Jisra (Israa Jamal)
Product Manager at Solvait- Claim this Profile
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Arabic Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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Youth Leadership Forum
AIESECJun, 2012- Nov, 2024 -
Career Development Seminar (CDS)
AIESECApr, 2012- Nov, 2024 -
Ana Usharek (NDI)
National Democratic Institute for International Affairs (NDI)Jan, 2011- Nov, 2024
Experience
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Solvait
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Saudi Arabia
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IT Services and IT Consulting
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1 - 100 Employee
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Product Manager
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Oct 2022 - Present
- Responsible for maximizing the ROI of Solvait clients in Saudi Arabia with our Solvait HCM products and services and sharing with the Sales team to consequently increase the acquisition rate. - Direct communication with customers via e‐mail and telephone to introduce Solvait HCM solutions and services. - Conduct a needs analysis and determine prospects and how it will speak to the clients who wants to change their ERP to dynamics 365, or with the clients who wants to keep their ERP system as it is and only wants our HCM solutions because it’s easily integrated to any system. - Identify areas in the market where the company can develop new business. - Work with the inside and direct sales account managers to develop and grow the sales pipeline to consistently meet quarterly revenue goals. - Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate, and documents are attached. - Record all sales activity in CRM - Maintain accurate records of all sales and prospecting activities.
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Operation Team Leader
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Jul 2019 - Nov 2021
- I managed a diverse workforce in Discover Jordan Tours to ensure efficient day-to-day operations.- I implemented effective processes and programs, to ensure helpful services for customers.- I ensured my team performed tasks in harmony and with respect for each other.- I solved day to day challenges that could affect production or service delivery to customers.- I organised the workflow between my team, the drivers and the various tour guides, making every task clear and simple to avoid mistakes, and to meet customers specific expectations.- Last but not least, I designed and implemented a fully online cloud based system to manage all operations and activities.
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Freelance Social Media Specialist
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Jul 2019 - Aug 2020
Responsible for planning, implementing, and monitoring the company's Social Media strategy in order to increase brand awareness, improve marketing efforts and increase sales. Ask me for more info. Responsible for planning, implementing, and monitoring the company's Social Media strategy in order to increase brand awareness, improve marketing efforts and increase sales. Ask me for more info.
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Social Media Officer
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Aug 2018 - Jan 2019
- Create Social Media Channels belonging to different clients and brands from multiple backgrounds. ( From Gaming Centers to restaurants).- Moderate and respond to customers, and create shareable videos and posts.- Create social media campaigns to grow the site's audience and gather data and analysis.- Create methods for finding and saving online customer reviews.- Develop monthly reports on emerging social media trends that will be submitted to the management and executive teams.
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MagicMedia-Jordan
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Jordan
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Photography
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1 - 100 Employee
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Communication & Sales Officer
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Feb 2018 - Jun 2018
- Communicate with leads and customers via email.- Schedule and follow through on calls with leads and current customers.- Facilitate cold and warm calls to prospective leads.- Answer all lead and customer questions accurately.- Perform cost-benefit analysis for prospective customers.- Promote specific services as directed by upper management.- Inform leads and customers of current promotions and discounts.- Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review.- Self-improve continuously by way of experience and manager feedback.
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Procurement Officer
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Oct 2017 - Feb 2018
- I took a training with Tactical Power (a company that provides the Jordanian governments’ departments, defense departments, the armed forces, and also the local vendors with high quality and competitively priced products of weapons, ammunition, or any other types of equipment.)- Learned how to prepare offers and how to contact the suppliers who have the product we're looking for.- Learned how to prepare POs, invoices, Packing List and dealing with shipping documents. - I took a training with Tactical Power (a company that provides the Jordanian governments’ departments, defense departments, the armed forces, and also the local vendors with high quality and competitively priced products of weapons, ammunition, or any other types of equipment.)- Learned how to prepare offers and how to contact the suppliers who have the product we're looking for.- Learned how to prepare POs, invoices, Packing List and dealing with shipping documents.
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Freelance Customer Service
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May 2017 - Aug 2017
- Providing information by collecting, analyzing, and summarizing data and trends.- Type in the collected data in social media.- Dealing directly with customers either by social media or by telephone. - Responding to customer inquiries, and complaints.- Providing pricing and delivery information. - Providing information by collecting, analyzing, and summarizing data and trends.- Type in the collected data in social media.- Dealing directly with customers either by social media or by telephone. - Responding to customer inquiries, and complaints.- Providing pricing and delivery information.
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Freelance Writer
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Brazil
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Advertising Services
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100 - 200 Employee
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Freelance Writer
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Oct 2016 - May 2017
- Gathering the information based on what the project is about.- Staying updated on grammar and project related aspects, editing, checking for conceptual or grammatical errors in drafts.- Adhering to deadlines. - Gathering the information based on what the project is about.- Staying updated on grammar and project related aspects, editing, checking for conceptual or grammatical errors in drafts.- Adhering to deadlines.
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Research Assistant
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Feb 2014 - May 2014
- Understanding people issues that are prompting the research request.- How to deal with different kinds of people by working closely with them to ensure all their research aims are met. - Understanding people issues that are prompting the research request.- How to deal with different kinds of people by working closely with them to ensure all their research aims are met.
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Education
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2010 - 2014
Yarmouk University
Bachelor's degree, English Language and Literature with a Minor in Business Administration
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