Information Technology Asset Manager

• Sep 2019 - Present

NHN Global is a technology company that focuses on cultivating valuable platforms and experiences with solutions, services, and tools that connect people and ideas to progress industries forward. Founded in 2018, NHN Global owns and manages different platforms businesses in e-commerce and entertainment. NHN Global is based in Los Angeles and is a subsidiary of NHN in Korea. FASHIONGO FashionGo is the leading B2B wholesale e-commerce marketplace that enables the fashion industry to connect and discover new opportunities. Established in 2002 in the heart of the Los Angeles Fashion District, FashionGo supports the global wholesale industry to buy and sell the latest trends in fashion & lifestyle on a one-stop platform. With 1,000+ wholesalers and 300,000+ buyers, FashionGo provides powerful tools, best in class service, and insightful data. Driven by technology, FashionGo is how buyers and sellers of all stages shop smarter, sell more, and grow faster.

Disney and New Fox - Help Desk Technician Level 2

• Mar 2019 - Sep 2019

- Promoted over to Disney and New Fox contract for outstanding performance- Effectively managed multiple projects and priorities- Performed and completed all assigned service calls in an accurate and timely manner, appointment confirmations with clients, proper invoice completion, general service preparedness, etc.- Served as an informed and dependable member in a team of 25 by anticipating and satisfying customer and management requests for information or service in a timely and professional manner- Communicated in a positive, cooperative manner with co-workers- Increased technical proficiency through repairs and/or technical manuals or mentors- Satisfied or exceeded service performance goals, including average call rates, average response timeframes, etc.- Provided auxiliary assistance to other service providers in the performance of repair and support services- Daily tasks included to log, track, and follow-up on customer data, including contact information, problem statement and resolution in ServiceNow ticketing system for over 10,000+ users- Troubleshooted machines consist of 50 percent Windows and 50 percent Apple products- Managed on average over 20+ tickets daily consisting of both call ins and tickets created by the users

Jack Nadel International - Help Desk Technician Level 2

• Oct 2017 - Mar 2019

- Provided exceptional customer service and technical expertise on inbound calls and or emails from clients- Troubleshooted the following: windows networking (mapping network drives, shared folders & printers, etc.); LAN/WAN connectivity, etc.; firewalls and routers (port forwarding, etc.); VPN technologies; Windows Domains & Active Directory; desktop operating systems, user profiles, and integration w/ Windows Domains; Outlook (hosted exchange, migrations and management)- Supported devices such as servers, PCs, Macs, laptops, tablets, firewalls, network shares, email, and their network and internet connectivity, etc- Set up, configured, and remediated backup and replication jobs- Write and update standard operating procedures- Daily tasks included to log, track, and follow-up on customer data, including contact information, problem statement and resolution in ConnectWise ticketing system

ISYS 691 Cyber Law, Policy and Compliance

• Mar 2019 - Jun 2019

- Recognized the legal and policy issues surrounding technologies that protect intellectual property, sensitive information, and other organizational information assets- Explained the role of technical standards to supplement legal and regulatory requirements- Analyzed data breaches and related events to design and implement organizational strategies to address such risks- Explained the tensions between information security and usability/privacy- Developed the multidisciplinary skills needed to analyze, manage, and resolve the challenges associated with information security law and policy- Gained experience handling real-world security policy challenges through analysis of software and business artifacts using written and oral communication.

ISYS 680 Security Log Management and Analysis

• Dec 2018 - Feb 2019

- Described network security management and its division into collection, detection, and analysis.- Explained the areas of collection such as the sensor, session data, and full packet captures.- Recognized detection capabilities such as indicators of compromise, signatures, and reputation based detection, and honeypots.- Explained analysis areas such as packet analysis and threat intelligence.

ISYS 650 Information Technology Management

• Sep 2018 - Nov 2018

- Explained critical principles of IT system development and provided leadershipfor projects- Determined effective strategic planning processes and the deliverables of theseprocesses.- Explained how IT planning is tied to overall strategic planning.- Discussed project management and the key elements of an effective projectmanagement process.- Determined which business processes are good candidates for outsourcing.- Explained IT governance and key elements of an IT effective governanceprocess.- Determined which collaboration tools are most effective for meeting the needsof organizations.- Discussed issues with when building e-commerce Web sites.- Explained management’s role in the selection, implementation, and operation ofenterprise system software and vendors.- Recognized business intelligence and big data, and how this can be used toimprove the operations and results of an organization.- Discussed trade-offs and ethical issues that are associated with the safeguarding ofdata and information systems.- Recognize ethical, legal, and social issues raised using informationtechnology.

