Experience

Astound Business Solutions

• United States
• Telecommunications
• 1 - 100 Employee

• Project Manager/Implementation Department Manager

  • May 2019 - Present

  Manage a project portfolio of up to 35 concurrent projects, consistently delivering projects on time and within scope while maintaining a project success rate. Effectively lead a dynamic cross-functional team of 5 members in orchestrating the seamless deployment of fiber internet and hosted voice phone systems, ensuring a superior customer experience through enhanced connectivity and communication solutions. Collaborate with stakeholders to define project scope, objectives, and success criteria, resulting in enhanced project alignment with business goals. Dedicated to ongoing problem-solving efforts, I proactively implemented new cross-departmental functionalities to optimize and streamline processes Guide a cohesive team throughout an acquisition, skillfully integrating processes and systems to ensure smooth operations while minimizing disruptions to the business Lead change management efforts, ensuring smooth adoption of new technologies and processes, resulting in a 95% employee satisfaction rate. Engaging as a Subject Matter Expert (SME) in the implementation of the Smartsheets program, actively driving its effective adoption and maximizing organizational benefits. Show less



EARTH SYSTEMS

• United States
• Construction
• 1 - 100 Employee

• Information Technology Manager

  • Jan 2017 - Feb 2019

  Managed the upgrade of the company's infrastructure, resulting in a 40% improvement in system reliability and a 20% reduction in downtime. Led the implementation of a cloud migration project, overseeing a team of outside vendors and achieving seamless transition for 15 applications, resulting in a 30% reduction in infrastructure costs. Implemented a robust risk management process, identifying potential project risks and mitigating them effectively, leading to a 90% reduction in project-related escalations. Led the development and deployment of an IT governance framework, improving project prioritization and resource allocation across the organization. Successfully managed vendor relationships, negotiating contracts and monitoring vendor performance to ensure timely and high-quality deliverables. Skillfully negotiated contracts with external vendors, resulting in significant cost savings for the company while ensuring the continued delivery of high-quality solutions Show less



Earth Systems Services

• San Luis Obispo, California Area

• IT Systems Specialist

  • Sep 2008 - Jan 2017

  Conducted ongoing system and network monitoring, ensuring stable and secure operation of resources. Defined strategies, processes, and policies to maintain system stability and safety. Analyzed and managed the implementation of new technologies for PCs, network software, help desk solutions, remote software solutions, and virus protection deployment and updating. Coordinated problem-solving efforts between offices, focusing on troubleshooting and process effectiveness. Provided escalated support for computers, printers, and cell phones. Delivered instant problem solutions and maintained a strong commitment to completing tasks accurately within demanding workloads. Managed and provided training on various products including Microsoft Office Suite, LANDesk Management Suite, Office 365 (including SharePoint), and overall technology usage. Show less



West Coast Painting

• I.T. Systems Administrator

  • Feb 2004 - Jan 2008

  Managed Windows Server 2003 network, including user setup, access rights, software installations, and printer configurations. Administered network printers, terminal servers, Windows XP & Vista workstations, Exchange Server, and backup software. Demonstrated strong administrative knowledge in Sonicwall, Microsoft Business Solutions, wireless technology, MS Office suite, Publisher, AS/400, MS Project, Visio, Quickbooks, and internet applications. Installed, modified, and performed repairs on personal computers, offering technical assistance and training to employees. Analyzed and managed the implementation of new technology, including PC setups, network software, help desk solutions, remote software, and virus protection deployment and updates. Supported Hand-Held computers and SD cards, ensuring smooth operations. Show less



CA Rasmussen

• Network Administrator

  • 1999 - 2004