Hanna Koiranen
Application Specialist at Nomentia- Claim this Profile
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English Professional working proficiency
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Swedish Limited working proficiency
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Italian Elementary proficiency
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Bio
Susanna Saviahde
Hanna has a strong combination of IT related Technical Knowledge and proven Customer Service and Marketing attitude. She is a hard working trusted specialist with a high motivation to her ongoing tasks. She is an easy and trusted colleague, always willing to help. As a person she is also very fun to work with - even in busy and hectic situations she makes people smile. She has long work experience from the multicultural virtual teams as well as local teams, customers and suppliers. Project type of work has been daily business to her at Nokia. Her prompt communication and presentation skills were often positively noticed. As a person she is caring, flexible and always so positive.
Atro Vuorilehmus
Hanna worked in a Device Access Services team, which I was privileged to lead for some time. She was very conscientious in all her duties within the team. She especially did great job in developer support area by providing solely software update service support and upkeep for global developer community. She also took active part within the team to enhance tools, processes and ways of working. I highly recommend Hanna to anyone, who would need a person you can trust to do her part and more in very fast changing and demanding customer environment. Or to anyone wanting to have an active, honest and great team player. I also believe she has all the right qualities to be a team lead.
Susanna Saviahde
Hanna has a strong combination of IT related Technical Knowledge and proven Customer Service and Marketing attitude. She is a hard working trusted specialist with a high motivation to her ongoing tasks. She is an easy and trusted colleague, always willing to help. As a person she is also very fun to work with - even in busy and hectic situations she makes people smile. She has long work experience from the multicultural virtual teams as well as local teams, customers and suppliers. Project type of work has been daily business to her at Nokia. Her prompt communication and presentation skills were often positively noticed. As a person she is caring, flexible and always so positive.
Atro Vuorilehmus
Hanna worked in a Device Access Services team, which I was privileged to lead for some time. She was very conscientious in all her duties within the team. She especially did great job in developer support area by providing solely software update service support and upkeep for global developer community. She also took active part within the team to enhance tools, processes and ways of working. I highly recommend Hanna to anyone, who would need a person you can trust to do her part and more in very fast changing and demanding customer environment. Or to anyone wanting to have an active, honest and great team player. I also believe she has all the right qualities to be a team lead.
Susanna Saviahde
Hanna has a strong combination of IT related Technical Knowledge and proven Customer Service and Marketing attitude. She is a hard working trusted specialist with a high motivation to her ongoing tasks. She is an easy and trusted colleague, always willing to help. As a person she is also very fun to work with - even in busy and hectic situations she makes people smile. She has long work experience from the multicultural virtual teams as well as local teams, customers and suppliers. Project type of work has been daily business to her at Nokia. Her prompt communication and presentation skills were often positively noticed. As a person she is caring, flexible and always so positive.
Atro Vuorilehmus
Hanna worked in a Device Access Services team, which I was privileged to lead for some time. She was very conscientious in all her duties within the team. She especially did great job in developer support area by providing solely software update service support and upkeep for global developer community. She also took active part within the team to enhance tools, processes and ways of working. I highly recommend Hanna to anyone, who would need a person you can trust to do her part and more in very fast changing and demanding customer environment. Or to anyone wanting to have an active, honest and great team player. I also believe she has all the right qualities to be a team lead.
Susanna Saviahde
Hanna has a strong combination of IT related Technical Knowledge and proven Customer Service and Marketing attitude. She is a hard working trusted specialist with a high motivation to her ongoing tasks. She is an easy and trusted colleague, always willing to help. As a person she is also very fun to work with - even in busy and hectic situations she makes people smile. She has long work experience from the multicultural virtual teams as well as local teams, customers and suppliers. Project type of work has been daily business to her at Nokia. Her prompt communication and presentation skills were often positively noticed. As a person she is caring, flexible and always so positive.
Atro Vuorilehmus
Hanna worked in a Device Access Services team, which I was privileged to lead for some time. She was very conscientious in all her duties within the team. She especially did great job in developer support area by providing solely software update service support and upkeep for global developer community. She also took active part within the team to enhance tools, processes and ways of working. I highly recommend Hanna to anyone, who would need a person you can trust to do her part and more in very fast changing and demanding customer environment. Or to anyone wanting to have an active, honest and great team player. I also believe she has all the right qualities to be a team lead.
