Senior Customer Solutions Manager

• Jul 2021 - Present

Project Manager

• Jul 2019 - Jul 2021

Incorta is the only Unified Data Analytics Platform powered by Direct Data Mapping. Purpose-built to help companies stay ahead of the accelerating rate, volume, and complexity of modern enterprise data, the platform delivers unmatched speed and visibility. Incorta is built with open standards and integrates with cloud-friendly tools and platforms, making it easy to consolidate data in the cloud and extract meaningful insights. By making any data source continuously available for analytics, the platform helps data engineers, data scientists, data analysts, and business leaders make more accurate, timely, and transparent decisions with faster access to richer data sets. Backed by GV (formerly Google Ventures), Kleiner Perkins, M12 (formerly Microsoft Ventures), Telstra Ventures, and Sorenson Capital, Incorta powers analytics for some of the most valuable brands in the world. What I do: - Manage projects simultaneously, as required - Create project plans and statements of work- Maintain project objectives and ensures scope is adhered to- Monitor production and quality to customer/stakeholder/sponsor standards- Identify and communicate project issues and risks- Report on project progress, offer viable solutions and opportunities as they arise- Liaison between engineering and customer when product issues arise- Manage delivery team and partner resources to make sure schedules are on track- Lead meetings and set expectations for project team- Track project budget and raise awareness as overruns occur- Identify upselling and cross-selling opportunities

Product Manager

• May 2018 - May 2019

Great products start from great teams. And what makes a great team is a culture, So I started with building a culture within the team based on the company's core values that will lead us towards our big objectives. Typical product manager's responsibilities are supposed to be focused on the product only, But Qurba is a small startup and I'm acting as a managing director beside my product-focused responsibilities. I'm responsible for hiring talents and potential stars through a hiring process that depends mainly on the candidate's cultural fit beside his/her technical competencies. We are working continuously on pushing the team's performance average score to higher level by measuring every productivity driver that can be measured and tracked. I analyze the scores and the root causes that impact these scores and I'm continuously coaching the team and providing a proper training to enhance each of their KPIs' scores monthly. I made simplified processes and policies and systematized the team's activities. I'm working closely with the business team and our UX designer to make our decisions data-driven based on user behavior and market research. I have enhanced the way we are getting requirements by making structured customer interviews covering different user segments. I'm managing our products' backlog and feature stories and letting our quality team to be involved in every product development phase either by doing static testing and validating the requirements and making flowcharts and use case diagrams to help the development team which in turn will decrease the rework percentage by decreasing bug rate by user story. We also starting automating our quality processes from API automation testing to UI automation testing in our Web and Mobile apps. I'm fond of data analytics. I started applying product analytics by using google analytics tool and customized tools built by our team.

Project Manager

• May 2017 - Oct 2018

Note: Badr was acquired by Incorta in December 2018. Key responsibilities:- Facilitate the definition of project missions, goals, tasks, and resource requirements, and completes projects by coordinating resources and timetables.- Acts as a champion for business process changes; act behind the scenes, and work cross functionally to craft solutions for business problems related or tangential to the project, and preserves assets by implementing disaster recovery and backup procedures and information security and control structures.- Identifies opportunities for business process improvements within project scope, and recommends strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.- Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.- Maintains quality service by establishing and enforcing organization standards, and determine the customer needs and develop plans for improving delivery. - Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies.- Measure project performance using appropriate tools and techniques, and create, maintain sufficient project documentation.- Maintains staff by recruiting, selecting, orienting, and training employees, and ensure resources availability and allocation.

Project Manager / Product Owner

• Nov 2016 - Apr 2017

My main responsibilities• Requirement Gathering:- Customer communication.- Business Model research.- Establish high-level requirements (i.e. Themes) and their priorities with customer approval. • Architecture and Analysis:- High level Architecture design.- Product Backlog management with customer approval.- User Story writing with the team.- Release planning with the team.- Create Wire-frames. • Development:- Maintain usability and good user experience with the designer.- Maintain the common User Interface behavior with the Senior PO.- User Stories documentation.- Team Support in terms of business logic and customer. • Test and Feedback:- Delivery to customer.- Check customer feedback and satisfaction. •General Role Responsibilities:- Stakeholder communication while keeping the Senior PO informed and copied.- Check team utilization and prepare utilization plan with the Senior PO.- Follow System Analysis Department standards.

