Experience

Electronic Caregiver

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Implementation Specialist

  • Mar 2022 - Present

  • Enhanced client onboarding process to start client services with improved accuracy and 50% faster speed to market• Assisted in the migration of approximately 100 client accounts between old and new systems, throughout a 6-month period.• Trained and delegate team members to assist in project tasks• Produced organizational process flow maps that resulted in greater procedural efficiency and communication between departments• Facilitated interdepartmental communication that created additional revenue channels Show less

• Extraction & Enrollment Specialist

  • Jun 2021 - Mar 2022

  • Assisted with data extraction and system integration.• Top enrollment specialist, enrolling patients 2 to 1.• Assisted in business analysis and development with MAZ software.



Blue Bamboo Group

• Advertising Services

• Program Coordinator

  • Nov 2020 - Jun 2021

  • Customer support for patients in alcohol recovery. • Successfully managed and assign daily appointment calls throughout the team. • Customer support for patients in alcohol recovery. • Successfully managed and assign daily appointment calls throughout the team.



Savage

• United States
• Truck Transportation
• 500 - 600 Employee

• Training Assistant

  • Jan 2019 - Feb 2020

  • Partner with trainers and participants to provide logistical and technical support through learning courses• Connect with training participants to ensure a positive and meaningful experience• Create classroom training event environment to maximize learning, highlight culture and monitor event success• Direct logistics for all instructor-led courses delivered in-house and delivered remotely• The first point of contact for inquiries about online training and other organizational development programs• Identified and executed improvements in the overall training process• Process enrollments, track, update, and audit training records to ensure accurate and consistent training records• Filing, organizing and archiving training materials Show less

• Business Process Clerk

  • May 2018 - Jan 2019

  • Detailed documentation of team processes to be used in onboarding team members; 15+ Lucid Chart creations• Process improvement through observation and daily reflection emails to Core Services department managers • Collaboration with 7-8 operation field managers to improve payroll processing procedures• Payroll management for more than 200 team members by inputting time worked, other pay calculations, and validating correct pay



Utah Valley University

• United States
• Higher Education
• 700 & Above Employee

• Exam Processing Team Lead

  • Feb 2016 - May 2018

  • Facilitate employee development in the exam processing to run self-sufficiently; 3-4 employees quarterly• Guide staff through the problem-solving process with professors/instructors; multiple times daily• Revise and improve training procedures within the exam processing area; 10% increase in productivity• Oversee procedure manual; update 20 information cards & adding 25+ information cards to the continuous project• Design and implement solutions to departmental processes, impacting multiple teams; 5-8 weekly• Communicate highly sensitive information through in-person, phone, and email interaction daily• Maintain accuracy of information logs for mid and high-level management review and quarterly reporting Show less

• Front Desk/Exam Processing Assistant

  • Sep 2014 - Feb 2016

  • Guide professors through electronic maintenance of their exams in center software; in-person, phone and email• Assist outside clientele and organizations in the use of UVU Testing Center proctor services• Schedule exam appointments for students with disabilities and external community clientele• Data entry of incoming and existing student placement test scoring for greater university use



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Copy and Print Supervisor

  • 2008 - Aug 2014

  • Instruct employees in use of copiers, printers, finishing machinery and special-order items• Educate employees to empower customer use of self-serve copy machines• Lead three to four employees in department operation• Client communication tracking through Salesforce.com

• Customer Service Lead

  • 2007 - 2008

  • Educate cashiers in cash register use, customer service, store policy and procedure• Front-end management of store operation; Copy & Print Center assistance as needed• Accompany customers in locating and ordering products

• Inventory Associate

  • 2005 - 2007

  • Balancing high ticket and general merchandise • Ensuring all products were available for customers• Moving and setting merchandise to a specific plan

• General Associate - Price Auditor

  • 2003 - 2005

  • Assisting customers with merchandise purchase• Ensuring accuracy in prices shown• Assisting customers with copy, print and special order needs