Director of Sales and Marketing

• May 2023 - Present

Sales Manager

• May 2022 - Apr 2023

• Driven Sales Leader in hotel with proven success by exceeding quota in 2022 by over 77% in Sales Production.• Recognized as one of Auro Hotels top Elite Performers, earning Platinum level tier for the President Circle award for 2022.• Executive Meeting Manager for highly in-demand Corporate, Association, and religious markets ranging from 5-1,000 attendees as well as contracting and managing room blocks for groups with 10-35 rooms.• Strives to prepare compelling proposals and effectively negotiate contracts and budget estimates for groups, averaging over 60 contracts and events per month.• Proven success in role by exceeding the corporate quota each month by over 100%, averaging 140% + in Sales Production for the first 6 months in position.• Responds attentively to numerous leads per day using various direct and virtual methods while remaining highly visible and responsive to in-house clients and walk-in sales inquiries with a quick response turnaround.• Effectively utilizes the Sales Tracking System to manage sales activities, leads, and accounts.• Driven to optimize success in all areas of hotel by communicating event details with the internal operations team to increase productivity, minimizing labor and costs while still providing the best possible service to guests. Dedicated team player in each department and quick to serve in any areas that need assistance.• Develops key stakeholder relationships with valued clients. Dedicated to growing these relationships through exceptional service and partnerships. Promotes events and businesses in the local community and maintains close relations with partner organizations including CVB, and the Chamber of Commerce by attending local networking events.• Keeps a strong pulse on the local market for opportunities from economic development, new demand generators, and new corporate clients by understanding the competitive landscape and leveraging competitive intelligence resources. Show less

Event Planning Manager

• May 2021 - Apr 2023

Event Planner responsible for the highly profitable Corporate, Association, and Social events group market. Manages Client room blocks, events, and meetings including 327 guest rooms, and 38,000 square feet of event space- the largest hotel meeting space and group hotel in Greenville, South Carolina.Coordinates all event details, logistics, and communication for the market of corporate conventions, trade shows, business meetings, social events, association groups, dance conventions, entertainment companies, and more.Prepares all event documentation and distributes it to all hotel departments, and clients to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of hotel events.Recognize opportunities to maximize revenue opportunities by offering enhancements to create outstanding events for attendees and guests.Provides first-class customer service with every interaction with guests, clients, and attendees at the Hyatt Greenville feel welcomed and well taken care of. Show less

Customer Visit and Experience Coordinator

• Jun 2019 - May 2021

● Presented the image of a $12 billion global company to Customers visiting Medline Industries Corporate headquarters or virtually via zoom. ● Provided memorable and professional hospitality by creating engaging and impactful meeting agendas, booking personalized travel arrangements, serving delicious local specialty meals, and leading tours of our 500,000 sq ft. office and showrooms. ● Cultivated relationships with Executive Leadership, Sales, and 23 Product Divisions to ensure Customer Visit and event objectives are surpassed. ● Organized assigned corporate and off-site roundtable meetings, learning camps, laboratory events, and advisory boards in all aspects of registration and communication for all attending Customers, Medline Sales Representatives, and Executive Leadership. ● Oversaw all creative elements including décor, ambiance, invitations, registration website, marketing materials, and communication to attendees and employees to fit the strategy and objectives of the event or meeting. ● Managed the meeting and event operational details including hotel contracts, BEOs, purchase orders, AV elements, restaurants, and transportation contracts to uphold the quality and distinction of the Medline brand standards. ● During Covid, provided support and organizational assistance for various cross-functional collaboration teams in Marketing by communicating the objectives, deliverables, and deadlines for simultaneous projects with a quick turnaround. Show less

Program Manager

• Apr 2018 - Jun 2019

• Functioned as the Client Relationship Manager managing domestic and international operations of multiple travel programs simultaneously for groups up to 500. • Sourced, negotiated and contracted hotels, cruise lines, ground transportation, restaurants, entertainment venues, tours and activities while ensuring purchase orders, BEOs, and Concessions were adhered to. • Operated alongside graphic designers from creation to completion to produce promotional materials including incentive emails, brochures, registration e-packets, personalized web portal and travel kit packages to drive interest and anticipation for the program.• Managed the Program Coordinator, Air department and Creative team in daily workload, communicating the details from the Client to the team in ensuring every aspect of communication regarding travel arrangements and the event was fully arranged and communicated for each traveling participant. Show less

