Senior Enterprise Advertising Specialist

• Nov 2022 - Present

Enterprise Advertising Specialist

• Oct 2021 - Present

Advertising Specialist

• Jun 2021 - Oct 2021

PPC Intern

• May 2021 - May 2021

Quality Assurance Coordinator

• Aug 2019 - Jun 2021

•Evaluate 200+ complaints received by insurance carriers from clients. Settle disputes, assign training and counseling opportunities to sales agents, and improve client retention and fulfillment•Analyze and track data for 1,500+ write-ups issued by insurance compliance analysts to sales agents. Establish validity of write-ups and protect carrier relationships•Train compliance analysts and sales agents on quality assurance•Inspect call flow process design used by sales agents to complete Medicare enrollments with clients to identify best practices and create a more succinct and comprehensible call flow•Complete yearly compliance audits according to carrier requirements•Assist in onboarding insurance carriers by incorporating new policies and procedures into existing internal practices

Sales Compliance Analyst

• Feb 2018 - Aug 2019

•Actively listened to and graded 45-60 Medicare insurance calls each week to ensure sales agents met requirements and expectations•Delivered 9-12 call flow scores to sales coaches every day to support agents with timely feedback on their individual sales process•Issued write-ups for the quality assurance coordinator to complete reviews

Sales Agent

• Jul 2017 - Feb 2018