Manager, Training and E-Learning Programs

• Feb 2022 - Present

Technical Trainer

• Jun 2017 - Feb 2022

-Conduct technical training programs online and in-person learning for iCONECT administrators, project managers and users-Develop and design e-learning content for iCONECT curriculum -Manage and coordinate all functions for iCONECT's learning management system-Facilitate educational webinars on the software to promote Continuous Online iCONECT Learning (COIL) for Certified Administrators-Assess training needs and certification requirements for clients.-Provide regular communications to clients and internally related to training-Capture student feedback and relay feature changes to Director of Training and Technical Services-Assist Quality Assurance team with software testing Show less

Coach Trainer - Process and Project Delivery

• Jun 2015 - Jun 2017

-Provide systematic training, documentation and e-learning to Ontario and Quebec technicians on process improvement -Coach associates on process mapping (Visio) and programming -Interface with senior leaders, managers and technicians to streamline field best practices to execute consistency and efficiency province wide -Establish governance to manage project needs and deadlines -Interface with IT to establish metrics for reporting -Execute analysis on project data and communicate results to regional managers for weekly calls. Show less

Operations Performance Team Associate

• Sep 2013 - Jun 2015

-Coordinate and manage Ontario business/data technicians for all sale requested site visits, -Streamline and develop the site visit process for the field, provide support for managers, technicians and all other involved parties-Develop, document, and train on various processes for Ontario and Quebec Field Services/Network Planning and Provisioning departments. -Analyze and validate data using SAP functions to provide weekly reports to Directors and management for financial review

Network Planning and Provisioning Associate-Admin Support

• May 2011 - Sep 2013

-Assist the Engineering Financial team with requests to validate, gather, analyze and maintain integrity of data using tools such as Network X, SAP, Assure and Microsoft Office.-Develop detailed job aid documentation for various projects as reference for employees -Provide support to the Corporate Affairs Manager for Community Campaigns. Create and encourage effective communication to employees throughout the programs, attending calls as well as evaluating, organizing and documenting statistics produced from the programs to present to committee members Show less