Experience

Introhive

• Canada
• Software Development
• 100 - 200 Employee

• Senior Tier 3 Analyst

  • Apr 2023 - Present

• Tier 3 Analyst

  • Aug 2019 - Apr 2023



Jobline Resources Pte Ltd. Licence No. 12C6060

• Singapore
• Human Resources Services
• 1 - 100 Employee

• Software Engineer

  • Jul 2015 - Apr 2018

  - Ensured incidents and requests are recorded into Remedy ITSM logging system - Implemented application performance monitoring through Javascript, Kibana and Http web controllers - Implemented automated End-to-End Testing during Factory Integration Testing and User Acceptance Test with the used of SmartBEAR - Test Complete tool which has significantly reduced the testing time for each package releases - Improved communication process between and among operators, technician, equipment engineers, planners and sub-contractors resulting to high level of work efficiency and effectiveness. - Improved knowledge with Manufacturing Execution System (Camstar) by attending overseas training and knowledge sharing. - Participated and lead in the Release Management and Deployment such as: Installation of new integration application services in windows integration servers; Release packages deployment for all windows application servers; Maintained and monitor performance and logs application during deployment and go-live phase; and Participated in post-upgrade stabilization - Successfully resolved issues reported by end-users independently on a daily and standby 24x7 operation support and participated/lead an 8D/4D discussion and resolution - Troubleshoot and test Visual Basic and .NET codes Show less



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Telecommunications Engineer

  • Jan 2015 - Jul 2015

  Client : StarHub Singapore Project : Enterprise Inventory Portal - Actively participated in User Acceptance Test for every software release. - Created, executed, diagnosed, documented and implemented client inventory software application for StarHub utilizing skills in Java and Oracle SQL. - Enhanced user interface functionality of the inventory portal - Maintained existing application by making minor modifications as required. - Significantly reduced occurrence of project delays by having a mind-set of exceeding expectations - Successfully delivered the project within set budget and meet client’s requirement. - Worked directly with end-users to maximize efficiencies of the application. Show less



ITCAN Pte Ltd

• Singapore
• IT Services and IT Consulting
• 100 - 200 Employee

• System Analyst

  • Jul 2011 - Jan 2015

  Client : Global Foundries SINGAPORE Project : Klarity Ace XP - Delivered cost efficient project results through effective programming skills in Java platform, Oracle SQL and UNIX shell scripting. - Resolved issues and concerns with the Product Engineers regarding problem areas that requires technical judgment. - Ensured incoming IT Incidents and Requests are logged accurately and that sufficient information is documented in the ServiceNow ticketing system. - Successfully delivered first and second level support for work requests, troubleshoot and resolve corporate related applications problems encountered and reported form the user - Worked on version control tool using Subversion SVN - Improved system analysis in conducting server performance monitoring, user acceptance test and software version upgrades. - Escalated and recommended solutions and prevention to project issues Show less



Tiger Consulting and Software Devt Inc.

• Philippines
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior Consultant

  • Dec 2008 - Feb 2011

  Client : PT AETRA AIR JAKARTA (AETRA SIMPEL) Indonesia, Aboitiz Power Corporation (APC) Philippines, PT PAM Lyonnaise Jaya (PALYJA) Indonesia Project : ORACLE Customer Care and Billing V2.3 Project Implementation - Implemented quality Java programs based on customer service requests. - Designed high-level functional designs into comprehensive technical documents that will serve as a basis for the development of certain business processes. - Built comprehensive unit test plans. - Actively participated in Project Management’s strategies, goals and planning. - Provided excellent support to management in setting targets and performance indicators specifically in project operations, cost control and resourcing. - Experienced working with version control tool using Subversion SVN - Improved coordination with clients through User Acceptance Test and Go live phase. - Achieved high productivity on project execution. - Resolved software application quality problems and initiated early detection and prevention of quality related issues. Show less



Indra

• Spain
• Engineering Services
• 700 & Above Employee

• Technical Support Engineer

  • Apr 2008 - Dec 2008

  Client : Hewlett Packard Philippines Project : End-User Workplace Management - MSI Software Packaging - Assembled Microsoft Software Installer for packaging and distribution. - Solved and reduced incidents raised by customers globally. - Escalated and recommended solutions and prevention to project issues - Reduced construction issues and developed mitigation actions for NCR (Non Conformance Report) and Technical Queries. Client : Hewlett Packard Philippines Project : End-User Workplace Management - MSI Software Packaging - Assembled Microsoft Software Installer for packaging and distribution. - Solved and reduced incidents raised by customers globally. - Escalated and recommended solutions and prevention to project issues - Reduced construction issues and developed mitigation actions for NCR (Non Conformance Report) and Technical Queries.