Director of Product Management

• Dec 2016 - Present

Developed and executed the cloud portfolio strategy, including technologies like predictive analytics, conversational speech, workforce optimization and omni-channel enablement. Developed and executed the cloud portfolio strategy, including technologies like predictive analytics, conversational speech, workforce optimization and omni-channel enablement.

Director of Product Management

• Dec 2015 - Oct 2016

- Served as individual contributor and leader of a team of 15, including Product Managers, Business Analysts and Systems Analysts. - Responsible for eliciting and prioritizing stories, developing roadmaps, shepherding agile rituals, producing technical artifacts, automating testing and managing releases. - Developed innovative portfolio strategy focused on accomplishing three key business goals: enhancing customer acquisition capabilities, reducing end user churn and monetizing Bridgevine’s expansive data lake.

Senior Director of Product Management

• Jan 2013 - Dec 2015

- Developed and launched several new products and capabilities designed to expand the reach of PGi’s core teleconferencing platform, including e-commerce, self-service and integration with third-party collaboration tools. - Leveraged PGi’s distinctive competencies and market analysis to develop a strong partner integrations strategy. - Grew integrations opportunities from under 10% to over 60% of the company’s sales pipeline. - Developed and launched several new products and capabilities designed to expand the reach of PGi’s core teleconferencing platform, including e-commerce, self-service and integration with third-party collaboration tools. - Leveraged PGi’s distinctive competencies and market analysis to develop a strong partner integrations strategy. - Grew integrations opportunities from under 10% to over 60% of the company’s sales pipeline.

Senior Product Manager (Contract)

• Jul 2012 - Dec 2012

- Served as the Scrum Product Owner on an enterprise SaaS/PaaS project. - Developed business requirements and designs for a flexible, enterprise-oriented social media communication toolkit. - Designed API, SDK and applications for integrating social media functionality like blogs, wikis, voting and tagging into enterprise software solutions. - Managed 3 teams of developers working on different platforms and products. - Led partner implementation efforts to integrate our tools into existing products, services and offerings, including client-server systems, websites, web 2.0 applications, iOS and Android native clients. - Led cross-functional alignment effort using the Pragmatic Marketing framework in order to increase organizational efficiency. Facilitated engagement across marketing, sales, account management, engineering, professional services, support and accounting. - Conducted client-facing requirements gathering, UAT sessions, training, market analysis, and win-loss analysis.

Product Manager (Contract)

• Mar 2012 - Jul 2012

- Served as the Scrum Product Owner on an agile development project, developing business requirements and designs for a cutting-edge vendor fulfillment application. - Designed a service-oriented architecture (SOA) that would deliver scalability, cross-platform accessibility and the management capability of an effective SaaS product. - Managed up to four concurrent Scrum teams working on a B2B commerce facilitation platform that could service the extremely high volume needs of the real estate foreclosure market. Teams included developers, quality assurance, business analysts and process analysts. - Developed prototypes and UI for the web, tablet and handheld applications. - Developed roadmap and release plans through the next 4 quarterly releases by consolidating an analyzing market analysis, competitive analysis, customer feedback, sales process feedback and executive input. - Work products included project timelines, release plans, feature stories/requirements, prototypes, wireframes, UML diagrams and models. - Technologies used include J2EE, Javascript, MySQL, Amazon Cloud Services, Atlassian Jira/Confluence, Axure, Visio.

Technical Product Manager / Sr. Business Analyst

• Apr 2010 - Mar 2012

- Developed vision, roadmap and managed the development of a service-oriented architecture (SOA) for delivering software to 30,000 concurrent users using many different applications, devices and platforms. - Led cross-functional team in certification effort of new integrated ambulatory EHR/PM solution. - Architected and defined requirements for several aspects of the SaaS model, including security, platform management, iOS and Android native clients and several third-party integrations. - Developed work products including wireframes, hi-fi renderings, workflows, UML diagrams (architecture, class, behavior, etc.), and agile user stories. - Worked with stakeholders from the executive team to salespeople in order to develop a strong product backlog based on the vision and release schedules. - Helped train a team of Business Analysts and clinicians on agile tools and methodologies, including Scrum and Kanban.

Business Analyst (Product Manager)

• Aug 2009 - Apr 2010

- Managed several concurrent development and implementation projects, including contract scope, requirement definition, solution architecture, integration architecture and software development. - Managed enterprise healthcare technology implementations from product selection through customization and maintenance. - Specialty technologies include electronic health records (EHR/EMR), PACS/RIS/DICOM, HL7 and HIE/HIN/RHIO. - Managed several concurrent development and implementation projects, including contract scope, requirement definition, solution architecture, integration architecture and software development. - Managed enterprise healthcare technology implementations from product selection through customization and maintenance. - Specialty technologies include electronic health records (EHR/EMR), PACS/RIS/DICOM, HL7 and HIE/HIN/RHIO.

Technical Director/Product Manager

• Sep 2003 - Aug 2009

Functioned as Product Manager, Development Manager, Support Manager and Sales Engineer for a serial entrepreneur. Solutions included physical security, secure online backup and technology services and consulting. Functioned as Product Manager, Development Manager, Support Manager and Sales Engineer for a serial entrepreneur. Solutions included physical security, secure online backup and technology services and consulting.

Operations Manager

• Mar 2005 - Nov 2007

I.T. service and support company focusing on the small-to-medium-sized businesses primarily in the Atlanta area. Specialties include online data backup, system health monitoring and infrastructure risk analysis. I.T. service and support company focusing on the small-to-medium-sized businesses primarily in the Atlanta area. Specialties include online data backup, system health monitoring and infrastructure risk analysis.

QA Engineer

• May 2000 - Sep 2003

Helpdesk Team Lead

• May 1997 - Apr 2000