Program Coordinator

• Aug 2016 - Apr 2018

• Acted as liaison with Program Managers and Operations Manager on all client and travel participant services in the execution of travel incentive trips.• Managed registration information and imputed thousands of participant travel details into the Microsoft Access based system.• Coordinated with all travel participants on assigned travel programs regarding registration and travel information while exceeding outstanding customer service to maintain customer satisfaction.• Prepare and mail all assigned program's travel materials, including trip information, destination information, flight information, name badges, luggage tags, and travel staff supplies prior to travel. • Sourced and purchased promotional items such as branded tote bags, hats, t-shirts and destination themed gifts. • Monitored inventory of supplies for the entire Chicago-based headquarters.• Traveled with the client and customer as a director on the incentive trip to manage the daily program logistics.• Assisted in the planning and operation of a million dollar sales meeting and tradeshow in Las Vegas with over 200 vendors and 1,000 retailers for Sunoco Petroleum. Show less

Event Planning Assistant

• Mar 2016 - Jun 2016

•Assisted in the planning, execution, and delivery of corporate, social, and wedding events . •Performed cross-functional tasks and assisted in the catering department as a valuable member of the team •Presented exceptional interpersonal skills to quickly resolve customer issues and ensure optimal hospitality •Aided in the full professional planning and execution of various events including rental facility management •Coordinated with external vendors for deliveries and answered questions about the venue •Provided exceptional regard to detail in perfecting the decoration and visual aspects of full service event Show less

Management Trainee, Management Assistant

• Aug 2015 - Feb 2016

•Successfully trained new employees on administrative, callbacks, and accounts payable duties•Promoted within 3 months to supervise rentals for largest body shop, which has an average fleet of 30 cars; Exceeded standards of 40% of sales on insurance rentals•Assisted in personally managing the satellite location of 65 cars and grew the fleet 15%•Established relationships with local body shops, dealerships, and businesses to generate accounts and increase rental business by 12% from prior year to date•Second highest grossing retail branch in the state, January 2016 Show less

Intern

• May 2015 - Aug 2015

•Managed day-to-day operations with a fleet of over 150 cars to ensure positive growth in profitability, sales, fleet growth, customer service satisfaction, and retention•Consistent Intern contest leader in sales and skills out of the region; Top 5•Responsible for administrative obligations: making deposits, concise and detailed recordkeeping, taking reservations and qualifying customers for insurance eligibility•Successfully communicated between body shops and insurance companies to ensure payments were received, while achieving complete customer satisfaction of above 80% on a monthly scale Show less

Front Desk, Event Coordinator, Customer Service Specialist

• Aug 2014 - Feb 2015

•Plan, budget, organize and conduct all aspects of an event with an average of 65 guests •Front desk duties - settling invoices, assisting the customers needs, file, organize and keep records of each sale and customer files with vacationing or corporate clients in 13 room lodge •Maintained company website and integrated social media accounts •Meet with clients and project budget for event, discover details and execute event according to their specifications •Plan, budget, organize and conduct all aspects of an event with an average of 65 guests •Front desk duties - settling invoices, assisting the customers needs, file, organize and keep records of each sale and customer files with vacationing or corporate clients in 13 room lodge •Maintained company website and integrated social media accounts •Meet with clients and project budget for event, discover details and execute event according to their specifications

Management; Customer Sales Lead

• Nov 2012 - Aug 2013

•Managed the operational execution to drive profitable top-line sales growth on a quarterly and semester basis of the highest district in the region of an average of $15,000 daily revenue •Projected daily sales goals, directed and maintained employee standards and presented a daily earning data analysis to the General Manager •Registered 65% of all customers to apply for rewards program •Professional customer service as well as respond to inquiries and complaints •Reviewed inventory and sales records to prepare reports for management and budget departments Show less

Lifeguard Supervisor

• May 2010 - Aug 2013

•Supervised, trained and evaluated 300 team members assigned to daily operational area •Provided first class customer service to over 13,000 guests daily •Maintained regulation of the operation of pools and over 17 water attractions •Display knowledge and awareness of emergency procedures for guest or weather related events •Supervised, trained and evaluated 300 team members assigned to daily operational area •Provided first class customer service to over 13,000 guests daily •Maintained regulation of the operation of pools and over 17 water attractions •Display knowledge and awareness of emergency procedures for guest or weather related events