Human Resources Manager

• Sep 2021 - Present

Aligning HR practice with business strategy to deliver commercially focused HR solutions that support the organisation and its employees. Deliver meaningful results by developing and implementing people management best practices. Aligning HR practice with business strategy to deliver commercially focused HR solutions that support the organisation and its employees. Deliver meaningful results by developing and implementing people management best practices.

Human Resources Advisor

• Feb 2020 - Sep 2021

Full responsibility for the smooth running of HR activities within AVI-SPL Ltd supporting 200 employees, whilst working closely with the external HR team to devise and support in the delivery of key business HR objectives and legal matters

OMS Business Support Manager

• Jun 2019 - Feb 2020

This was a key role to provide HR generalist services and support the wider OMS team.

Senior Manager, Onsite Managed Services - International

• Jan 2015 - May 2019

Head of AVI-SPL's Onsite Managed Services offerings to the International Market. We work in conjunction with AVI-SPL's Sales, Integration and Service divisions to give our existing and new international/global clients a seamless service for all their AV, VC and Unified Communication needs.Accountable for the day-to-day business activities of the department including financial reporting, service delivery management and HR. Due to the nature of the service provision, I have extensive knowledge and experience in many HR functions including people management, disciplinary proceedings, employment law (Particularly TUPE regulations) and recruitment.

Service Delivery Manager, Strategic Onsite Services

• Mar 2014 - Dec 2014

Launched and developed the SOS Department for AVI-SPL Ltd. Ensuring an excellent experience from our onsite technicians and back office support to all ourclients. Working with existing AVI-SPL clients to provide global/international support and expanding our service provision.

Outsource Contracts Manager

• Sep 2009 - Jul 2013

Accountable for the successful management of AVM’s Managed Outsource Contracts Department and the continuous development of services at our client sites. Working with some of AVM’s largest and most prestigious clients in a wide variety of different industry sectors, I had responsibility for maintaining, developing and leading customer relationships and the 60 strong on-site teams and back office resources. Liaising with other key personnel in the company, on-site teams and with the support of my immediate team, we are constantly engaged in service improvement and service expansion through excellent customer service across all our accounts.

Contracts Executive

• Sep 2007 - Sep 2009

In this role I was primarily responsible for the renewal processes for all of AVM’s Service Contracts. I was accountable for renewing contracts in a timely manner, contract renewal negotiation and assisted in new contract development and contract production. I worked closely with my manager at the time to devise the procedures around this area to ensure a smooth contract renewal process was adhered to. Also responsible for the reporting of statistical data, financial and renewal rates, to my manager for presentation back into the business.

eCommerce Adviser - Opportunity Wales Project

• Nov 2005 - Jun 2007

In this role I was delivering the Opportunity Wales Project to SME’s in Carmarthenshire. I would meet with local SME’s to analyse, identify and understand their needs to establish how eCommerce could be exploited to grow their businesses. I would produce reports and provide assistance and guidance to businesses adopting new technologies and techniques. In this role I was delivering the Opportunity Wales Project to SME’s in Carmarthenshire. I would meet with local SME’s to analyse, identify and understand their needs to establish how eCommerce could be exploited to grow their businesses. I would produce reports and provide assistance and guidance to businesses adopting new technologies and techniques.

Community Fundraising Coordinator

• Apr 2005 - Nov 2005

UK/Irish E-Network Coordinator

• Oct 2003 - Feb 2005

Support Assistant - Women's Enterprise Wales Project

• Jul 2002 - Oct 2003