Experience

Bedford, MA Public Schools

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• • Jan 2020 - Present

• • Dec 2015 - Jan 2020



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• • Apr 2015 - Dec 2015

  •Support the remote team of associates whom perform the majority of our computer repair. This is done through the:o Creation of training documentationo How-To-Guideso Process improvemento Auditing•Provide a second level support of work orders that are difficult to complete or need additional knowledge.•Work with the support team to help develop enhancements to processes for workflow and tools.•Maintain a knowledge base of documents for the Easy Tech portion of the business.•Create, delete, unlock and modify associate’s Verizon sales accounts. Show less

• • Dec 2010 - Apr 2015

  Maintain all operational functions of the retail business including driving sales and service throughout the total store in a $9+ million retail location.-Responsibilities include: hiring, training, and developing all associates. -Performing monthly self-audits to ensure a safe work environment as well as ensuring company assets are protected per the Loss Prevention policies.-Monitoring inventory levels through the In Stock for the Customer program as well as yearly physical inventory.-Coaching and developing a highly engaged team of associates to provide outstanding customer service and to coach to the VIBE process to drive DPT and conversion each day.-Performance managing a team of associates to help achieve/exceed company sales goals Show less

• • May 2007 - Dec 2010

  Drive sales and service levels through two assistant managers and high performing hourly associates, to achieve company goals, while adhering to company policies and procedures.-Responsibilities include: hiring, training and developing all associates.-Ability to achieve profitable sales and creating a highly satisfied customer experience through coaching and training.-Ensure that the store was a safe and secure place to work and to minimize theft of company assets.

• • Sep 2003 - May 2007

  Drive profitable sales through coaching and training.-Responsibilities include: hiring the right sales associate to help reach the company goals for sales.-Achieving desired metrics for Office Equipment, Tech Services, and ESP through coaching and feedback.

• • Sep 2002 - Sep 2003

  Lead all Easy Tech associates to achieve sales goals through peer coaching.-Was promoted into the MT program 8 months after being hired as a FT Easy Tech associate. I was able to prove to my managers that I had the drive and ability to become a manager for Staples. I became a salaried assistant manager 11 months into my Staples career.