Business Improvement Manager

• Sep 2022 - Present

I am responsible for reviewing all management systems in order to identify gaps and business problems. From this, I have developed an initial 18 month change programme to transform processes by implementing technology driven solutions. The programme covers a range of projects including: • Rolling out mobile devices on remote sites • Creation and implementation of various of Power Apps e.g. observation reporting, toolbox talks and briefings, timesheet submission • Installing digital signage at remote sites to display live reporting and H&S information • Use of Power BI to develop a suite of reports to support contract management Delivery of this change programme will support future growth aspirations whilst driving continuous improvement throughout the business.

Senior IT Manager (Projects and Programmes)

• Apr 2020 - Sep 2022

As part of the Microsoft and Infrastructure Platforms senior leadership team within Group IT, I was responsible for influencing and delivering the strategic plan to modernise all Infrastructure and End User technologies across the Amey estate. I led a team of project managers, working alongside a variety of technical teams, to deliver the portfolio of 70+ projects, programmes and minor changes to achieve the objectives of this strategic plan. I was responsible for identifying key dependencies within programmes of work, generating resource profiles to identify potential constraints and providing frequent reports to a wide range of stakeholders. Upon starting this role I built the team from scratch and transformed the method of end to end project management. I implemented the use of Microsoft Project Online and a suite of connected of Power BI reports to generate and maintain a single view of the portfolio. I also built in a number of Power Automate workflows and Power Apps in order to drive efficiencies and increase effectiveness across the project lifecycle.

Programme Manager

• Oct 2018 - Apr 2020

I led multiple teams to collaboratively develop the cyclical maintenance programme within Highways England Area 7, ensuring that it complied with contractual requirements and forecasted resource budgets. I demonstrated effective stakeholder management, building trust and confidence between client and contractor. Through collaboration we jointly introduced a range of techniques including visual management boards to greatly improve the planning and delivery of cyclical and reactive maintenance works, and Power BI dashboards to provide accurate and reliable data for performance monitoring.I also led a number of business improvement projects across the contract, keeping project trackers and presenting successes back to senior leaders within Amey and Highways England.

Winter and Highways Maintenance Operations Manager

• Oct 2015 - Sep 2018

I led the operational delivery of winter maintenance and emergency planning on a large scale contract within Sheffield. I was responsible for revenue up to £10m, working within annual and monthly forecasted budgets and managed a headcount in excess of 50 reports (including 16 incident support operatives) and wider supply chain. I worked with a range of stakeholders, developing objectives and plans to meet contractual requirements and drive continuous improvement throughout the business area. I delivered substantial savings to the business by restructuring internal teams and changing working methods. I consistently challenged the norm in order to provide efficiencies and improvements.Managing various work stacks across highways and winter maintenance I ensured that all performance requirements were met to avoid deductions, whilst also ensuring the teams delivering the works complied with health and safety guidelines by having a thorough understanding of what was expected of them and providing them with the resources to do so. I undertook media training and gained experience of delivering live interviews with the BBC, ITV and local radio/newspapers.The role required me to make and be accountable for key decisions with regards to resources, budgets and contract demands. I had to be extremely organised to ensure that all deadlines were met and demonstrated a sound understanding of commercial contracts.

SOM Operational Control Room Manager

• Sep 2014 - Oct 2015

Responsible for the delivery and achievement of OCR outputs to accomplish the 90/90 target set by group SMT. I managed the operations planning team to oversee the delivery of the daily plan, ensuring all KPIs were on target. I reviewed outstanding workloads, liaising with operations managers and supervisors to identify any potential resource issues at the onset. I also reviewed performance on a weekly basis in order to drive improvements and identify recurring problems to achieve long term solutions.

Graduate Pathways Programme

• Aug 2012 - Aug 2014

I held the role of Project Coordinator within the Local Government division of Amey. I was responsible for the delivery of a range of projects, reporting to the Operations Director. These included directed pieces of work such as staff mobilisation, to self-sought business improvement projects e.g. resources planning. I also managed 3 work streams within the Highways Department, which requires me to administer work to operatives and ensure that deadlines were met on the maintenance work to be carried out (failure to do so would incur a monetary penalty for the department). In addition, I provided adhoc IT and PDA support to team members and operatives, whilst also producing both weekly and monthly reports and graphs to demonstrate performance and resources across the Highways teams, which were presented to the senior management team and external client in various formats.

IT Services Coordinator

• Mar 2011 - Aug 2012