Technical Team Lead

• Jun 2016 - Nov 2016

• Team Management:- Give employees the information, technology and reference material necessary to perform their jobs.- Help the team to manage their project plan.- Monitor and control plan execution and take necessary actions to meet the project constraints.- Technical lead for the team (Coding standards and readability, reduce legacy code, reduce code debts, ensure the availability of documented and up to date system architecture).- Ensure that team members time is used efficiently (Minimize idle time, prepare self-study and reading materials to fill the idle time gaps).- Maintain team productivity (Apply team building activities to keep the team in the performing phase).- Align team members with the projects and organization objectives.- Cultivate company values and culture.- Design a department/ team annual plan in alignment with the company objectives.- Manage tasks assignments and dependencies between the tasks.- Maintain team members motivation.- Authorized to provide recommendations on team members; disciplinary actions, rewarding, and performance evaluation.• Process Ownership:- Guide and coach the team on how to use Agile/Scrum practices and values to delight customers.- Assess the Scrum Maturity of the team and coaching the team to reach higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.- Remove impediments.- Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.- Facilitate discussion, decision making, and conflict resolution.- Assist with internal and external communication, improving transparency, and radiating information.- Provide all support to the team using a servant leadership style whenever possible, and leading by example.- Assure all members are well aligned and aware of the developers’ progress and aware of the correct reference person for each issue.

Web Project Manager / Product Owner

• Dec 2014 - Jun 2016

We are working with entrepreneurs and start-ups as freelance web developers team to implement their ideas. We provide them with technical trends and ideas to enhance their own products. We are working with entrepreneurs and start-ups as freelance web developers team to implement their ideas. We provide them with technical trends and ideas to enhance their own products.

Associate Project Manager

• Mar 2016 - May 2016

I perform different functions assigned by the project manager. These tasks involve sorting out various projects for a small or large business, conducting research, assisting team members during project development, recording minutes during meetings, scheduling and updating project data. I perform different functions assigned by the project manager. These tasks involve sorting out various projects for a small or large business, conducting research, assisting team members during project development, recording minutes during meetings, scheduling and updating project data.

Digital Project Manager

• Feb 2015 - Feb 2016

Software Engineer

• Aug 2014 - Feb 2016

Freelance Software Engineer

• Dec 2013 - Jan 2016

I am creating and participating in many web applications. I prefer working with start-up teams as there is always an opportunity to release new creative and innovative ideas as well as learning lot of things through the challenge of implementing these ideas. I am creating and participating in many web applications. I prefer working with start-up teams as there is always an opportunity to release new creative and innovative ideas as well as learning lot of things through the challenge of implementing these ideas.

Software Engineer

• May 2014 - Aug 2014

I am working with this great team to boost the development cycle after the obstacles they have faced in releasing their new service. I am gaining experience every day by working with them as we always go through technical challenges. We discuss the problem, we think about the possible solutions then we decide and begin to implement the most effective one.(update) We finished this project successfully and delivered a well structured web application to the company in August 2014. I am working with this great team to boost the development cycle after the obstacles they have faced in releasing their new service. I am gaining experience every day by working with them as we always go through technical challenges. We discuss the problem, we think about the possible solutions then we decide and begin to implement the most effective one.(update) We finished this project successfully and delivered a well structured web application to the company in August 2014.

Software Engineer

• Jun 2013 - Nov 2013

We focus on creating the broadest, real-time revenue generation software platform in the marketplace that delivers sales prospecting, lead generation and marketing automation capabilities. We focus on creating the broadest, real-time revenue generation software platform in the marketplace that delivers sales prospecting, lead generation and marketing automation capabilities.