Business Analyst - Cybersecurity

• Nov 2022 - Present

Business Analyst

• Feb 2022 - Nov 2022

Handling of Agile/Scrum and other software development lifecycle ceremonies. Conducting of analysis and propose solutions to aid and guide the development and expansion of our solutions. Working on feature requirements into high quality user stories with unambiguous acceptance criteria including any other relevant supporting information. Assisting software engineers in the Custom Solutions team in designing, reviewing and delivering outcomes. Working closely with the team to clearly define and prioritise the backlog Articulating potential enhancements to RightCrowd solutions for consideration with the Product Owner. Conducting gap analysis and provide alternative options and solutions Documenting requirements and business rule definition in conjunction with relevant subject matter experts. Demonstrating ownership of the creation, input and review of project documentation including technical and end user guides. Show less

Product Manager and Business Development

• Apr 2020 - Jan 2022

Market products especially newly launched products with Internal teams. Know customer needs through research, order history/data. Assess competition by comparing products. Create monthly product marketing communications objectives especially focusing on monthly promos. Developing a growth strategy focused both on financial gain and customer satisfaction. Developing and managing strategic online initiatives. Utilizing business data from multiple sources to analyze issues and identify opportunities for solutions to increase business and improve the customer experience. Show less

IT Business Solutions Manager

• Nov 2015 - Mar 2020

Responsible for implementing business analyses, solutions and processes improvement defined by the Global Standards Team in Emerson. This includes the implementation of the Oracle Distribution (ERP) in Asia, Oracle Cloud Solutions, RPA Project (Blue Prism) using Agile Process. Works collaboratively with the various business units and Sales Offices to ensure users are well trained in the standardized solutions and business processes.Facilitate requirements gathering and process discovery workshops focusing mainly from Order to Cash Process which will touch the Supply Chain Management Processes. Conducting risk/impact assessments; engineering new processes or mapping and re-engineering existing processes. Show less

Director, Customer Care

• Aug 2013 - Oct 2015

Provide leadership to AP Micro Motion & Rosemount Flow (Flow Business Unit) Customer Care Group from Quote to Cash Processes including Order Management, POR Reporting and Daily Customer Service Operations. Responsible for the overall project management for Tier 3 projects. Oversees the PMO process implementation and ensures that information concerning content (e.g., deliverables, risks, issues) passes to and from stakeholders in a timely manner.Liaising with the experts to help Customer Care teams take the next step in their digital transformation. Implementation of I-store (eCommerce site) to all Sales Offices in Asia. Show less

CRM Program Manager

• Jun 2008 - Jul 2013

Lead the CRM Implementation that covers Sales Process Areas from Quote to Cash Processes. This is across AP regions & business units, encompassing 10+ countries, 1600 + users.Listen to, and gather customer/user inputs, simplifying complex topics for non-technical audiences and preparing quick pointed summaries for executives and stakeholders. Formulate test strategies, review test plans, and perform system tests from CRP, SIT and FAT/UAT Testing Cycles. Handling of Issues and Issue Escalation as aa result of Testing. This also includes preparation for Business Cutover and Go Live and Post Go Live activities like Red Zone meetings. Show less

Business Process Team Lead

• Apr 2005 - May 2008

Liaise with users and programmers for the creation and continuous enhancement of Customer Complaints (Corrective and Preventive Actions) Tracking System; Conduct User Training as needed or requested.Handling Process Improvement Projects utilizing quality/six sigma Tools i.e. - VSM (Visual Stream Mapping), CEDAC or Fishbone chart, QFD (Quality Function Deployment), Process Mapping and Flow Charting, Brainstorming; As a Certified Lead Internal Auditor - performs Internal ISO Audits to Worldwide Customer Services & Singapore Distribution Center. Show less

Business Analyst

• Dec 2003 - Apr 2005

Ensures the design and successful implementation of IT Business processes / IT Application System to support the delivery and management of new and existing Telco products and services. Analyze, designs and implements internal request of our IT users specifically for ICMS System. ICMS is a Customer Care and Billing Telecommunication Application System. Ensures the design and successful implementation of IT Business processes / IT Application System to support the delivery and management of new and existing Telco products and services. Analyze, designs and implements internal request of our IT users specifically for ICMS System. ICMS is a Customer Care and Billing Telecommunication Application System.

Systems Analyst / Application Developer / Web Programmer

• Apr 2000 - Dec 2003

Analyze and Design Web and Non Web Based Applications. Programmed non web-based applications, maintain programs, and provide technical support. Perform Systems Analysis and Design Role. Analyze and Design Web and Non Web Based Applications. Programmed non web-based applications, maintain programs, and provide technical support. Perform Systems Analysis and Design Role.