Associate Web Development Instructor

• Apr 2023 - Present

Construction Worker

• May 2017 - Jan 2018

Completed job duties in accordance with safety guidelines ensuring productive and safe environment for myself and my team Installed siding in a detailed manner increasing customer satisfaction and retention, and reducing repair visits Interacted with clients in a professional manner ensuring they are up to date and satisfied with work and result Completed job duties in accordance with safety guidelines ensuring productive and safe environment for myself and my team Installed siding in a detailed manner increasing customer satisfaction and retention, and reducing repair visits Interacted with clients in a professional manner ensuring they are up to date and satisfied with work and result

Technical Support Specialist

• Oct 2014 - Oct 2015

Followed best practice when communicating with clients, resulting in higher resolution and satisfaction rates Mentored new hires which led to increased productivity earlier within the team Provided over the phone and website technical support, addressing and resolving the client’s technical issue to ensure maximum client productivity and reduce downtime Followed best practice when communicating with clients, resulting in higher resolution and satisfaction rates Mentored new hires which led to increased productivity earlier within the team Provided over the phone and website technical support, addressing and resolving the client’s technical issue to ensure maximum client productivity and reduce downtime