present

• Finalist for President’s Elite Circle 2022, company’s most prestigious award • Nominated twice as employee of the month, within a year • Responsible for the supervision and training of new interns • Delivering L2 onsite and remote support to over 600 employees, in 10 locations across Quebec • Management and deployment of the IT resources and equipment • Assisted in the restructuring of the IT infrastructure (server migration, cloud-based Directory as a Service) • Responsible for onboarding and offboarding process Show less

IT Support Specialist

• Apr 2021 - Jul 2021

• Delivering onsite L1/L2 technical support for over 70 staff and faculty members, and 500 students • Maintaining inventory of computers, laptops, peripherals • Managing users through Active Directory • Coordinating with the Finance department for product selection based on needs, proposed use and budget • Training and supporting end-users with software and hardware use processes • Configuration and deployment of computer equipment • Delivering onsite L1/L2 technical support for over 70 staff and faculty members, and 500 students • Maintaining inventory of computers, laptops, peripherals • Managing users through Active Directory • Coordinating with the Finance department for product selection based on needs, proposed use and budget • Training and supporting end-users with software and hardware use processes • Configuration and deployment of computer equipment

Information Technology Specialist Intern

• Feb 2021 - Apr 2021

Assigned to an Information Technology Specialist. • Delivering L1 technical support for 7 schools and up to 3000 faculty staff and students. • Preparation and deployment of hardware, software and equipment. • Troubleshooting and maintenance of SmartBoard & SmartTV, printers, scanners, software, and hardware • Management of users with Active Directory • Responding to service issues and requests through the ticket system Assigned to an Information Technology Specialist. • Delivering L1 technical support for 7 schools and up to 3000 faculty staff and students. • Preparation and deployment of hardware, software and equipment. • Troubleshooting and maintenance of SmartBoard & SmartTV, printers, scanners, software, and hardware • Management of users with Active Directory • Responding to service issues and requests through the ticket system

Food Server

• Dec 2009 - Apr 2021

Application Submission Specialist

• Sep 2005 - Nov 2007

Review applications before submitting them to the mobile service providers (Sprint, Verizon, AT&T, US Cellular)

Quality Assurance Tester

• Nov 2004 - Sep 2005