Experience

Jessie Trice Community Health Center, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director Of Information Technology

  • Jan 2022 - Present



Health Choice Network

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Director Of Information Technology

  • Dec 2021 - Present



OneSpaWorld

• United States
• Wellness and Fitness Services
• 400 - 500 Employee

• IT Manager - Project Manager (Deployment)

  • Jul 2021 - Dec 2021



Wild Fork

• United States
• Retail
• 100 - 200 Employee

• Senior IT Infrastructure Architect

  • Mar 2018 - Mar 2021



CareerSource South Florida

• United States
• Government Administration
• 100 - 200 Employee

• Network Manager

  • Jun 2014 - Mar 2018

  Manage and maintain technology strategies by managing staff in an environment of over 2400 users and nodes throughout Miami-Dade, Key Largo and Key West, research and implement technological strategic solutions. Highlights include: • Supervise subordinate technical employees engaged in the installation and configuration of local-area-networks and components, troubleshooting activities, and end-user support. • Conduct feasibility study and cost benefit analysis in order to recommend techniques for optimization of network performance; key player in determining budgetary and contract. • Utilize project management tools and techniques to schedule and track acquisition and installation of hardware. • Recognized for successfully contributing to the disaster recovery and business continuity planning, documentation, testing and execution. • Proposed and redesigned a complete enterprise data backup strategy through NAS, SAN and Tape backup. • Handle implementation, and management of local-area-networks (LANs), Wide area network (WAN), and mission-critical applications, and servers for County facilities. • Define system objectives and prepare directives on operating standards and authorized procedures for data handling and control. • Determine and manage data security and emergency procedures; ensure the day to day operation and integrity of the network. • Develop benchmarks to determine most appropriate equipment to purchase, and increase productivity. • Played a key role in the successful migration from Exchange server 2003 to 2013. • Led the successful migration to Voice over Internet Protocol (VoIP) by staying below budget.



South Beach Group Hotels

• United States
• Hospitality
• 100 - 200 Employee

• IT Director

  • Sep 2010 - Feb 2014

  Manage a team of IT professionals, redesign the complete network infrastructure for both employees and hotel guests by using the latest technology through research and recommendations for the multi million dollar business. Highlights include: • Prioritized issues and projects based on critical factors affecting the overall operation of the business. • Preserved company assets by implementing comprehensive disaster recovery, business continuity, information security, and backup procedures. • Conducted all technology research aligned with company goals. • Applied incentives, performed employee development. Took disciplinary as necessary by following company ethics and guidelines. • Responsible PCI compliance; addressed potential risks. • Took on challenge to redesign the enterprise directory services of over 500 users. • Maintained documentation of policies and procedures, network topology using sophisticated diagraming tools. • Drove cost down by over $100,000 during first year of employment • Streamlined the information technology processes, created new leadership positions, brought in interns for possible opportunities. • Conducted regular weekly meetings to address team performance and project updates. • Implemented new network architecture and security. Participated in architectural discussions and offered guidance for short-term, and long-term goals. • Researched and maintained vendor relationships while projecting future growth. • Planned and executed a well over a quarter of a million dollar project to redesign the enterprise wireless system resulting in 99.9% coverage, which improved customer ratings. • Implemented system providing real-time visual representation call center activity and performance; gathered agent call logs for review and process improvement, maximized customer service and reduced call waiting and hold time. • Successfully proposed and completely redesigned the IT Infrastructure, and the implementation of new POS systems.



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• Hospitals and Health Care
• 1 - 100 Employee

• Network Support Specialist

  • Nov 2004 - Sep 2010

  Handled a multi segment Server/Client environment with nearly 350 users to facilitate the secure and successful transfer of sensitive data to and from our clients for medical billing purposes (i.e ftp, dial-up, vpn). Highlights: Responsible for installing, maintaining and upgrading servers, 2000, 2003, 2008. • Handled firewalls, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users. • Maintained confidentiality with regard to the information being processed, stored, or accessed on our network. • Developed and conducted various trainings and instructions for system users on operating systems and applications; assist users in maximizing use of networks and computing systems. • Implemented and administered various servers such as: BlackBerry Enterprise Server, Lotus Domino, Enterprise Fax Server, Document Imaging Server, DNS, and DHCP, VMware ESX with multiple virtual machines and servers. • Administered group policies to users and computers using Active Directory on servers 2003, 2008. • Interacted with vendors, outsourcers, and contractors to allow secure access and data transmission using various methods, such as ftp, dial-up, encrypted email, and VPN tunnels. • Monitored servers and software performance to ensure high availability and operations. Servers include: Email, Fax, Syslog, AS400, Blackberry. • Participated in the successful implementation of our datacenter to ensure the security and the centralization of our systems. • Implemented, configured and administered a complete inventory system to help manage IT assets. • Acquired, configured and administered our company’s enterprise fax solution. • Participated in the implementation of a new backup replication system. Moving from tape to scheduled synchronization using eVault Director Control and Central Control Software. • Traveled as needed for Office move and/or implementation, and to train other junior system administrators, and newly hired IT staff.