Experience
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Nomentia
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Finland
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Financial Services
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100 - 200 Employee
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Application Specialist
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Feb 2023 - Present
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Customer Support Specialist
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Sep 2020 - Feb 2023
Nomentia, was born from the foundation of two leading cash management providers, Analyste and OpusCapita, who firmly believe in Nordic innovation and strong heritage of advanced financial processes. Nomentia is a Nordic powerhouse for global cash management. We believe in a world in which businesses can make the right decisions no matter how unpredictable the times are. Our SaaS-based platform offers solutions for cash forecasting and visibility, global payments with bank connectivity, reconciliation, in-house banking, guarantees, and FX dealing. We serve 2,300+ clients in over 100 countries processing more than 200 billion euros annually. Cash is king! Show less
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Customer Support Specialist
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Jan 2018 - Feb 2023
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Walki Group
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Finland
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Packaging & Containers
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200 - 300 Employee
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Master Data Expert
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Oct 2015 - Dec 2017
As a Master Data Expert I - maintained Walki's global Master Data (raw material, product, customer and supplier data). - supported Walki's different sites (in Europe/China) on master data and Movex/SAP (ERP) related questions. - participated Master Data processes, practices and tools development. - participated Master Data (quality) development projects. - cooperated with Finance and Supply Chain in their daily actions. Experience in ERP systems (Movex/SAP), process development, data management in manufacturing industry. Show less
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Device Access Services Specialist
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Apr 2012 - Dec 2014
As a Device Access Services Specialist I was part of the team which took care of global device loan services for mobile developers. My responsibilities and tasks: - Global device logistics services including handling of legal agreements and shipping documents, also helping with customs clearance related questions. - Global customer service and problem solving related to device software/hardware questions or device logistics activities. - Maintaining device software updating tools which mobile developers can use for updating their mobile devices (requires: good understanding of device software builds, variants and software releasing). - Maintaining Nokia Remote Device Access Service for mobile application developers, so that developers can test their applications without having the physical device. - Process and CRM development. Experience in mobile product creation processes and lifecycle, device software updating, proto device security policies, Salesforce CRM, Accept360, SharePoint, shipping practicalities (DHL Intraship). Show less
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Web Designer
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Jul 2010 - Apr 2012
As a Web Designer I was part of the team which took care of content creation and maintenance on developer.nokia.com. My responsibilities and tasks: - Maintaining web content on developer.nokia.com and nokia.com. - XHTML coding, CSS. - Graphics creation and video processing. - Providing web statistics. - Maintaining user database. - Answering website related questions and feedbacks (globally). - Creating functional specifications. - weekly support task meetings with subcontractors. Experience in XTHML/CSS, XML, Semantic Web, JavaScript, Adobe Dreamweaver/Photoshop/Flash/Premiere Elements, Vignette Web Content Management, web analytic tools, different web projects with subcontractors. Show less
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Elan IT Resource Oy
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Finland, Tampere
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Web Coordinator (Nokia Oyj)
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Oct 2006 - Jun 2010
Working with the same tasks mentioned in my role as a Web Designer (above) Working with the same tasks mentioned in my role as a Web Designer (above)
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ManpowerGroup
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United States
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Staffing and Recruiting
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700 & Above Employee
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Program Assistant (Nokia Oyj)
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May 2003 - Oct 2003
Before my maternity leave I worked as a Program Assistant in Nokia Mobile Phones. My responsibilities and tasks: - Handling travel expenses. - Arranging meetings, travels and team events. - Helping with budgeting (SAP). - Taking care of new employer’s common introduction and user rights to Nokia internal tools. - Maintaining resource allocation tool. - Updating intranet pages (Lotus Notes). Before my maternity leave I worked as a Program Assistant in Nokia Mobile Phones. My responsibilities and tasks: - Handling travel expenses. - Arranging meetings, travels and team events. - Helping with budgeting (SAP). - Taking care of new employer’s common introduction and user rights to Nokia internal tools. - Maintaining resource allocation tool. - Updating intranet pages (Lotus Notes).
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Oy Visual Systems Ltd
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Finland, Tampere
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Sitebuilder trainee, tester
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Apr 2002 - Mar 2003
When I graduated from Pirkanmaa polytechnic (B.B.A.) I worked as a Sitebuilder trainee and tester. My responsibilities and tasks: - User interface testing (e-learning environment). - HTML coding. - Maintaining project management tool. - Training customers in content management system usage. - Creating training material. Experience in content management system (Elevation Management System), XML/XSLT, SharePoint, Test Director. When I graduated from Pirkanmaa polytechnic (B.B.A.) I worked as a Sitebuilder trainee and tester. My responsibilities and tasks: - User interface testing (e-learning environment). - HTML coding. - Maintaining project management tool. - Training customers in content management system usage. - Creating training material. Experience in content management system (Elevation Management System), XML/XSLT, SharePoint, Test Director.
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Tieto
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Finland
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Information Technology & Services
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700 & Above Employee
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Customer support/Helpdesk person
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May 1999 - Mar 2002
As a Customer support (HelpDesk) person I was working for a big industrial company by doing the following tasks: - Personal computer (PC) and software installations. - Configuring PCs and software for users’ needs. - Daily server maintenance tasks. - Experience in customer service, service management system, PC and server environments, remote tools. As a Customer support (HelpDesk) person I was working for a big industrial company by doing the following tasks: - Personal computer (PC) and software installations. - Configuring PCs and software for users’ needs. - Daily server maintenance tasks. - Experience in customer service, service management system, PC and server environments, remote tools.
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Pirkanmaan Osuuskauppa
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Finland, Kangasala
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Pay Desk person
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Jul 1998 - Apr 1999
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Avant Tecno Oy
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Finland, Ylöjärvi
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Office Assistant
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Jan 1998 - Jul 1998
Tasks: - Shipping documents creation. - Telephone switchboard. - Accounts payable. - Helping with payroll tasks. Tasks: - Shipping documents creation. - Telephone switchboard. - Accounts payable. - Helping with payroll tasks.
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Education
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2012 - 2014
Tampere University of Applied Sciences
Master of Business Administration (M.B.A.), Degree Programme in Information System Knowledge -
2000 - 2002
Pirkanmaan polytechnic
Bachelor of Business Administration (B.B.A.), Commercial Media Communication -
1997 - 1999
Valkeakoski Business College
Vocational Qualification, Information Technology -
1995 - 1997
Valkeakoski Business College
Vocational Qualification, Business Administration
Community
