Ingrid Termes Sánchez

IT Support Analyst - Supply Chain at QAD DynaSys | Digital Supply Chain Planning Software
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Contact Information
us****@****om
(386) 825-5501
Location
Barcelona, Catalonia, Spain, ES
Languages
  • Inglés Full professional proficiency
  • Spanish Native or bilingual proficiency
  • French Native or bilingual proficiency
  • Catalan Native or bilingual proficiency
Skills

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5.0

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Kling Adrien

Such a positive attitude ! It was a real pleasure working with Ingrid during those past Years. She's professional, customer oriented, and she's volunteer to help her teammates whenever she can. Ingrid is very self demanding, and this pushes her to continuously improve her skills and knowledge. She has made a impressive start at QAD, and quickly became a strong asset for the organization. I really like working with her on a daily basis !

LinkedIn User

Ingrid y yo trabajamos en departamentos distintos pero ha sido un gran apoyo profesional. Es muy comunicativa y dispuesta a ayudar a sus compañeros. Le gusta ser muy curiosa con lo que desconoce y eso la empuja a no parar de aprender. ¡Ha sido un placer trabajar con ella y le deseo una carrera profesional muy interesante!

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Credentials

  • ITIL Foundation Level
    QAD
    Jul, 2020
    - Nov, 2024
  • English Certificate
    EF Standard English Test (EF SET)
    Nov, 2019
    - Nov, 2024
  • AgilePM® Foundation
    APMG International
    Apr, 2019
    - Nov, 2024

Experience

  • QAD DynaSys | Digital Supply Chain Planning Software
    • France
    • Software Development
    • 1 - 100 Employee
    • IT Support Analyst - Supply Chain
      • Feb 2023 - Present

      Technical and functional support · Patch/Bug testing · SQL, Windows Server, Supply Chain

    • IT Support Analyst Associate - Supply Chain
      • 2020 - Jan 2023

      Technical and functional support · Patch/Bug testing · SQL, Windows Server, Supply Chain

  • Icnea
    • Spain
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Digital Project Manager - Customer Care
      • 2017 - 2019

      Task planning (Asana/Slack) · Mediation between customers and web-dev team · Software training Task planning (Asana/Slack) · Mediation between customers and web-dev team · Software training

  • T-Systems Iberia
    • Spain
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Technical Support for Gemalto
      • 2016 - 2017

      Technical support in French, English and Spanish · New staff training Technical support in French, English and Spanish · New staff training

  • Dada
    • Italy
    • Technology, Information and Internet
    • 500 - 600 Employee
    • Agent Technique Spécialiste Domaines Amen France
      • 2015 - 2016

      Domain names, DNS, mail accounts · Hosting · SSL · French and English Domain names, DNS, mail accounts · Hosting · SSL · French and English

  • Freelance
    • Barcelona y alrededores, España
    • SEO Consultant (iTourism)
      • 2013 - 2014

      SEO · Social Media SEO · Social Media

  • NiM Apartments (founder)
    • Barcelona y alrededores, España
    • Content Manager
      • 2013 - 2014

      Web Content Management (Wordpress) · SEO · Property Management (Booking, Airbnb) Web Content Management (Wordpress) · SEO · Property Management (Booking, Airbnb)

  • BarcelonaForRent Apartments
    • Barcelona y alrededores, España
    • Digital Project Manager & Online Marketing
      • 2011 - 2013

      Mediation between BFR and external web-dev team · Property management (Booking, Airbnb) · SEO-SEM Mediation between BFR and external web-dev team · Property management (Booking, Airbnb) · SEO-SEM

  • Presencia 2.0
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Online Marketing Consultant
      • 2010 - 2011

      SEO-SEM · Social Media SEO-SEM · Social Media

  • Hotel Caledonian Barcelona
    • Barcelona y alrededores, España
    • Online Marketing Specialist
      • 2010 - 2010

      SEO · Social Media · Customer loyalty SEO · Social Media · Customer loyalty

  • Allianz
    • Germany
    • Financial Services
    • 700 & Above Employee
    • Content Manager
      • 2009 - 2010

      New website content migration · Graphic and multimedia design New website content migration · Graphic and multimedia design

  • UPF Barcelona School of Management
    • Spain
    • Higher Education
    • 100 - 200 Employee
    • Digital Marketing Producer
      • 2007 - 2008

      Web management · Email Marketing · Microsites design (html and css) Web management · Email Marketing · Microsites design (html and css)

  • GTD
    • Spain
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Content Editor & Customer support
      • 2004 - 2007

      Web management (Joomla) · Newsletter · Customer support · French and English Web management (Joomla) · Newsletter · Customer support · French and English

Education

  • APMG-International AgilePM®
    AgilePM® Foundation Certificate
    2018 - 2019
  • IAB Spain
    Curso de Analítica Web
    2017 - 2017
  • Instituto Internacional de Marketing
    Curso Técnico Superior de Google Adwords
    2012 - 2012
  • Seeway
    Curso de SEO y Google Adwords
    2010 - 2010
  • UPF Barcelona School of Management
    Máster en Comunicación Empresarial - Especialidad en Tecnologías Digitales
    2007 - 2008
  • CREA Formación
    Curso de Diseño y Programación Web
    2007 - 2007
  • EMAV
    Curso Superior de Realización de Proyectos Audiovisuales y Multimedia
    2004 - 2004
  • Instituto Politécnico de Sarrià-IPSI
    CFGS de Imagen
    2001 - 2003
  • Lycée Français de Barcelone
    Bac L
    1984 - 1998

Community

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