ISYS 671: Advanced Pen Testing

• Jun 2018 - Aug 2018

- Described and explained advanced penetration tests- Utilized common tools and methods employed by network security professionals- Recognized and explained network security threats, exploits, & vulnerabilities- Executed penetration tests conforming to the Penetration Testing Execution Standard (PTES) as outlined at: http://pentest-standard.org- Built deliverable documentation targeted towards technical as well as executive parties related to the penetration test performed

ISYS 681: Virtualization & Cloud Security

• Jun 2018 - Aug 2018

- Recognized major security challenges of cloud computing that act as barrier to widespread adoption- Defined newer techniques that information security specialists are considering to protect cloud systems, their advantages and disadvantages- Learned how to critically evaluate security literature and controls- Analyzed risk management based decisions

ISYS 684: Forensic Exam and Analysis

• Jun 2018 - Aug 2018

- Defined the application of forensic science principles to digital evidence examinations- Articulated the steps of the forensic process as applied to digital evidence- Conducted digital forensic examinations- Recognized the state of the practice and the gaps in technology, policy, and legal issues- Provided hands-on exercises to practice course material

ISYS 670 Pen Testing

• May 2018 - Jul 2018

- Described and explained the standard methodology of a penetration test- Utilized common tools and methods employed by network security professionals- Recognized and explain network security threats, exploits, and vulnerabilities- Executed penetration tests conforming to the Penetration Testing Execution Standard (PTES)- Built deliverable documentation targeted towards technical as well as executive parties related to the penetration test performed

ISYS 674 Cryptography and Network Security

• Mar 2018 - May 2018

- Described how to install, configure, and troubleshoot a computer network - Explained the fundamental building blocks that form a modern network, such as protocols, media, topologies, and hardware - Recognized the most important concepts in contemporary networking, such as TCP/IP Ethernet, wireless transmission, virtual networks, security, and troubleshooting - Selected the best network design, hardware, and software for described environments - Built a network from scratch and maintained, upgraded, troubleshooted, and managed an existing network

ISYS 600 Controls for Effective Cyber Defense

• Jan 2018 - Mar 2018

- Developed an information security program that aligns with organizational strategies by evaluating business requirements, applicable laws, regulations, standards, and best practices- Integrated confidentiality, integrity, and availability (CIA) concepts into the development of an information security program- Evaluated and recommended information and security technologies to support the information security program- Identified and discussed the fundamental reasons why information systems security is such a critical element in today’s business, government, education, and home technology-based environments- Performed and documented a risk-based analysis of information systems security for an organization, to include identification of threats, vulnerabilities, and countermeasures- Explained the various controls available for protection against internet attacks, including authentication, integrity check, firewalls, intruder detection systems.

Graduate Student

• Jan 2018 - Jun 2019

Event Coordinator Intern

• Aug 2017 - Dec 2017

-Completed and processed all event permitting as required. -Identified significant media and public policy issues that can be leveraged to support New Vista’s work, and created and implemented plans to utilize them -Advanced New Vista’s position with relevant constituents, created broader awareness and donor support -Managed and cultivated existing relationships with funders to secure and expand recurring revenue streams -Actively engaged, cultivated, and managed press relationships to ensure coverage surrounding New Vista’s programs

Front Desk Manager

• Sep 2016 - Aug 2017

-Ensured efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards were being applied - Prepared forecasts and reports and assisted in the everyday operations of the hotel - Track guest satisfaction surveys and maximize usage of the guest response tracking system - Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality

Front Desk Manager and Night Auditor

• Aug 2015 - Jul 2016

- Implemented and managed hotel’s daily quality process including: goal communication, staff member empowerment, compliance with Super 8 standards, service recovery and problem prevention - Disseminated feedback from guest satisfaction, service failure measurements, and coached accordingly - Visually observed staff performance and conducted various evaluations such as room inspections - Analyzed monthly statement of operations and prepared written comments regarding the monthly statement of operations - Learned all aspects of hotel’s services to provide complete information to guests - Formulated and issued proper responses to guest letters written to the hotel - Investigated incidents detailed within letters with appropriate department, took corrective actions

Event Marketing Intern

• Jan 2015 - Jul 2015

-Hands on experience of entry level management training on sales/marketing, event planning, promotion, accounting, and customer service -Translated for customers, advertisement companies, and entire staff -Attended weekly meetings and created minutes reports -Held important responsibilities regarding ITS (International Trade Summit) hosted yearly -Hands on experience of entry level management training on sales/marketing, event planning, promotion, accounting, and customer service -Translated for customers, advertisement companies, and entire staff -Attended weekly meetings and created minutes reports -Held important responsibilities regarding ITS (International Trade Summit) hosted yearly

Front of the House Intern

• Jan 2014 - Jul 2014

-Enriched current knowledge and skills, and utilized experience in all front of the house departments -Made and canceled guest reservations and checked guests in/out -Provided fast, friendly and efficient customer service to all guests, in person or on phone -Learned all aspects of hotel’s services to provide complete information to guests -Assisted supervisor and manager with their tasks and completing essential reports -Developed excellent multi-tasking skills -Enriched current knowledge and skills, and utilized experience in all front of the house departments -Made and canceled guest reservations and checked guests in/out -Provided fast, friendly and efficient customer service to all guests, in person or on phone -Learned all aspects of hotel’s services to provide complete information to guests -Assisted supervisor and manager with their tasks and completing essential reports -Developed excellent multi-tasking skills